Associate Director, Undergraduate Student Academic Services, School of Business

Wake Forest University  |  Winston-Salem, NC

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Job Overview

Posted about 3 weeks ago Full-Time

Job Details

Position Title:

Associate Director, Undergraduate Student Academic Services, School of Business

Job Type:
Location: Winston-Salem, NC
Positions Available: 1
Institution Type: Private not-for-profit, 4-year
Institution Size: < 5,000 Students
Employer ID: 18470

Stated Non-Discrimination Policy

Gender Expression / Identity Sexual Orientation


Housing for Position:
None provided
Housing for Position:
None provided
Masters Preferred, Bachelors Required
Major Preference:
Higher Education

Masters Preferred, Bachelors Required
Major Preference:
Higher Education

Position Description

Summary: Manages the day to day academic services operations for an engaging and supportive student experience in the School of Business, collaborating with other colleagues as appropriate. Under limited supervision, administers assigned operations within the undergraduate program including academic advising, registration, admissions, orientation, scholarship administration, graduation certification and other related student issues. Participates in the development of office and program policies, practices and systems.


Essential Functions:

Administers advising and registration processes in coordination with the Registrar’s Office and the Office of Academic Advising
Effectively leverages technology to innovate and streamline advising processes
Trains lower division College advisors regarding School of Business prerequisite requirements and admissions requirements
Responsible for declaring majors with Registrar’s Office
Responsible for the certification of graduates who complete degree requirements.
Coordinates the transfer credit approval process for all domestic and international transfer requests
Collaborates with the Center for Global Programs to provide accurate academic advising to students studying abroad
Collaborates with other Integrative Student Services staff in the School to maintain a culture of effective academic advising operations that supports student learning, satisfaction, and engagement in light of a school-wide framework for the student experience.
Collaborates with the Learning Assistance Center and Disability Services Office and faculty to manage students needing accommodations
Collaborates with other School of Business administrators to design an efficient and effective academic schedule for majors, monitoring enrollment data to identify course offering needs
Collaborates with Market Readiness & Employment team to transition students to the internship/job search
Responsible for tracking of academic progress of students in each degree program
Participates in the application and admissions process as is appropriate
Participates in the design and administration of admissions and orientation/transition events
May train and/or supervise student employees as is appropriate

Job Requirements

Required Education, Knowledge, Skills, Abilities:

Bachelor’s degree plus five years related experience academic advising and registration, with at least one year of supervisory experience, or equivalent combination of education and experience.


Preferred Education, Knowledge, Skills, Abilities:

Master’s degree in student affairs/personnel administration or a closely related field is preferred.  Bachelor’s degree plus at least five years of experience, or an equivalent combination of education and experience is required.
Extensive knowledge of academic policies, cultures, and procedures
Knowledge of applicable rules, regulations and laws regarding student records
Grasp of best practices in application of technology to student affairs processes
Commitment to the values of diversity and the ability to build inclusive and respectful relationships where differences are appreciated and engaged
Proficiency in use of personal computers and relevant software applications
Strong interpersonal skills, including oral and written communication, and listening capabilities
Skill in organizing resources and establishing/managing priorities
Ability to analyze course prerequisites, certification and curriculum/graduation requirements



Directly manages academic advising functions and those identified to participate in the process.  Directly assists the executive director in the formulation and administration of policies for the office.



This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.


In order to provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

Application Information

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