Assistant Director of New Student & Family Services

University of North Carolina at Charlotte  |  Charlotte, NC

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Job Overview

Posted 2 weeks ago Full-Time

Job Details

Position Title:

Assistant Director of New Student & Family Services

Job Type: First Year/Orientation/Transition/Retention Programs
Location: Charlotte, NC
Positions Available: 1
Institution Type: Public, 4-year
Institution Size: < 3,500 Students < 30,000 Students
Employer ID: 30995
Application Deadline: 07/05/2019

Benefits

Housing for Position:
None provided
Benefits
Housing for Position:
None provided
Qualifications
Education:
Masters Required
Major Preference:
Educational Administration, Higher Education, Student Affairs
Experience:
0-1 Year

Qualifications
Education:
Masters Required
Major Preference:
Educational Administration, Higher Education, Student Affairs
Experience:
0-1 Year

Position Description

Reporting to the Associate Director of New Student & Family Services, the Assistant Director (Family Programs) assists the NSFS team in engaging new students and family members in successful transitions to and through the University. The Assistant Director primarily serves UNC Charlotte family members by distributing information and providing engagement opportunities throughout their students' academic career. The Assistant Director also manages a student leader team focused on the development and implementation of family programs.

In addition to family programs, the Assistant Director works collaboratively with their fellow Assistant Director (Student Programs) to co-develop and facilitate content for new student and family orientation, called SOAR, including the co-supervision of all orientation student and graduate staff.

Finally, the Assistant Director works collaboratively across campus to deliver all NSFS programs by serving on office stakeholder and working groups, as well as serving on select division and campus committees.

Orientation

  • Assist the Associate Director of New Student & Family Services in the development of vision and content for all orientation programs with fellow Assistant Director (Student Programs);
  • Plan and implement approximately 15 First-Year and 14 Transfer SOAR programs annually for all incoming students and family members in coordination with fellow Assistant Director (Student Programs);
  • Facilitate all Family SOAR programs for over 5,000 family members annually, including presenting on family transitions and family programs at UNC Charlotte;
  • Assist the Associate Director of New Student & Family Services with the development, administration, and interpretation of orientation assessments with fellow Assistant Director (Student Programs);
  • Serve on SOAR Stakeholders Groups as family orientation representative;
  • Implement new initiatives and services for incoming family members.

Family Programs

  • Develop and implement family-oriented programs, including the New Family Reception, Family Weekend, Spring Family Reunion, and other initiatives;
  • Manage the Family Weekend Working Group, a collection of campus-wide partners who program during Family Weekend each year;
  • Review and verify the reservation of all facilities, equipment, and supplies for all family programs;
  • Develop and administer assessments for all family programs and the family experience at UNC Charlotte, including post-assessment reporting to the key partners;
  • Oversee the tactical implementation of the family programs budget of approximately $100,000;
  • Assist the Associate Director of New Student & Family Services in the creation, design, and copywriting of all written, electronic, printed, and social media publications for family members;
  • Assist the Director of New Student & Family Services in the implementation of the Family Council and related initiatives, such as annual meetings and grant allocations;
  • Propose and implement additional family programs and/or services based on best practices and/or higher education trends.

Teaching

  • Co-instruct the Orientation Counselor Communication Studies 3050 course each spring with fellow Assistant Director (Student Programs);
  • May instruct transfer seminar, peer leadership, or other student development course offerings.

Supervision and Advising

  • Co-facilitate the recruitment, selection, training, and supervision of all orientation student staff, including SOAR Student Coordinators and Orientation Counselors;
  • Coordinate the recruitment, selection, training, and supervision of one Graduate Assistant for Family Programs and 2-3 Family Programs Interns;
  • Use student and organizational development theory and strategies to impact students' leadership.

Administrative

  • Manage the utilization of the NSFS iModules portal, including website updates, form creation and administration, event registration, and family data management;
  • Assist with other New Student & Family Programs events and initiatives as needed (i.e. Gold Rush);
  • Generate reports for University administrators and other entities as needed;
  • Contribute to the overall direction and coordination of divisional and departmental efforts;
  • Act as "e-commerce" administrator as needed;
  • Complete other duties as assigned by the Associate Director or Director of New Student & Family Services.

Job Requirements

Minimum Education/Experience

  • Master's Degree in Student Affairs/Development/Personnel, Higher Education, Counseling, or a related area;
  • Minimum of one (1) year professional experience in orientation, transition, and/or parent and family programs (two [2] years of paraprofessional or graduate assistant experience may count as one year of professional experience);
  • Demonstrated experience working effectively with individuals and groups from a variety of cultures and backgrounds;
  • Demonstrated multicultural competence in working with diverse student populations (e.g., LGBTQIA+, racial and ethnic, low-income, first generation, transfer).

Preferred Education, Knowledge, Skills and Experience

  • Knowledge of student development theory, counseling and advising practices, and parent/family member issues and programming;
  • Awareness and understanding of the transitional needs of new students and their families;
  • Experience working collaboratively with other units within an institution and the community;
  • Demonstrated experience with various phases of program planning, development, and assessment;
  • Excellent project management, administrative, and organizational skills;
  • Strong organizational and interpersonal skills, including excellent verbal and written communication skills;
  • Ability to work autonomously in a fast-paced, high energy environment.

Application Information

All applications should be sent via the UNC Charlotte HR site.

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