Associate Director, MSM Integrative Student Services, School of Business

Wake Forest University  |  Winston-Salem, NC

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Job Overview

Posted 2 weeks ago

Job Details

Position Title:

Associate Director, MSM Integrative Student Services, School of Business

Job Type:
Location: Winston-Salem, NC
Positions Available: 1
Institution Type: Private not-for-profit, 4-year
Institution Size: < 5,000 Students
Employer ID: 18470

Stated Non-Discrimination Policy

Gender Expression / Identity Sexual Orientation


Housing for Position:
None provided
Housing for Position:
None provided
Masters Required
Major Preference:
Student Affairs

Masters Required
Major Preference:
Student Affairs

Position Description

Summary: Responsible for managing the day-to-day operations of an engaging, supportive, and inclusive degree program student experience. In collaboration with other student services colleagues in the school, designs, develops, implements and evaluates programs and processes to support student and program success. This role allows a student affairs staff member to bridge the gap between traditional academic and student services and enable student development on a variety of levels. Furthermore, the MSM program setting provides an opportunity to foster student success and engagement across a remarkably talented and diverse professional school student population in a nationally prominent educational environment.

Essential Functions:

In collaboration with other staff and faculty members, provides for student experiences in curricular, co-curricular, and extra-curricular contexts that align with our mission to educate students who are impactful, professional, honorable, and global in outlook.
Develops and coordinates program events (e.g. new student orientation, team-building days, milestone celebrations, and program-wide service events), including liaising with internal and external stakeholders where appropriate.
Works in an advising capacity with individual students, student teams, and student leaders.
In conjunction with centralized ISS staff in the school, liaises directly with student support and resource offices at Wake Forest to provide world-class graduate business student services and processes (partner units include Learning Assistance Center & Disability Services, University Counseling Center, Student Health Services, University Police, Identity/Affinity Centers, etc.).
Supports, develops and facilitates initiatives to foster understanding and increase cross-cultural exchange to deepen student learning about self and others in diverse community.
Works directly to support and advocate for students in personal, social, or academic distress.
Manages regular program-wide communications that include engagement and leadership opportunities, resources, upcoming events, feedback venues, as well as relevant deadlines/deliverables.
Collaborates with other School of Business colleagues to plan and deliver effective new degree program student orientation and ongoing transition experiences, including systematic identification of student needs from matriculation through graduation.
Works with the program Sr. Associate Director to ensure a high quality day-to-day student experience in the degree program, communicating proactively about student successes, needs, and concerns.
Initiates collaboration with and creatively engages colleagues serving in other functional areas (Enrollment Mgmt., Market Readiness & Employment, Registrar, etc.) to realize excellence.
May provide leadership or direction to student workers or other part-time assistants.
May engage in other areas of work relating to the student experience as needed, including operational, logistical, and administrative functions associated with the MSM program.

Job Requirements

Required Education, Knowledge, Skills, Abilities:

Master’s degree in student affairs/personnel administration or a closely related field, as well as three to five years of experience, or an equivalent combination of education and experience.
Ability to work effectively with a diverse community of student, staff colleagues, and faculty members.
Commitment to the values of cultural and ethnic diversity and the ability to build inclusive and respectful communities where differences are appreciated and engaged
Knowledge of, and a professional commitment to, continued learning about student development and effective higher education administration.
Knowledge and understanding of academic cultures, rules, and regulations; including knowledge of the Family Educational Rights and Privacy Act (FERPA)
A self-starter with the ability to work independently with minimal supervision on a variety of complex tasks concurrently, and the ability to prioritize tasks against key goals
Strong interpersonal skills, including verbal and written communication, and listening capabilities
Excellent organizational skills, with accuracy and attention to detail



This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.


In order to provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce, and encourages qualified candidates across all group demographics to apply.

Application Information

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