Assistant Director for Greek Life Housing Operations

Case Western Reserve University  |  Cleveland, OH

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Job Overview

Posted 2 weeks ago Full-Time

Job Details

Position Title:

Assistant Director for Greek Life Housing Operations

Job Type: Administrative
Location: Cleveland, OH
Positions Available: 1
Institution Type: Private not-for-profit, 4-year
Institution Size: < 5,000 Students
Employer ID: 28863
Application Deadline: 01/12/2019

Stated Non-Discrimination Policy

Gender Expression / Identity Sexual Orientation

Benefits

Salary Range:
$45,000 - $55,000
Housing for Position:
Live-off
Benefits
Salary Range:
$45,000 - $55,000
Housing for Position:
Live-off
Qualifications
Education:
Masters Preferred, Bachelors Required
Major Preference:
Educational Administration, Other
Experience:
5-7 Years

Qualifications
Education:
Masters Preferred, Bachelors Required
Major Preference:
Educational Administration, Other
Experience:
5-7 Years

Position Description

The Assistant Director is also responsible for oversight and financial viability of the 10 university-owned and operated Greek life facilities.  Primarily responsible for quality control of facility services provided by University Facilities, safety and compliance inspections and coordination of equipment/furniture replacement.  Also responsible for contractor services and facility renovation projects with Greek chapter leadership and University Facilities.  This position also serves as University Housing’s primary day-to-day liaison with the Greek Life office.

 

ESSENTIAL FUNCTIONS

1. Working closely with the Greek Life Office, Student Affairs and the applicable Greek life chapters, coordinate implementation of the University’s Greek life facilities strategic plan intended to optimize occupancy and overall space utilization within the Carlton Rd and Murray Hill housing sectors.  This will require closely working with the impacted chapters and development of related transition plans. 


2. Provide leadership, planning, and assessment for University owned Greek Life facilities, which includes property management, managing leases and project coordination. Oversee property management operations associated with the university housing portfolio of Greek properties located on campus. Conduct meetings with various stakeholders on issues related to Greek housing properties; provide regular updates for university housing staff meetings. 


3. Oversee compliance with chapter lease and space use agreements for all University -owned facilities across the entire portfolio. Work closely with Dining Services to ensure compliance with meal plan provisions. Maintain an updated database of all chapter leases and keep lease database.


4. Assist in the development of annual budgets for the Greek properties, track expenditures and submit forecasts on a quarterly basis. Coordinate the Greek Life House-to-Home funds program and ensure that related projects are completed in a timely manner.  


5. Develop small-scale capital improvements for Greek properties in addition to coordinating routine maintenance and repairs of property in accordance with university policies and procedures. Manage Chapter expectations regarding service and quality of housing and costs; collaborate with Greek Life regarding terms and conditions of lease agreements and coordinate amendments as necessary. 


6. Maintain individual Greek life buildings and space profiles including maintenance records and asbestos testing. Use current condition data to inform the creation of a multi-year cyclical improvement plan.


7. Oversee continuous improvement strategies and policies to enhance customer service, reduce expenses by coordinating routine maintenance and performing inspections, and troubleshoot tenant/resident maintenance concerns. Manage internal customer expectations regarding service, quality and cost effectiveness; resolve internal and external conflicts as necessary. Contact student and others involved on a proactive basis to ensure clear understanding of facility projects and their impact on individuals and other processes or projects. 


8. For all Greek life facilities ensure university maintenance and safety standards are maintained; assess and identify property risk management-related issues; direct and facilitate property inspections on a regular basis and follow up with Housing Maintenance to ensure satisfaction of required repairs, maintenance, and safety issues; develop plan for utilization of properties over the summer, including establishing standards for security, access, and timing for capital projects. Consult with asbestos/lead experts to comply with federal and state laws and regulations.


9. Represent university housing and the university at large in handling complaints, arbitrating disputes or resolving grievance. 


Job Requirements

Experience: 5 years of facility management experience (with 1 to 3 years in a college/university environment preferred).

Education/Licensing: Bachelor’s degree required. Certified Property Manager preferred. 

 

REQUIRED SKILLS

Ability to manage relationships with internal and external business partners, including investigating and resolving matters of significance on behalf of university housing.  Understanding tenant/landlord law and environmental regulations is necessary; provide consultation on matters concerning issues to university housing and campus services leadership.  Ability to formulate short- and long-term strategic property management plans for multiple buildings of varying types and ages; collaborate with internal and external customers to implement plans.  Must be able to work in a culturally diverse, demanding environment, demonstrating sensitivity to various constituents.  Must be thorough, detail oriented with knowledge of residential building systems and repair.  Strong written and verbal communication skills.  Sound judgement and solid analytical and financial acumen.  Proficient in use of personal computer including spreadsheets, word processing, database, and property management software.  Have an understanding of building maintenance and basic repairs.  Have a grasp of basic property inspection.  Ability to independently identify maintenance needs for the safety and satisfaction of residents.   Strong customer service skills.

Application Information

Apply on-line at Case Western Reserve Human Resources, Job ID 6951

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