Assistant Director - (Immediate Hire)

Syracuse University  |  Syracuse, NY

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Job Overview

Posted one week ago Full-Time

Job Details

Position Title:

Assistant Director - (Immediate Hire)

Job Type: Housing/Residence Life
Location: Syracuse, NY
Positions Available: 1
Institution Type: Private not-for-profit, 4-year
Institution Size: < 15,000 Students
Employer ID: 2043
Application Deadline: 08/03/2019

Stated Non-Discrimination Policy

Gender Expression / Identity Sexual Orientation


Salary Range:
$53,000 - $56,000
Housing for Position:
Salary Range:
$53,000 - $56,000
Housing for Position:
Masters Required
Major Preference:
Counseling, Educational Administration, Higher Education, Student Affairs
2-4 Years

Masters Required
Major Preference:
Counseling, Educational Administration, Higher Education, Student Affairs
2-4 Years

Position Description

The Assistant Director in the Office of Student Living (OSL) is a full time professional staff member responsible for leading a residential program in an area of approximately 2,000 students. The position includes educational, managerial, and administrative functions, and leads a team to establish a residential environment reflective of the University’s mission.  The Assistant Director directly supervises 5-6 Master’s level Residence Directors, and provides indirect supervision for 2 Operations Specialists, 1-2 graduate assistants, 50 Resident Advisors, and 45 Main Desk Assistants. Each Assistant Director will also be responsible for providing departmental leadership in one or more designated focus area such as: Residential Education, Student Staff Selection, Student Staff Training, Summer Programs, Technology, Liaison for Syracuse Welcome, and Liaison for Residential Tours. Additionally, the Assistant Director shares in crisis response responsibilities for the Syracuse University campus, maintains liaisons with a variety of offices and academic departments, and participates in campus, divisional, and  department-wide committees as assigned.


Trains, supervises, and evaluates 5-6 master’s-level Residence Director direct reports.
Provides indirect supervision for 2 Operations Specialists, 1-2 graduate assistants, 50 Resident Advisors, and 45 Main Desk Assistants.
Provides professional development and coaching opportunities for direct and indirect staff in their line of supervision.
Engages in performance management processes as needed; partners with Human Resources.
Meets individually with direct reports on a weekly basis.
Develops and enacts a plan to foster team development and manage team conflict,
Maintains approachability and availability for all staff (including student staff) in their line of supervision.
Ensures that direct reports develop strong supervision skills.
Engages in culturally competent supervision practices.

Departmental Leadership and Residential Area Oversight

Provide leadership for the vision and day-today management of a residential area of approximately 2000 residents. This encompasses all aspects of managing a residential area across multiple buildings, including: the residential curriculum, student leadership development programs, management of day-to-day operations, main desk operations, learning community connections, intercultural competency, conflict management, facility / housing operations connections, budget management, etc.
Lead weekly staff meetings in order to set the pace for the area and to ensure goal and tasks alignment within the area and office.
Create and enact a team-developed vision for their residential area.  
Utilize strategies to connect with student leaders, student staff, and general students in their area.
Provide departmental leadership in a concentrated area of focus, examples include: Assessment & Strategic Planning, Residential Education, SYE Experience, Technology, Leadership Student Wellness, and Community Development and Conflict Management.
Work directly with campus partners such as the Office of Learning Communities, the Housing, Meal Plan and ID Card Office, the Office of First-Year Programs and Summer Programs to ensure an unsurpassed residential experience for students. 
Assist with creating and reviewing policy for the Office of Student Living.
Represent the Office of Student Living on search committees, divisional committees, and campus committees as needed.

Residential Education

Provide leadership on the implementation of the OSL Blueprint to their residential area.
Ensure that all staff in the line of supervision are knowledable of the OSL Blueprint and successfully implement the OSL Blueprint.
Are well-versed on student development theory and can train others in this area.
Actively support the OSL Blueprint internally, and to external stakeholders.
Engage with external partners to develop and implement strategies for the OSL Blueprint.
Develop partnerships with faculty and academic affairs units that support academic engagement in a residential context.
Actively support student engagement in diversity / inclusion / interulctural competence initiatives.
Engage in assessment and ensure that staff in their line of supervision are also engaging in assessment.
Support OSL student leadership development initiatives through attending events, connecting with OSL student leaders, serving as formal and/or informal advisors, and ensuring staff in their line of supervision are also doing so.

Student Support and Crisis Management

Serves in an on-call rotation with other senior leadership in the Office of Student Living.  When on call the Assistant Director is responsible for providing support and coordination to OSL on-call Tier One staff (RDs) for all residential students (8,000 students) as well as coordinating support for off-campus residential students as necessary (12,000 students).
Follows up with students of concern in both crisis and non-crisis situations in a caring, timely and effective manner.
Utilizes Oranges Success to and works with Residence Directors on their utilization of Orange Success to identify and respond to students.
Refers student cases Behavioral Consultation Committee and the Threat Assessment Management Team as necessary; provides information and follow-up for OSL representatives to these teams.
Responds to inquiries and questions from parents / families; partners with students, parents, and families to troubleshoot situations.
Partners with offices in the Dean of Students (Student Assistance, Student Rights and Responsibilities, Parent and Family Services, Dean of Students) and on campus (Counseling, Public Safety, academic affairs, etc.) to provide support and referral to students.
Coaches all of their direct and indirect reports on student support and crisis management response and follow-up.

Commitment to Diversity & Inclusion; Professional Development

Engages in professional development and learning specifically related to cultural competence, diversity, inclusion, and/or social justice. This is to maintain professional skills, stay abreast of national trends and best practices, and maintain high visibility of Syracuse University for potential candidates.
Engages in professional development activities, both on-campus as well as with regional / national professional organizations.
Determines, in partnership with supervisor, what learning goals and opportunities to take part in. Provides a summary of how learning is being incorporated into practice.

Participates in the formal and informal evaluation process.
Serves on University, Divisional, and Departmental committees as requested.
Participates in Syracuse University and Division Enrollment and the Student Experience staff development, orientation sessions, and on-boarding sessions.

Job Requirements

Master’s degree in student personnel, higher education, or related field required. 3 - 5 years of experience post master’s degree (Preferred). Demonstrated ability to supervise Master level staff, use performance appraisals, and teach job skills. Confirmed skills in mediation, intervention, problem-solving, decision making, and emergency response. Assistant Directors must be well versed in all aspects of residential living, student development theory and emergency response.  Demonstrated expertise in at least two of the following specialized areas in residence life in addition to the general knowledge of all other areas:

       Supervision and Front Line Staff Support


     Education/Programming/Student Development

     Housing Operations 

     Leadership Development

     Residence Education

     Healthy Living and Decision Making

     Alcohol and Other Drug Education

    Judicial and Conflict Management

Some evening and weekend commitments are expected. The start date for this position is early July.

Application Information

Interested candidates should send a cover letter, resume, and the names, addresses, and phone numbers of three professional references to Shaun Crisler, via email to with “Assistant Director - TPE” in the subject line. For best consideration please submit materials by June 28, 2019 (resumes will be accepted until positions are filled). Please include TPE Candidate number on all application materials. *No formal application due at this time*

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