University of Pennsylvania Associate Director for Housing Occupancy

University of Pennsylvania  |  Phildephia, PA

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Job Overview

Posted June 14, 2019 Full-Time

Job Details

Position Title:

University of Pennsylvania Associate Director for Housing Occupancy

Onsite Event Position ID: 2267
Job Type: Housing/Residence Life
Location: Phildephia, PA
Positions Available: 1
Institution Type: Private not-for-profit, 4-year
Institution Size: < 11,000 Students
Employer ID: 31163

Stated Non-Discrimination Policy

Gender Expression / Identity Sexual Orientation


Additional Compensation:
Full University benefits.
Housing for Position:
None provided
Additional Compensation:
Full University benefits.
Housing for Position:
None provided
Masters Preferred, Bachelors Required
Major Preference:
Counseling, Educational Administration, Higher Education, Student Affairs, Other Education
8-10 Years

Masters Preferred, Bachelors Required
Major Preference:
Counseling, Educational Administration, Higher Education, Student Affairs, Other Education
8-10 Years

Position Description

The Office of Residential Services at The University of Pennsylvania is seeking a dynamic individual to lead the Housing Occupancy team.  The Associate Director for Housing Occupancy provides leadership for the process, operations and systems that deliver housing assignments for 6500 students in twelve college houses and Sansom Place graduate student housing. A thirteenth college house is coming online in 2021.  Ensures full occupancy generating approximately $75 million in revenue. Provides leadership on policy, procedure and process in support of a complex housing assignment process. Serves as an integral member of the Residential and Hospitality Services senior management leadership team. 

The incumbent in this role provides leadership in the following areas staffing and development, occupancy and space management/planning, collaboration and communication, and administration. This position has two direct reports (Assistant Director, Housing Occupancy), and two indirect reports (Coordinators). This position reports to the Director for Residential Services.


Staffing and team development 25%

  • Recruit, train, evaluate and provide leadership and supervision for a team of four.
  • Develop and periodically review performance goals with assigned staff, providing support and leadership for team in achieving them.
  • Provide and identify training and team development opportunities.

Occupancy and Space Management/Planning 25%

  • Develop and implement processes that ensure the efficient and user-friendly processes and procedures to ensure full occupancy.
  • Develop and produce housing occupancy projection modeling to share with the Director.
  • Create and maintain accurate occupancy statistics.
  • Create and maintain an accurate inventory of housing capacity, to include active, inactive rooms, staff/faculty apartments, common space, etc.
  • Reviews, monitors trends related to housing selection to share with CHAS and other partner offices.
  • Provides leadership and direction in the development and implementation of systems that support the housing selection process.  Serves as a super-user of StarRez, integral in creating, testing and implementing applications and processes in the system.
  • Monitors, compiles, and analyzes data in order to make decisions regarding adjustments to the process or data that could maximize occupancy and satisfaction.
  • Review and make determination regarding student appeals to the residency requirement and early contract release.
  • Serves as owner of student housing data and responsible for the overall security of student housing data.

Collaboration 15%

  • Work with Information Technology and Business Services IT support to maximize technological solutions to provide better service to students.
  • Ensure information regarding housing processes are provided to the Customer Service Coordinator, and residential Information Centers.
  • Works with College House & Academic Services (CHAS) leadership in identifying space, processes and procedures to support the college house program model.
  • Work with Student Disability Services and Student Intervention Services regarding, medical housing, leaves and special accommodations.
  • Work with partner offices to provide communication and interpretation of housing policies, calendars and resolve non-routine cases (President and Provost’s offices, Vice President University Life, Admissions, Student Record Services (Registrar), Student Financial Services, academic departments, Penn Parents).
  • Collaborate with Senior Associate Director, Building Administration on department wide programs, move-in/out, early move-in, break housing, emergency housing, room turnover, cleaning, etc.).

Communication/marketing 15%

  • Respond to students, families and partner office inquiries and concerns.
  • Provide oversight on communications and messaging to students, parents and others regarding housing polices, processes and procedures.
  • Develop and publish annual selection calendar.
  • In collaboration with the Assistant Director for Marketing and Communications provide input on marketing to encourage students to remain in on-campus housing.
  • Provides direction on the development of publications and website presence to provide students and families with necessary information regarding housing options, processes and procedures related to living in on-campus housing.

Administration 15%

  • Oversee the creation, maintenance and distribution of policy and procedure manuals. 
  • Develop, review and implement policies and procedures related to housing assignments.
  • In conjunction with the Senior Business Systems Analyst, ensure detailed documentation of StarRez processes.
  • Plan and implement strategy for billing of rents and related housing fees.
  • Monitor reporting data to Student Financial Services.
  • Make room rent recommendations.
  • Authorize lease terminations based on non-payment.
  • Develop and produce, in conjunction with the Finance team, housing revenue projections.

Other Duties 5%

Job Requirements

The successful candidate will have a Bachelor’s degree with 5-7 years’ experience, or an equivalent combination of education, knowledge and relevant experience; Master’s degree and 7-10 years’ experience preferred. In addition, they will have progressively responsible experience in housing/residence life particularly in student housing assignments. Experience with StarRez or similar software. Demonstrated experience in leading teams to achieve desired outcomes in a complex, service oriented operation. Demonstrated verbal and written interpersonal and organizational skills with attention to detail. Provide a customer service forward approach to working with students and families. Ability to compile, analyze and report data to drive processes.

Application Information

All applicants must apply through The University of Pennsylvania's Human Resources website.

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