TPE Refund and Cancellation Policy

Policy on Unpaid Purchase Orders

Full payment on an unpaid purchase order is due within 45 days of the transaction date. 

  • On the first and fifteenth of each month, The Placement Exchange sends an email message to account holders with unpaid purchase orders, with a reminder to make a payment.
  • Delinquent accounts will incur a $50 late fee and an additional $25 fee for each month the purchase order remains unpaid.
  • Account holders can make a payment via an online credit card transaction (from their TPE dashboard) or a mailed check made payable to: 

    Attn: NASPA CL ID# 500016​
    TPE PO
    P.O. Box 5007
    Merrifield, VA 22116-5007

The Placement Exchange holds TPE Virtual event registration for account holders with unpaid purchase orders. The purchase order must be paid in full before receiving a TPE Virtual event registration packet.

Refund Requests

TPE Job Board Refund Requests

Please note that refunds for job posts published on the TPE Job Board will be granted due to a posting error only. Please click here to submit your cancellation or refund request. Because we must receive requests in writing, requests via the telephone will not be honored. Please allow 2-4 weeks for approved refunds to be processed.

TPE Spring 2021 Virtual Event Refund Requests

  • Requests received by February 19: Candidates will receive a full refund less a $25 administrative fee.  Employers may be eligible for a partial refund or can transfer their registration to an Online Job Board Credit.  Please see below for the cancellation/refund request form to submit a refund request.
  • Requests received after February 19 will not be honored. Event registration numbers are used by candidates and employers as part of the job search and recruitment experience, as well as to confirm interview spaces and schedule availability. Therefore, we are unable to provide refunds after this date. 

Submit Your Cancellation or Refund Request

Please click here to submit your cancellation or refund request. Because we must receive requests in writing, requests via the telephone will not be honored. Please allow 2-4 weeks for approved refunds to be processed.

Questions?

Please send an email to billing@theplacementexchange.org.