The Assistant Director, Database Administration is an integral member of NASPA’s Information Technology team, enabling the work of the Association through optimization of an integrated network of online platforms. Within that network, this position has primary responsibility for NASPA’s Customer Relationship Management system, NimbleAMS, which is built on Salesforce. Working with staff across the Association, and in line with NASPA’s larger information technology and management strategy, the assistant director will manage the day-to-day administration of the CRM, ensuring that configuration meets business needs, optimizing dashboard and reporting mechanisms, systemically managing data clean-up, leading third-party integrations, and developing onboarding and training for colleagues and volunteer leaders. Through all work, the AD should work with the philosophy that the database is a tool to help the Association fulfill its mission, collaborating with cross-functional groups of colleagues on all aspects of work.
Reports To: Senior Director, Information Technology
Specific Responsibilities of the Position
Oversee the day-to-day management of NASPA’s CRM
Collaborate with staff and volunteers on an ongoing basis to ensure that the database meets business needs
Develop and manage automated processes to increase efficiency in work
Execute routine tasks such as monthly membership renewal processes and event registration set-ups
Integrate and manage data from multiple sources, maintaining Nimble as the database of record
Develop short- and long-term solutions to ensure data integrity, quality, and ongoing process improvement
Proactively monitor the Nimble release schedule, configuring updates to NASPA’s instance based on new features available
Manage all third-party integrations with the CRM and serve as primary point of contact with NimbleUser
Upload weekly member and non-member data to NASPA’s web server
Onboarding and Training
Train colleagues on database-related topics, proactively on an ongoing basis and as necessary
Manage and update standard operating procedures and other documentation regularly
Serve as help desk support for all database issues, with a priority focus on solving problems in real-time and working with colleagues to outline long-term solutions
Collaborate with staff across the Association to build self-service dashboards and reporting mechanisms that inform their day-to-day work
Provide regular updates to colleagues regarding database updates and other relevant information
- 2-4 years experience working directly in Salesforce or a Salesforce-based CRM
- Demonstrated knowledge of database design, management and integrity
- Demonstrated understanding of structured query language (SQL) and demonstrated ability to write SQL queries
- Demonstrated understanding of Salesforce modules including initial configuration, day-to-day use, and ongoing updates
- Demonstrated understanding of Salesforce’s data architecture/tables with the ability to optimize dashboard and reporting features for easy use by colleagues
- Demonstrated understanding of Salesforce’s automation options with the ability to build processes and configure both back-end and member-facing data inputs
- Creative problem-solving skills, with the demonstrated ability to understand a business case and develop solutions within the database to achieve results, in the short- and long-term
- Excellent organizational skills and attention to detail, with the demonstrated ability to establish priorities, manage multiple demands and projects, and meet deadlines
- Collaborative work style, with the demonstrated ability to train, support, and empower colleagues in their work with the database
- Bachelor’s degree preferred
Office Location/Working Conditions/Physical Requirements
- This position may be based anywhere in the contiguous 48 states.
- This position is primarily office-based with primary work on a computer, including phone, email, and video conferencing.
- Occasional overnight travel to the NASPA office or to events is expected during which the position may be expected to complete set-up and stand for longer periods of time than usual, traveling by air and ground transportation.
NASPA is the leading association for the advancement, health, and sustainability of the student affairs profession. We serve a full range of professionals who provide programs, experiences, and services that cultivate student learning and success in concert with the mission of our colleges and universities. Established in 1918 and founded in 1919, NASPA comprises more than 16,000 members in all 50 states, 29 countries, and 8 U.S. Territories.
Through high-quality professional development, strong policy advocacy, and substantive research to inform practice, NASPA meets the diverse needs and invests in realizing the potential of all its members under the guiding principles of integrity, innovation, inclusion, and inquiry.
NASPA members serve a variety of functions and roles, including the vice president and dean for student life, as well as professionals working within housing and residence life, student unions, student activities, counseling, career development, orientation, enrollment management, racial and ethnic minority support services, and retention and assessment.
NASPA is an equal opportunity employer. NASPA does not discriminate on the basis of race, color, national origin, religion, sex, age, gender identity, gender expression, affectional or sexual orientation, veteran status, or disability in any of its policies, programs, and services.