UC San Diego
ASSOCIATE DIRECTOR OF ADMINISTRATIVE SERVICES
Filing Deadline: Mon 8/16/2021
Salary Range: Commensurate with Experience
Housing Dining Hospitality (HDH) is a self-funded, large and complex campus department consisting of 7 divisions, with over 700 career employees, 1000 to 1200 student employees and an annual operating budget greater than $200 million. HDH provides housing for approximately 18,000 undergraduates, grad students, faculty, staff and their families in over 400 buildings covering over 8 million sq. ft. HDH is in the midst of implementing an aggressive building plan which added 10,000 new beds in the next 10 years and will almost double our square footage by 2032.
Currently, HDH houses 38% of UCSD’s enrolled students with a goal of housing 65% by 2032. HDH provides maintenance and repair, contract meals/meal plan management, as well as retail food service, conference services and catering services to residents, students, faculty, staff, and campus visitors.
The Associate Director of Administrative Services, 100% Career is responsible for providing leadership and strategic planning for the Administrative Services department of Housing, Dining and Hospitality and reports directly to the Director of SPHA. Incumbent is responsible for accurately forecasting and analyzing trends in student housing and effectively implementing both short and long term strategies to deal with increases or fluctuations in demand to insure full occupancy. Oversees revenue management functions within Administrative Services including billing, collections and account receivable management of $250 million annually. Must supervise, lead and develop a team that utilizes state of the art technology to market and track approximately 15,000 residential accounts annually.
This includes development of both print and web-based materials and the establishment and maintenance of on-line processes which tracks housing applications, contracts, payments and refunds and room/space assignments as it relates to billing. Incumbent also oversees the administration of the Triton Card Accounts Services Office, which includes 65,000 Triton Card student, staff, and guest accounts. Administration includes program analysis and development. Must plan and supervise the execution of strategies to enhance the efficiency and quality of the administrative functions of the department.
The Associate Director has the responsibility to oversee a staff of 17 full time employees, an annual operating budget of $1,800,000 and provide strategic input, analysis and program direction as it relates to departmental business operations, facilities, personnel and customer service standards. The incumbent uses advanced administrative concepts and organization objectives to resolve complex issues. Regularly works on highly complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.
To visit the Housing Dining & Hospitality website, please click on the links below -
Housing Dining & Hospitality commits to facilitating an equitable, diverse and inclusive environment, fostering a sense of belonging for our students and staff. As HDH we understand, each unique individual with their varied thoughts and experiences is what makes our department strong. Aligning with UC San Diego’s Office for Equity, Diversity, and Inclusion strategic goals, Housing/Dining/Hospitality is proud to promote and create opportunities for greater equity, diversity and inclusiveness within our division.
Our employees enjoy competitive compensation packages and educational opportunities in a diverse, stimulating workforce.
This position is eligible for full benefits first day of hire:
a) Health/Dental/Vision Insurance.
b) Vacation/holidays (15 vacation days & 13 paid holidays a year).
c) Work/Life Balance.
d) UC Retirement Plan.
For more information about UCSD Benefits visit https://blink.ucsd.edu/HR/benefits/ and Work/Life visit https://blink.ucsd.edu/HR/benefits/work-life/.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
• Advanced knowledge of a variety of administrative operational activities such as event planning, basic fundraising processes, risk management planning, website design, accounting and payroll, and contracts and grants regulations and guidelines.
• Advanced skills in short- and long-term strategic planning, analysis, problem-solving and customer service.
• Thorough knowledge of University rules and regulations, processes, protocols and procedures for budget, accounting and fund management, and / or personnel management.
• Demonstrated knowledge and understanding of student housing trends, needs, and expectations nationwide and the ability to develop sound and effective programming and polices based on this knowledge.
• Effective interpersonal skills including verbal and written communication, active listening, critical thinking, persuasiveness, advising and counseling skills.
• Proficient knowledge of common University-specific computer application programs.
• Ability to use discretion and maintain confidentiality.
• Advanced knowledge of financial analysis and reporting techniques, and / or human resources policies and procedures for staff and academic employees.
• Demonstrated skill in revenue generation methodologies.
• Advanced knowledge and skill of financial principles related to cost accounting, budget preparation, and the ability to conduct financial analyses.
• Knowledge of relevant state and federal laws pertaining to privacy rights of students/staff campus political environment
• Proven knowledge and experience dealing with the legal implications of assignment and contracting processes, landlord-tenant procedures, and external litigation and complaint processes.
• Ability to work effectively in a diverse environment. Demonstrated skill in negotiation techniques to work effectively with students, parents, university officials, and vendors.
• Job offer is contingent on clear Background Check.
• Occasional evenings and weekends may be required.
• Overtime may be required.