Assistant Director, Database Administration

NASPA  |  Washington, DC

Login to Apply

Job Overview

Posted about 2 weeks ago Full-Time

Job Details

Position Title:

Assistant Director, Database Administration

Job Type: Administrative Other Student Affairs Administration
Location: Washington, DC
Positions Available: 1
Institution Type: Non-Profit Company,
Institution Size:
Employer ID: 33512

Stated Non-Discrimination Policy

Gender Expression / Identity Sexual Orientation

Benefits

Housing for Position:
None provided
Benefits
Housing for Position:
None provided
Qualifications
Education:
Bachelors Preferred,
Major Preference:
No Preference
Experience:
2-4 Years

Qualifications
Education:
Bachelors Preferred,
Major Preference:
No Preference
Experience:
2-4 Years

Position Description

The Assistant Director, Database Administration is an integral member of NASPA’s Information Technology team, enabling the work of the Association through optimization of an integrated network of online platforms. Within that network, this position has primary responsibility for NASPA’s Customer Relationship Management system, NimbleAMS, which is built on Salesforce. Working with staff across the Association, and in line with NASPA’s larger information technology and management strategy, the assistant director will manage the day-to-day administration of the CRM, ensuring that configuration meets business needs, optimizing dashboard and reporting mechanisms, systemically managing data clean-up, leading third-party integrations, and developing onboarding and training for colleagues and volunteer leaders. Through all work, the AD should work with the philosophy that the database is a tool to help the Association fulfill its mission, collaborating with cross-functional groups of colleagues on all aspects of work.

Reports To:  Senior Director, Information Technology

Specific Responsibilities of the Position

Database Administration

Oversee the day-to-day management of NASPA’s CRM
Collaborate with staff and volunteers on an ongoing basis to ensure that the database meets business needs
Develop and manage automated processes to increase efficiency in work
Execute routine tasks such as monthly membership renewal processes and event registration set-ups
Integrate and manage data from multiple sources, maintaining Nimble as the database of record
Develop short- and long-term solutions to ensure data integrity, quality, and ongoing process improvement
Proactively monitor the Nimble release schedule, configuring updates to NASPA’s instance based on new features available
Manage all third-party integrations with the CRM and serve as primary point of contact with NimbleUser
Upload weekly member and non-member data to NASPA’s web server

Onboarding and Training

Train colleagues on database-related topics, proactively on an ongoing basis and as necessary
Manage and update standard operating procedures and other documentation regularly
Serve as help desk support for all database issues, with a priority focus on solving problems in real-time and working with colleagues to outline long-term solutions
Collaborate with staff across the Association to build self-service dashboards and reporting mechanisms that inform their day-to-day work
Provide regular updates to colleagues regarding database updates and other relevant information

Qualifications

  • 2-4 years experience working directly in Salesforce or a Salesforce-based CRM
  • Demonstrated knowledge of database design, management and integrity
  • Demonstrated understanding of structured query language (SQL) and demonstrated ability to write SQL queries
  • Demonstrated understanding of Salesforce modules including initial configuration, day-to-day use, and ongoing updates
  • Demonstrated understanding of Salesforce’s data architecture/tables with the ability to optimize dashboard and reporting features for easy use by colleagues
  • Demonstrated understanding of Salesforce’s automation options with the ability to build processes and configure both back-end and member-facing data inputs
  • Creative problem-solving skills, with the demonstrated ability to understand a business case and develop solutions within the database to achieve results, in the short- and long-term
  • Excellent organizational skills and attention to detail, with the demonstrated ability to establish priorities, manage multiple demands and projects, and meet deadlines
  • Collaborative work style, with the demonstrated ability to train, support, and empower colleagues in their work with the database
  • Bachelor’s degree preferred
 

Office Location/Working Conditions/Physical Requirements

  • This position may be based anywhere in the contiguous 48 states.
  • This position is primarily office-based with primary work on a computer, including phone, email, and video conferencing.
  • Occasional overnight travel to the NASPA office or to events is expected during which the position may be expected to complete set-up and stand for longer periods of time than usual, traveling by air and ground transportation.

