Assistant Director of New Student & Family Services

University of North Carolina at Charlotte  |  Charlotte, NC

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Job Overview

Posted 2 weeks ago Full-Time

Job Details

Position Title:

Assistant Director of New Student & Family Services

Job Type: First Year/Orientation/Transition/Retention Programs
Location: Charlotte, NC
Positions Available: 1
Institution Type: Public, 4-year
Institution Size: < 3,500 Students < 30,000 Students
Employer ID: 30995
Application Deadline: 10/07/2019

Benefits

Housing for Position:
None provided
Benefits
Housing for Position:
None provided
Qualifications
Education:
Masters Preferred, Masters Required
Major Preference:
Higher Education, Student Affairs
Experience:
0-1 Year

Qualifications
Education:
Masters Preferred, Masters Required
Major Preference:
Higher Education, Student Affairs
Experience:
0-1 Year

Position Description

Reporting to the Associate Director of New Student & Family Services, the Assistant Director (Student Programs) assists the NSFS team in engaging new students and family members in successful transitions to and through the University. The Assistant Director primarily serves incoming UNC Charlotte students through intentional transition programs focused on community building, academic success, and University history and traditions. One of the Assistant Director’s primary programs is Gold Rush, UNC Charlotte’s welcome program, each semester. For this program, the Assistant Director manages a student leader team focused on the development and implementation of the program, campus partner relationships, and the student volunteer experience.  

In addition to transition programs, the Assistant Director works collaboratively with their fellow Assistant Director (Family Programs) to co-develop and facilitate content for new student and family orientation, called SOAR, including the co-supervision of all orientation student and graduate staff. 

Finally, the Assistant Director works collaboratively across campus to deliver all NSFS programs by serving on office stakeholder and working groups, as well as serving on select division and campus committees.

Orientation

  • Assist the Associate Director of New Student & Family Services in development of vision and content for all orientation programs with fellow Assistant Director (Family Programs)
  • In coordination with fellow Assistant Director (Family Programs), plan and implement 13 First-Year and 14 Transfer SOAR programs for all incoming students and family members
  • Facilitate all Student SOAR programs for over 7,000 new students (first-year and transfer)
  • Assist the Associate Director of New Student & Family Services with the development, administration, and interpretation of orientation assessments with fellow Assistant Director (Family Programs)
  • Serve on SOAR Stakeholders Groups as student orientation representative
  • Implement new initiatives and services for incoming students

Gold Rush

  • Develop and implement Gold Rush, UNC Charlotte’s welcome program for new students, each semester
  • Manage the Gold Rush Stakeholders Group--a collection of campus-wide partners who program during the welcome program each year 
  • Develop the schedule for Gold Rush and Spring Gold Rush through recruiting campus programs, validating information and reservations, and producing final marketing materials (print and electronic)
  • Develop and administer assessments for Gold Rush, including post-assessment reporting to the key partners
  • Oversee the tactical implementation of the Gold Rush budget of approximately $25,000
  • Propose and implement additional family programs and/or services based on best practices and/or higher education trends

Teaching

  • Co-instruct the Orientation Counselor Communication Studies 3050 course each spring with fellow Assistant Director (Student Programs)
  • May instruct transfer seminar, peer leadership, or other student development course offerings

Supervision and Advising

  • Direct the selection, recruitment, and training for one Graduate Assistant, Student Coordinators, Team Leaders, and Volunteers for Gold Rush
  • Co-facilitate the recruitment, selection, training, and supervision of all orientation student staff, including SOAR Student Coordinators and Orientation Counselors
  • Use student and organizational development theory and strategies to impact students’ leadership

Administrative

  • Serve on University committees and work groups as available and needed
  • Assist with other New Student & Family Programs events and initiatives as needed (i.e. Family Programs)
  • Generate reports for University administrators and other entities as needed
  • Contribute to the overall direction and coordination of divisional and departmental efforts
  • Act as “e-commerce” administrator as needed
  • Complete other duties as assigned by the Associate Director or Director of New Student & Family Services

Job Requirements

Minimum Qualifications

  • Master’s Degree in Student Affairs/Development/Personnel, Higher Education, Counseling, or a related area
  • Minimum of one year professional experience in orientation, transition, and/or parent and family programs (two years of paraprofessional or graduate assistant experience may count toward one year of professional experience)
  • Demonstrated experience working effectively with individuals and groups from a variety of cultures and backgrounds
  • Demonstrated multicultural competence in working with diverse student populations (e.g., LGBTQIA+, racial and ethnic, low-income)

Preferred Qualifications

  • Knowledge of student development theory, counseling and advising practices, and parent/family member issues and programming
  • Awareness and understanding of the transitional needs of new students and their families
  • Experience working collaboratively with other units within an institution and the community
  • Demonstrated experience with various phases of program planning, development, and assessment
  • Excellent project management, administrative, and organizational skills
  • Strong organizational and interpersonal skills, including excellent verbal and written communication skills
  • Ability to work autonomously in a fast-paced, high energy environment

Application Information

Apply online through the UNC Charlotte HR website.

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