Area Coordinator

California State University-Bakersfield  |  Bakersfield, CA

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Job Overview

Posted 5 days ago Full-Time

Job Details

Position Title:

Area Coordinator

Job Type: Housing/Residence Life
Location: Bakersfield, CA
Positions Available: 1
Institution Type: Public, 4-year
Institution Size: < 8,000 Students
Employer ID: 27519
Application Deadline: 03/24/2018

Benefits

Housing for Position:
Live-in/on
Benefits
Housing for Position:
Live-in/on
Qualifications
Education:
Masters Preferred, Bachelors Required
Major Preference:
Counseling, Educational Administration, Higher Education, Student Affairs, Other Education
Experience:
0-1 Year

Qualifications
Education:
Masters Preferred, Bachelors Required
Major Preference:
Counseling, Educational Administration, Higher Education, Student Affairs, Other Education
Experience:
0-1 Year

Position Description

Priority deadline for this position is 3/16/2018. If you are interested in this position, please send inquiry to MaxJulian Ham at mham@csub.edu.

California State University, Bakersfield
Office of Student Housing & Residence Life
AREA COORDINATOR (Student Services Professional III)
Job Description           

REPORTS TO:     Assistant Director of Residence Life

PURPOSE:           The Area Coordinator (AC) is a full-time, 12-month live-in professional staff member that acts as the primary contact for Student Housing West and East comprising of approximately 600 residents. The Area Coordinator is responsible for the total student development program within both residential communities, including the supervision and advisement of student staff and student leaders, development of a healthy community environment, programming, judicial intervention, enforcement of residential policy, student conflict resolution and management, and area housing operations. 

I.          ESSENTIAL FUNCTIONS:

A.        Provide direction for the development of a healthy community environment supportive of the mission and goals of the University.
B.        Communicate, interpret and enforce residential and University rules and regulations necessary for maintaining high standards of individual and community behavior.
C.        Provide supervision and leadership to student staff, hall government and student leaders.
D.        Coordinate and administer area housing operations including, but not limited to, room changes, work orders, room and common damage billing, break period safety inspections, front desk operations, lock changes, key assignments, and room inspections.
E.         Provide guidance and leadership of the residential service and area hospitality desk to ensure consistent quality of customer service is provided to all residents, guests and visitors.
F.         Assist in the planning and implementation of department-wide and divisional functions and responsibilities.

II.        SPECIFIC DUTIES:

A.        Provide direction for the development of a healthy community environment supportive of the mission and goals of the University.

1.         Develop and coordinate residence hall programs and activities through student staff which facilitate the co-curricular education of students.
2.         Initiate projects and programs designed to develop community spirit and cohesion among community members.
3.         Plan social justice and civic engagement programs each semester.
4.         Promote the development of student leaders by increasing students’ direct involvement in the governance of their residence hall area.
5.         Proactively communicate with students to foster an understanding of rights and responsibilities of individuals in the community, particularly the encouragement of self-regulation and self-government within the residence halls.
6.         Serve in a lead capacity in the resolution of roommate conflicts and community disputes.
7.         Advise students with personal and emotional conflicts, and act as a referral agent for other resources on campus.
8.         Provide the efficient delivery of services to students when reasonable.

B.        Communicate, interpret and enforce college rules and regulations necessary for maintaining high standards of individual and community behavior.                   

1.           Responsible for coordinating the judicial program within student housing east and west. Compose notification letters to students, conduct hearings and gather relevant information pertinent to a case, decide responsibility of policy violations, and make judgments regarding sanctions appropriate to policy violations and inappropriate behavior for which an individual is found responsible.
2.         Monitor completion of judicial sanctions and follow up immediately with students when deadlines are missed.
3.         Promote respect for living units and common area space by monitoring damage and vandalism reports, initiating prevention and awareness programs, and holding individuals or the community accountable through damage billing and judicial process.
4.         Coordinate with the University Police Department, Facilities and the Assistant Director of Operations with responses to safety and security concerns, particularly with respect to fire safety equipment and security devices.
5.         Serve as the administrative duty back-up nightly to graduate level staff including evenings, weekends, holidays, and during University closings. Assist and respond to crisis and emergency situations as necessary.

C.       Provide supervision and leadership to student staff, hall government and student leaders in area.
1.         Directly supervise 5-8 graduate level staff, including the Residential Community Coordinator for RHA, Social Justice, and Academic Success.  Oversee the supervision of 12 Resident Assistants, 6 Community Assistants, 5-8 Office Assistants, 7-12 Residence Hall Association(RHA) executive board members and community representatives. Conduct weekly staff meetings, hold regularly scheduled individual meetings with staff members, and evaluate staff members once per semester.  Provide on-going feedback to student staff regarding their performance, and confront inappropriate staff behavior.  Oversee staff programming, administrative tasks (room condition reports, safety inspections, equipment check-outs, etc.), nightly duty coverage and other staff responsibilities.  Provide staff development opportunities for growth.
2.         Oversee Residence Hall Association (RHA) and Assist the Residential Community Coordinator of RHA with the residence hall government.  Coordinate election/selection of officers, meet regularly with building leaders, and serve as an advocate of hall government concerns.  Provide leadership skills training for area student leaders.
3.         Act as a liaison between student leaders and Residence Life.
4.         Administer programming budget to support Resident Assistants, Community Assistants and Residential Community Coordinators’ programs and activities.

