Assistant Director, Housing Assignments & Occupancy Management

University of Miami  |  Miami, FL

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Job Overview

Posted 3 weeks ago Full-Time

Job Details

Position Title:

Assistant Director, Housing Assignments & Occupancy Management

Job Type: Housing/Residence Life
Location: Miami, FL
Positions Available: 1
Institution Type: Private not-for-profit, 4-year
Institution Size: < 11,000 Students
Employer ID: 22430
Application Deadline: 10/06/2019

Stated Non-Discrimination Policy

Gender Expression / Identity Sexual Orientation


Housing for Position:
None provided
Housing for Position:
None provided
Masters Preferred, Bachelors Required
Major Preference:
No Preference

Masters Preferred, Bachelors Required
Major Preference:
No Preference

Position Description

CORE JOB SUMMARY                                                                                                                                    

The Assistant Director, Housing Assignments & Occupancy Management provides daily management of housing occupancy through development and operation of contracting processes, room assignments, contract review, and room changes. Additionally, the Assistant Director, Housing Assignments & Occupancy Management acts as liaison to students and families to provide adequate and appropriate housing while ensuring exceptional customer service and support.

CORE JOB FUNCTIONS                                                                                                          

  1. Oversees all departmental operational processes.
  2. Monitors department software and hardware technology.
  3. Supervises the distribution of all resident communications around leasing and move-out.
  4. Coordinates all marketing efforts such as print and web advertising, events, and tours.
  5. Submits regular reports to appropriate staff on leasing and occupancy issues.
  6. Administers regular file audits and ensures files are accurate and complete.
  7. Reviews all monthly rent charges and posts to resident accounts.
  8. Assists in the development and administration of department budget.
  9. Collaborates with other departments and external entities to maintain and repair facilities.
  10. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Job Requirements

Department Specific Functions

Provide direction for and manage the day-to-day housing assignments functions of the Department, including applications and renewals, room assignments, billing & payments, cancellations, and associated records.  Responsibilities for resident student records within the Housing management system (StarRez) as well as the assignment information that feeds multiple card access systems (CS-GOLD & Onity) within housing facilities.  Provide leadership for occupancy management within the department and with problem solving to assist students and parents/families, including appeals and ADA-related matters.  Liaison with various University departments such as Office of Disability Services, Office of Student Account Services, Enrollment Services, and Athletics.

  1. Supervise two Housing Assignment Representatives.
  2. Oversee the initial freshmen housing application process and subsequent returning student application and room selection process.
  3. Responsible for the overall occupancy management within the department, including projected occupancy reporting and associated revenue and providing input on capacity strategies. 
  4. Provide direction for room change processes as well as billing & payment and records management processes, including the development of appropriate policies, procedures, and documentation.
  5. Review and approve input documents for adjustments to housing charges as well as initiating those activities with the Office of Student Account Services.
  6. Provide second-level, escalated responses to inquiries and appeals about housing charges, fines and damage billing.
  7. Assist in development of departmental administrative policies and procedures as they relate to housing assignments.
  8. In conjunction with the Business Systems Analyst, provide ongoing training for all new professional and administrative staff on StarRez, the Housing management system.
  9. Manage all aspects of the housing assignments related modules and functionality in StarRez and provide leadership for leveraging the software to reduce manual operations and increase efficiency.
  10. Troubleshoot assignments-related and individual user problems in StarRez and provide support to end users in the department in conjunction with the Business Systems Analyst.
  11. Provide support and training related to card access systems (CS-GOLD and Onity) and troubleshoot any system issues with Access Control and UMIT working with the Associate Director of Housing Operations and Facilities.

CORE QUALIFICATIONS                                                                                                         


  • Bachelor’s Degree in relevant field required; Master’s Degree preferred


  • Minimum 2 years of relevant experience; 5-7 years progressive professional experience in a college or university housing and residential life setting or similar applicable experience preferred.

Application Information

Please direct all inquiries to To apply for the position please visit, R1000033634

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