Employment Status
Full-time Exempt

About NASPA

NASPA is the leading association for the advancement, health, and sustainability of the student affairs profession. We serve a full range of professionals who provide programs, experiences, and services that cultivate student learning and success in concert with the mission of our colleges and universities. Established in 1918 and founded in 1919, NASPA comprises more than 16,000 members in all 50 states, 29 countries, and 8 U.S. Territories.

Through high-quality professional development, strong policy advocacy, and substantive research to inform practice, NASPA meets the diverse needs and invests in realizing the potential of all its members under the guiding principles of integrity, innovation, inclusion, and inquiry.

NASPA members serve a variety of functions and roles, including the vice president and dean for student life, as well as professionals working within housing and residence life, student unions, student activities, counseling, career development, orientation, enrollment management, racial and ethnic minority support services, and retention and assessment.

NASPA is an equal opportunity employer. NASPA does not discriminate on the basis of race, color, national origin, religion, sex, age, gender identity, gender expression, affectional or sexual orientation, veteran status, or disability in any of its policies, programs, and services.


Job Requirements

To apply for this position, please complete this application on the NASPA website. 

Log in to Apply
View all jobs for NASPA View All Jobs

Recommended Reading

Expand your career path by adding knowledge each step of the way.


  • **Applications due October 31.** TPE is currently seeking applications for the TPE Graduate Ambassador Program. TPE Grad Ambassadors represent the most engaged schools across the country, and from their ranks. In the Ambassador role, graduate students from institutions are provided advanced information about TPE resources and programs to assist their fellow students who are planning to job search in the coming years. Selected Ambassadors work with The Placement Exchange in a variety of ways. Primarily, Ambassadors serve on campuses as the main communication conduit to their peers and faculty. They are given the most up-to-date information about all of the resources available within Student Affairs through The Placement Exchange and our sponsoring associations (ACUHO-I and NASPA) in order to convey important information to their peers and other prospective candidates on campus. In addition, TPE Ambassadors have the opportunity to connect with seasoned professionals as part of the TPE Committee, as well as colleagues from ACUHO-I and NASPA.


    Read More »

  • Check out this blog and valuable new resource created by ACUHO-I (one of our sponsor organizations). Job seekers should use this resource to think about how you articulate your value of your live-in experiences and leverage transferable skills. This is also a great resource for all employers - both within and outside of housing and residential life - as you look to efficiently and effectively build your teams and think through the skills and experiences that will bring value.


    Read More »

  • TPE 2021 Important Update

    ​​TPE has been evolving over the past few years with an emphasis on leveraging technology to create more opportunities to enhance both the employer (recruitment) experience as well as the candidate (job search) experience. We have simultaneously been intentional in thinking about the limitations around access that coincide with a place-based in-person interview event. While the COVID-19 pandemic has accelerated our timeline, we are at a point in time where we are ready - and excited - to make this leap to a virtual offering.


    Read More »

  • Like our sponsoring organizations, ACUHO-I and NASPA, TPE shares the heartbreak and outrage felt by our student affairs colleagues as we all mourn the deaths of George Floyd, Breonna Taylor, Ahmaud Arbery, and countless other Black people killed because of racism and hate. We acknowledge that these tragedies reflect long-standing racial injustice within our nation. We also recognize that our Black colleagues are exhausted and scared, and need space to grieve. Finally, we know that privilege and oppression exist everywhere - in our communities, on our campuses, and amongst our profession.

    Read More…


    Read More »

  • The job search today looks drastically different from a year ago. Actually, the job search looks drastically different from 2 months ago! Check out this presentation on Job Searching during a Global Pandemic.


    Read More »

  • ​Job seekers today, especially our graduating grad students, are searching in an unprecedented time. Higher Education institutions and student affairs divisions are reimagining how to continue to serve students and staff-up appropriately during both a global pandemic and time of financial uncertainty. With so many hiring freezes, the availability of open positions is far less than what any of us could have anticipated a few months ago. Justin Reynolds, Director of Research Initiatives at ACUHO-I (and former senior economics research analysts) reflects on his job search during the last economic recession offering wisdom, practical advice, and encouragement to current job seekers.


    Read More »