Assistant Case Manager

University of North Carolina at Chapel Hill  |  Chapel Hill, NC

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Job Overview

Posted about 2 weeks ago Full-Time

Job Details

Position Title:

Assistant Case Manager

Job Type: Student Affairs Administration
Location: Chapel Hill, NC
Positions Available: 1
Institution Type: Public, 4-year
Institution Size: < 20,000 Students
Employer ID: 27956
Application Deadline: 07/11/2018

Stated Non-Discrimination Policy

Gender Expression / Identity Sexual Orientation


Housing for Position:
None provided
Housing for Position:
None provided
Masters Required
Major Preference:
Counseling, Educational Administration, Higher Education, Student Affairs
0-1 Year

Masters Required
Major Preference:
Counseling, Educational Administration, Higher Education, Student Affairs
0-1 Year

Position Description

The Assistant Case Manager facilitates student access to, and appropriate utilization of, University and / or community resources and services. This position reports to the Senior Assistant Dean of Students and is critical to the Office of the Dean of Students' efforts to address and support the on-going needs of students and to promote their personal and academic success. This position will effectively collaborate and consult with students, faculty, staff, parents / families, as well as other Office colleagues. The Assistant Case Manager plays an integral role in the overall case management efforts of the Office of the Dean of Students.

Case Management

  • Serve as an initial point of contact for students, families, faculty, staff, counselors, roommates, peers, etc. in regard to referrals of students of concern;
  • Maintain an individual caseload of students, facilitating initial response or outreach, meeting with students, communicating with faculty, staff, parents, and community members, connecting students to support and referral sources, conducting follow-up, and assessing cases for closure or continued services, and maintain accurate and complete case files;
  • Develop and implement an outreach and transition support program to be delivered to students as they seek to return to UNC following a medical withdrawal or other separation from the University;
  • Coordinate Student Emergency Fund requests, including connecting applicants to on-campus and community resources designed to foster short and long term financial stability.
  • Develop informational print materials, online media, and in-person workshops, to educate students, faculty, and staff about the purpose, scope, and policies relating to the Student Emergency Fund.
  • In partnership with Campus Health Services, Academic Advising, and Accessibility Resources and Services, direct and lead the response protocol and case management of student concussions.
  • Build and sustain professional and collaborative relationships with internal and external partners;

Counseling and Advising

  • Educate students in the identification, understanding, and use of University policies and procedures specific to their individual questions or circumstances;
  • Counsel and advise students who may have academic and/or personal concerns, ensuring appropriate referrals, tracking, and follow-up;
  • Counsel and advise faculty, staff, and families to develop and implement appropriate assistance and intervention strategies for students.

Management and Supervision

  • Recruit, select, supervise, and schedule the work of ODOS student employees directly related to the position's responsibilities, including ODOS Student Ambassadors;
  • Create and facilitate a comprehensive onboarding and training program for all ODOS student employees;
  • Contribute to the development of budgets for case management and any outreach efforts the position oversees and implements;
  • Participate in Student Affairs and/or University-wide initiatives, committees, or projects that support the ODOS mission and pillars.


  • Contribute to assessment efforts involving ODOS case management challenges and opportunities;
  • Develop and submit regular reports regarding ODOS case management services directly connected to the Student Emergency Fund, concussion protocol, and medical withdrawals, in addition to other reports of relevance;
  • Use data as a catalyst for recommendations contributing toward the continuous improvement of student support services and programs.

Special Event and Programming Assistance

  • Represent the Office of the Dean of Students and Student Affairs during special / notable events, occasionally with little prior notice;
  • Contribute to the programming and outreach efforts of the Office of the Dean of Students including New Student and Family Orientation;
  • Other duties as assigned.

Job Requirements

Educational Requirements

Master's degree in higher education, student affairs, counseling, or other relevant field of study.

Required Work Experience

  • A minimum of one year relevant full-time professional post-Master's experience (two years of directly relevant experience as a full-time (20 hour/week) graduate assistant equals one year);
  • Demonstrated ability to navigate complex and fast-paced crisis situations with sensitivity;
  • Experience in crisis intervention, advocacy, referrals, on-and-off campus service coordination, problem-solving, and help with individuals who are impacted by traumatic, disruptive, or disturbing life events;
  • Demonstrated experience working effectively in teams and individually in a fast-paced environment;
  • Demonstrated understanding of issues of diversity and inclusion;
  • Proven ability to prioritize work appropriately and adapt easily to changing priorities as well as work independently on multiple tasks and deal effectively with conflicting priorities;
  • Candidates must have a willingness to work some evenings and weekends.

Preferred Skills and Competences

  • Two years relevant full-time professional post-Master's experience in higher education or related comparable field;
  • Demonstrated knowledge of college student development theory;
  • Demonstrated experience and in-depth understanding of higher education case management and Care/Behavioral Intervention Teams;
  • Demonstrated leadership and effectiveness in promoting respect and appreciation for diversity and inclusion among students, faculty, staff, and families;
  • Experience training and supervising students in volunteer or paid positions in a higher education setting;
  • Experience handling confidential and sensitive information and situations with diplomacy exercising excellent judgment that is congruent with federal, state, and university policy;
  • Superior critical thinking and organization skills with the ability to multi-task and work in a fast-paced environment;
  • Excellent oral and written communication, including experience conducting presentations for varied audiences;
  • Experience developing and implementing assessment strategies to support data-driven decision-making.


Salary is commensurate with education and experience.

Application Information

University of North Carolina at Chapel Hill

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