The University of Miami is home to nearly 16,000 undergraduate and graduate students from every state in the nation and 140 nations around the world. The Department of Housing and Residential Life is home to an extensive and diverse residential program featuring six residential communities. The cornerstone of the residential program is a system of five residential colleges that blend the Oxford and Cambridge tradition of live-in faculty with the American commitment to student development and academic success. Residential Colleges range in size from 400 – 850 students. The University also offers University Village, an apartment area housing approximately 800 upper-class students and our newly opened Lakeside Village offering suite/apartment style living that houses approximately 1100 sophomore and above students. We strive to fulfill our vision– Student Housing for Student Success.
The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.
With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.
The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.
The Department of Student Affairs has an exciting opportunity for a full-time Residence Life Night Manager to work in the Coral Gables Campus.
Provide assistance in the programming, supervision, and emergency response within the campus residential environment during the evening and nighttime hours in support of the mission and goals of Housing and Residential Life. Provide front-line, professional staff level support to student staff working overnight, namely Security Assistants, Security Supervisors, and Resident Assistants on-duty. Conduct duty tours of residential facilities to liaise with student staff as well as report areas or conditions of concern to management staff. Provide first-response protocols to student crises, emergencies, and issues within Housing and Residential Life. Partner with Area Director on-duty staff to determine appropriate responses to overnight student issues of concern.
1. Assist the Area Director and Security staff in facilitating the evening operations of the residential colleges and University Village, including office management, facility maintenance, emergency response, student behavior and conduct, space management, customer service, and safety and security procedures and protocols.
2. Communicate directly with students to help them maintain a safe environment.
3. Conduct educational programs and outreach to students during the evening and/or overnight hours on the topics of safety and security.
4. Provide accurate reports regarding policy violations and maintenance issues on a daily basis.
5. Assist in enforcing University policies, procedures, and behavioral expectations of residents.
6. Assist in evening and overnight supervision of student security staff members and Resident Assistants on-duty.
7. Assist in oversight of Resident Assistants on-duty in terms of duty tours.
8. In partnership with the staff, provide a positive living environment for students that is conducive to living and learning through programming, structured community building efforts, and other initiatives.
9. Assist in the opening and closing of student housing complexes at the start and end of the fall and spring academic semesters.
10. Provide coverage for a student incident in the absence of the Area Director on-duty when s/he is handling a concurrent student incident elsewhere in Housing.
11. Provide initial in-person response to duty calls placed during the hours in which the incumbent in this position is at work.
12. Escalate duty calls to the Area Director on-duty (or higher) as situations and needs warrant.
13. Participate in administrative searches performed in conjunction with the Area Director on-duty or other authorized staff member of Housing and Residential Life and/or the Division of Student Affairs.
14. Notify appropriate parties on a nightly basis of any and all issues related to student concerns, safety, security, well-being, and/or facility upkeep concerns.
15. Assist in semi-annual fire drills performed in Housing under the supervision of the security staff in conjunction with UMPD, CGFD, and UM Facilities.
16. Assist in the operations of the residential areas in the event of a hurricane or other large-scale natural or manmade disaster that threatens normal operations of the University.
17. Assist in developing semi-annual training presentations and programs for student security staff.
18. Assist in semi-annual training initiatives for Resident Assistants, most specifically in the areas of safety and security training and protocols.
19. Other duties as assigned by the Assistant Director for Safety and Security or other senior residence life staff members.
• Bachelor’s degree required with a minimum of one year’s experience working in a college or university student residential environment and setting. Previous experience in a student employee capacity, such as a Resident Assistant, Security Assistant, Facility Assistant, etc. will be considered for this position.
• Demonstrate an understanding of the importance of Residence Life and a student development program.
• Knowledge of student development theories.
• Commitment to diversity and inclusion.
• Computer literacy to include a basic understanding of word processing and spreadsheet use.
• Be self-motivated, possess a positive attitude, be a team player, and demonstrate a strong sense of pride in delivering excellent customer service consistently.
• Possess strong interpersonal, communication, and mediation skills.
• Possess the physical, mental, and emotional ability to work long and irregular hours, occasionally involving emotional stress, and often including interruptions to normal work and unpredictable work issues (student crises).
• Ability to work independently and autonomously without daily direct supervision and possess the ability to make sound judgment calls when necessary.
• Ability to comply with workplace guidelines within the residential college and University Village environment, including the inventory and inspection of rooms as well as climbing up and down stairs in both interior and exterior locations.
• Ability to work in both indoor and outdoor locations, including outdoor conditions which can expose the incumbent in the position to sustained periods of inclement weather.
• Participates in a 4/3 and 3/4 days on/days off work week schedule with rotating days on/off during the fall and spring academic semesters. Hours per day on are 8:00pm to 6:00am.
• Works a standard University business days and hours schedule during winter and summer break periods of the year (Monday-Friday, 8:30am to 5:00pm).