Position Summary: The Assistant Director (AD) is responsible for creating a supportive residential living environment that promotes the values and practice of Catholic, Benedictine living and education. As an engaged member of the community, the AD serves as a supervisor, mentor, role-model, mediator, first-responder, and conduct officer. The AD is responsible for the day-to-day operations of one to three residence halls, supervising 5-10 Resident Assistants and 5-15 work study students. The AD may also oversee living-learning or special interest communities, requiring frequent and intentional collaboration with faculty, Student Affairs colleagues, and other stakeholders; or serve as advisor for the National Residence Hall Honaray. This position is also responsible for the day-to-day operation of the summer conference housing program and supervision of 3-5 Conference Assistants and a summer conference intern. In addition, the AD serves as a University conduct officer, a liaison to other campus constituents, a member of the CARE Team, and other university taskforces and committees. The Assistant Director must live in a residence hall apartment, serve in a 3-person on-call rotation, and be available to work evening and weekend hours.
Mission and Strategic Plan: The Assistant Director is responsible for developing strategies to intentionally infuse the residential experience with the tenets of faith, reason, service, and community. As a live-in professional, the AD promotes a healthy, active, and inclusive community while being an engaged member of it. The AD not only plans and markets social, educational, multicultural, and spiritual events, but is instrumental in teaching others to do the same and assessing their effectiveness in doing so. As a mentor and role model to student staff and residents, the AD is expected to embrace the values of Saint Martin’s University and promote them within the community though programming, training, policy enforcement, and the formation of shared expectations and standards. Programs, policies, staff training, and other Housing and Residence Life initiatives will emphasize civility, respect, social justice, conflict resolution, service, community building, spirituality, academic achievement, and good stewardship. As one of the most visible staff members on campus, the AD is in the forefront of the student experience and thereby works to ensure that the residential environment is hospitable, healthy, and meaningful for all community members.
Essential Functions & Responsibilities: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed by incumbents of this position. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following.
- Facilitate, support, and encourage the development of leadership skills within student staff members through supervision, training, one-on-ones, staff meetings, team building exercises, in-services, and performance evaluations.
- Provide outreach to students at risk or in need, establishing meaningful connections in and out of the office. Provide opportunities for residents to connect with support resources and other members of the campus community in order to encourage a rich knowledge of self and others.
- Provide excellent customer service and cooperatively manage the overall operation of the Office of Housing and Residence Life office by responding to student and parent concerns, reporting and troubleshooting facilities issues, maintaining key and furniture inventories, facilitating mail delivery, and serving as a liaison to other offices such as Facilities, Finance, Food Services, etc.
- Participate in weekly Residence Life and Student Affairs staff meetings, and represent the department on campus-wide committees as needed.
- Administer the university conduct process by utilizing an educational and developmental approach to student conduct situations. Preside over Community Standards hearings and develop and communicate appropriate educational sanctions. Maintain and safeguard student conduct records. Ensure students’ rights, and emphasize community values and responsibilities.
- Assist with and periodically lead major departmental events and projects such as staff selection, fall and spring staff training, housing reapplication, room assignment, opening, and closing.
- Develop, promote, coordinate, and evaluate programming that integrates a student development model with both social and educational outcomes related to the core values of faith, reason, service, and community.
- Provide campus-wide duty coverage on a rotating on-call basis. Respond to emergencies and policy violations while working flexible hours, including evenings and weekends, and round-the-clock while on-call.
- Role model respect and civility by addressing inappropriate behavior and emphasizing accountability through one-on-one meetings, the student conduct process, floor meetings, and day-to-day interactions. Mediate interpersonal conflicts and respond to student needs and concerns in a constructive, problem-solving fashion.
- Maintain accurate room occupancy and billing data by processing room changes, withdrawals, meal plan changes, deposit refund requests, etc.
- Develop and promote in-hall and campus-wide leadership opportunities by advising the National Residence Hall Honorary (NRHH); marketing jobs and leadership positions; overseeing RA programming; and encouraging involvement through other offices such as Campus Life, Public Safety, Campus Ministry, Service and Diversity Initiatives, and International Programs.
- Act as the department’s Web Assistant, updating, maintaining, and creating Housing and Residence Life web pages and online forms.
- Solicit resident feedback through surveys, focus groups, committees, and other methods. Compile and interpret data for inclusion in annual assessment reports and other office documents.
- Participate in on-campus professional development activities, and attend regional and national conferences, symposiums, seminars, and workshops.
- Fulfill other roles and duties as assigned by the Associate Director of Housing and Residence Life or Assistant Dean of Student Affairs.