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Assistant Director for Off-Campus Student Services
|Job Type:||Student Affairs Administration|
|Institution Type:||Public, 4-year|
|Institution Size:||< 3,500 Students < 30,000 Students|
The University of North Carolina at Charlotte is seeking applications for an Assistant Director for Off-Campus Student Services for the Housing & Residence Life Department. This is a full-time permanent position with UNC Charlotte.
Purpose of the Position: The Assistant Director (AD) for Off-Campus Student Services is the key expert resource of the Niner Choice safety education program and off-campus student services team that has the primary responsibility of coordinating the Niner Choice program and off-campus student services.
Additionally, the AD supports all departmental assessment efforts related to off-campus student research and data collection.
The Assistant Director is to serve as the full time supervisor of a Graduate Assistant assigned to the Niner Choice and Off-Campus Student Services team and will assist with supervision of the Administration & Assessment team members when delegated by the Director for Housing Administration & Assessment.
Minimum Qualifications: Graduation from an accredited four-year college or university and two years of related experience; or an equivalent combination of training and experience.
Essential Job Duties: Create, adjust, and distribute schedules for annual and as-needed administrative reviews at each of the off-campus properties in, or aspiring to participate in, the Niner Choice Program to ensure compliance with and continued participation in the program guidelines. Maintain appropriate, up-to-date protocols, policies, procedures, and ensure practices are communicated effectively to staff, students, off-campus housing providers, and the broader University community. Serve as a department liaison for the Niner Choice and Off-Campus Student Services Team with off-campus property managers, Student Assistance and Support Services, Dean of Students Office, Charlotte Mecklenburg Police Department, UNC Charlotte Police and Public Safety, Admissions, Disability Services, Office of International Programs, Athletics. Monitor local data regarding off-campus student housing (including, e.g., capacity, rental rates, geographic distribution, etc.) and advise Student Affairs leadership of relevant trends. Track national trends and best practices in off-campus occupancy management, university public safety partnerships with off-campus properties, and off-campus housing for students. Maintain a working knowledge of the Niner Choice Program guidelines. Develop and implement appropriate protocols for inspections, regular meetings, virtual and paper resources, and presentation needs. Perform initial outreach to interested off campus properties. Collect and maintain all signed Niner Choice agreements. Coordinate property showcase efforts for students living off-campus including providing information, advising, and support for students exploring or transitioning to off-campus housing. Serve as a resource for students and parents who have concerns about off-campus housing. Educate students about how to be smart consumers in the off-campus housing market. Create both active and passive programmatic opportunities to prepare students for life off-campus and contribute to the success and retention of off-campus students. Educate students and campus partners about relevant ordinances and regulations affecting off-campus students. Manage the selection, hiring, training, ongoing development, and supervision of a Graduate Assistants. Research and triage off-campus student concerns and complaints to help to connect students with appropriate campus resources. Utilize Maxient to store, share, and access information about off-campus student concerns. Provides support to the Assignments area as needed (with presentations, collaborations, room changes, room assignments, etc.) as delegated by the Director for Housing Administration and Assessment.
Preferred Qualifications: Bachelor's degree from an accredited college or university. Previous experience working in a University Housing and Residence Life Department (Housing and Residence Life Advisor, Program Assistant or Coordinator) and/or the off-campus housing market.
Experience using Microsoft Office Suite and all Google Suite apps. Must be detailed oriented and demonstrate the ability to coordinate and monitor multiple tasks in a very busy office environment. Have superior customer service skills.
Have excellent conflict management skills. Must have the ability to decrease tension and mitigate personal conflict between stakeholders (off-campus partners, community leaders, parents, students, university staff and visitors). Excellent relationship building skills, political sensitivity, and well-developed written and verbal communication skills are critical. Experience using Maxient software system.
Salary and benefits are competitive; apply on-line at https://jobs.uncc.edu. job # 010672. Applicants are subject to background checks. EOE AA M/F/Vet/Disability
The University of North Carolina at Charlotte is an Affirmative Action/Equal Opportunity employer and an ADVANCE Institution that strives to create an academic climate in which the dignity of all individuals is respected and maintained. Women, minorities, veterans, and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, gender identity or sexual orientation.
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The Placement Exchange is pleased to announce a funding award to help first-time candidates attend the TPE Onsite Spring 2019 event in Los Angeles! The funding award will create an opportunity for candidates, who otherwise experience financial hardship by attending TPE, to receive some financial assistanceto help defray expenses associated with participating in the event.
As a registered TPE Onsite candidate, The Placement Exchange invites you to participate in an pre-TPE event session for additional preparation, early onsite access, and advice on the TPE experience.
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