Associate Director for Residential Life

University of Miami  |  Miami, FL

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Job Overview

Posted March 22, 2019 Full-Time

Job Details

Position Title:

Associate Director for Residential Life

Job Type: Housing/Residence Life
Location: Miami, FL
Positions Available: 1
Institution Type: Private not-for-profit, 4-year
Institution Size: < 11,000 Students
Employer ID: 22430
Application Deadline: 05/22/2019

Stated Non-Discrimination Policy

Gender Expression / Identity Sexual Orientation


Additional Compensation:
This is a full-time position with University sponsored benefits.
Housing for Position:
Additional Compensation:
This is a full-time position with University sponsored benefits.
Housing for Position:
Masters Preferred, Masters Required
Major Preference:
Educational Administration, Higher Education, Student Affairs
5-7 Years

Masters Preferred, Masters Required
Major Preference:
Educational Administration, Higher Education, Student Affairs
5-7 Years

Position Description

About The University of Miami

The University of Miami is home to nearly 16,000 undergraduate and graduate students from every state in the nation and 140 nations around the world. The Department of Housing and Residential Life is home to an extensive and diverse residential program featuring six residential communities. The cornerstone of the residential program is a system of five residential colleges that blend the Oxford and Cambridge tradition of live-in faculty with the American commitment to student development and academic success. Residential Colleges range in size from 400 – 850 students. The University also offers University Village, an apartment area housing approximately 800 upper-class students. We strive to fulfill our vision – Student Housing for Student Success. 

General Description (Purpose and Function):

The Associate Director for Residential Life provides tactical leadership for the Residential Life Program at the University of Miami. Primary areas of responsibility include, but are not limited to staffing, programming, assessment, and administration. The Associate Director is also involved in aspects related to planning, project management, student behavior management, policies and procedures, safety & security, crisis management and coordination of efforts with other areas of Housing & Residential Life as well as other University offices.  Works closely with residential faculty and faculty fellows to develop programming in residential colleges.  Plays a significant role in risk mitigation and management.

Primary Duties and Responsibilities:


  • Serves as part of the Residential Life leadership team. Supervised by the Director of Residential Life.
  • Supervises three Assistant Directors for Residential Life. Indirectly supervises 6 Area Directors, 1 Safety & Security Manager, 1 Assistant Area Director, 7 office supervisors, and 200 student employees.
  • Works in a team-oriented setting in order to provide a supportive and educational residential experience for 4,300 residents.
  • Provides leadership for the selection, training, and development of over two hundred professional, support, and student staff members.
  • Coordinates a comprehensive performance appraisal program for all residential life staff  o Oversees job performance concerns for all Residential Life student staff employees.
  • Facilitates effective communication and ensures commitment to the University Purpose, Values and Service Standards 
  • Facilitates positive staff communication, morale, and performance throughout the residential life staff functions of the Department.

Student Development & Learning

  • Oversees the execution and successful implementation of residential experience outcomes.
  • Establishes expectations and SMART assessment goals related to the residential experience outcomes. Responsible for ensuring Residential Life staff implement programs and initiatives aligned with said outcomes. 
  • Encourages active use of University resources and enhance student development and learning in the Residential Colleges/University Village.
  • Leads departmental assessment efforts. This includes the utilization of pre-existing assessment tools (i.e. Qualtrics, Skyfactor), identifying assessment needs, and collecting/analyzing related data.
  • Liaises with residential faculty, faculty fellows, and other partners that enhance learning in the residential experience 
  • Develops and/or reviews policies, procedures, and processes for aspects related to the Residential Life Program.
  • Serves as a liaison to departmental and University colleagues. o Supports the development and implementation of new residential experience outcomes, initiatives, and policies as it relates to the Housing Facilities Strategic Master Plan.
  • Provides leadership in developing an employment and residential experience that is inclusive and meets the needs of under- represented populations.
  • Serves as escalation contact for student & parent concerns with Residential Life related situations and services.
  • Responds to concerns in a timely, professional, and caring manner. o Serves as the Residential Life lead with matters related to contracts and software platforms.

Crisis Management and Intervention 

  • Works closely with the Housing & Residential Life leadership team, the Division of Student Affairs, and the University of Miami Police Department in order to respond to crises in the Residential Colleges, University Village, and elsewhere on-campus (as appropriate).
  • Responsible for training and preparing Residential Life student and professional staff to respond to crises in accordance with Departmental and University policies and procedures.
  • Provides on-call crisis response leadership and coverage for Departmental Residential Life operations outside of normal business hours.
  • Serves as “essential staff” in the event of a hurricane, including coordinating distribution of information and supplies, providing supervision during the event (on campus or if necessary at designated shelter), and assisting in recovery post operations

Safety, Security, Health & Behavior Management 

  •  Works collaboratively with University Police and Facilities to maintain a safe and healthy physical environment for students
  • Reviews and approves (when appropriate) requests to search as outlined in University policy
  • Oversees health & safety inspection program of buildings and resident rooms as appropriate
  • Supports risk management oversight for Residential Life Program

Other Duties

  •  Provides departmental leadership as needed to external offices and represents Housing and Residential Life on Departmental, Divisional, and University committees as required.In the absence of the Director, provide leadership.
  • Represents Housing and Residential Life on divisional committees as requested.
  • Special projects and other duties as assigned by the Executive Director of Housing and Residential Life or Director of Residential Life.

Systems Management

  • This position utilizes the following software platforms: StarRez, Maxient, Guidebook, Qualtrics, CS Gold, Onity, Workday, When I Work

Knowledge, Skills, & Abilities

  • Demonstrated supervisory experience with full-time staff
  • Familiarity with living-learning centers, multicultural environments, and academic support and development programs
  • Strong administrative and problem-solving skills
  • Exceptional written and oral communication skills
  • Ability to lead, motivate, direct, and communicate with all levels of employees, both internal and external
  • Ability to develop and maintain positive working relationships
  • Demonstrated skills in managing crisis situations
  • Ability to communicate clearly and directly with both internal and external constituents, including student families

Job Requirements

  • Master’s degree in college student personnel, higher education administration, counseling, or related field required.
  • Minimum of seven (7) years of full-time, progressive professional experience in a college or university housing and residential life setting or similarly applicable experience.

  • Experience with supervision, student conduct, crisis response, residential programming, outcomes/assessment, and working with a diverse population is desirable

Application Information

This position is anticipated with a planned start date in early June 2019. Interested candidates should send a copy of their resume and cover letter to

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