Cancellation and Refund Policy

Policy on Unpaid Purchase Orders

Full payment on an unpaid purchase order is due within 45 days of the transaction date. 

  • On the first and fifteenth of each month, The Placement Exchange sends an email message to account holders with unpaid purchase orders, with a reminder to make a payment.
  • Delinquent accounts will incur a $50 late fee and an additional $25 fee for each month the purchase order remains unpaid.
  • Account holders can make a payment via an online credit card transaction (from their TPE dashboard) or a mailed check made payable to: 

    NASPA--Attn: TPE
    P.O. Invoice
    111 K Street, NE, 10th Floor
    Washington, DC 20002

The Placement Exchange holds TPE Onsite event registration for account holders with unpaid purchase orders. The purchase order must be paid in full before receiving a TPE Onsite event registration packet.

Refund Requests

TPE Job Board Refund Requests

Please note that refunds for job posts published on the TPE Job Board will be granted due to a posting error only.

TPE Onsite Event Refund Requests

  • Received by February 19 and approved will receive a full refund less a $25 administrative fee.
  • Received or postmarked after February 19 will not be honored. We use our event registration numbers to confirm arrangements with our event vendors and, therefore, are unable to provide refunds after this date.

Submit Your Cancellation or Refund Request

Please click here to submit your cancellation or refund request. Because we must receive requests in writing, requests via the telephone will not be honored. Please allow 2-4 weeks for approved refunds to be processed.

 

Questions?

Please send an email to billing@theplacementexchange.org.