D.        Coordinate and administer area housing operations including, but not limited to, room changes, work orders, room and common damage billing, break period safety inspections, lock changes, key assignments, and room inspections.
1.         Serve as a liaison with Facilities and University Police Department regarding maintenance and safety concerns in the residential facilities.  Conduct periodic walk-throughs of residence facilities.
2.         Responsible for properly checking students into and out of a residence hall area.
3.         Coordinate room changes in student housing.
4.         Responsible for periodic safety inspections and monitoring rooms found to be in inappropriate condition.
5.         Report work orders to Assistant Director of Operations, Facilities, and/or Information Technology and follow-up on maintenance concerns.                        6.         Assess individual and common damage and excessive cleaning bills. Communicate with students regarding damages and excessive cleaning              charges.
7.         Responsible for the accurate handling of security related items including keys and access to the residence halls.

E.         Provide guidance and leadership of the residential service and area hospitality desk to ensure consistent quality of customer service is provided to all residents, guests and visitors.
1. Coordinate residential service desk operations and assign and instruct front desk student staff in details of work including answering/opening, replying to, or forwarding messages to appropriate staff.
2. Receives, resolves and responds to the more difficult customer inquiries and complaints by conducting thorough research of the situation and provide the most effective resolution.
3. Communicate effectively with all staff and provide them with any information necessary to provide excellent customer service in accordance with Student Housing & Residential Life standards.
4. May perform the duties of desk staff when needed by answering telephones and provide general information to students, visitors and individuals outside the University.
5. Performs other job-related duties as assigned.

F.         Assist in the planning and implementation of department-wide and divisional functions and responsibilities.

1.         Participate in the selection and training of all Residence Life student staff. Coordinate all residential staff training programs and present training workshops.
2.         Assist with opening and closing of the residence halls at the beginning and end of academic year.
3.         Be available to participate in other departmental responsibilities as requested including, but not limited to, New Student Convocation Weekend, Student Orientations, Celebrate CSUB, etc.
4.         Support departmental, divisional and University-wide policies and decisions, especially when interacting with students.  Work as a member of a team with other Student Affairs staff both within the department and the division.
5.         Seek out and participate in opportunities for professional development.
6.         Assist the Assistant Director of Residence Life, Director of Residence Life and Vice President of Student Affairs in other duties as assigned.

REQUIRED QUALIFICATIONS: 

  • Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.
  • Three years of prior Residence Life experience at the graduate and/or professional level, including experience in planning, coordinating, or directing college-level activities for student services program or in a related field.
  • Possess knowledge of residence hall living and student development theory.
  • Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
  • Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
  • Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
  • Excellent communication skills; ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
  • Thorough knowledge of English grammar, spelling and punctuation.
  • Ability to interpret, communicate and apply policies and procedures.
  • Demonstrated ability to maintain a high degree of confidentiality.
  • Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
  • Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.

PREFERRED QUALIFICATIONS:

  • Master’s degree by the time of appointment in College Student Personnel, Higher Education Administration, Counseling, Sociology, or related field from an accredited college/university. A Master’s degree in a job‑related field may be substituted for one year of the professional experience.
  • Three – five years of professional live-in housing experience.
  • Work experience in an environment of underrepresented students.
  • Demonstrated supervisory and leadership experience.
  • Experience advising student groups.
  • Training and experience in the areas of conflict resolution, crisis and emergency response, and adjudicating disciplinary incidents.

Job Requirements

REQUIRED QUALIFICATIONS: 

  • Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.
  • Three years of prior Residence Life experience at the graduate and/or professional level, including experience in planning, coordinating, or directing college-level activities for student services program or in a related field.
  • Possess knowledge of residence hall living and student development theory.
  • Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
  • Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
  • Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
  • Excellent communication skills; ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
  • Thorough knowledge of English grammar, spelling and punctuation.
  • Ability to interpret, communicate and apply policies and procedures.
  • Demonstrated ability to maintain a high degree of confidentiality.
  • Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
  • Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.

PREFERRED QUALIFICATIONS:

  • Master’s degree by the time of appointment in College Student Personnel, Higher Education Administration, Counseling, Sociology, or related field from an accredited college/university. A Master’s degree in a job‑related field may be substituted for one year of the professional experience.
  • Three – five years of professional live-in housing experience.
  • Work experience in an environment of underrepresented students.
  • Demonstrated supervisory and leadership experience.
  • Experience advising student groups.
  • Training and experience in the areas of conflict resolution, crisis and emergency response, and adjudicating disciplinary incidents.
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