Associate Director

Santa Clara University  |  Santa Clara, CA

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Job Overview

Posted one week ago Full-Time

Job Details

Position Title:

Associate Director

Job Type: Housing/Residence Life
Location: Santa Clara, CA
Positions Available: 1
Institution Type: Private not-for-profit, 4-year
Institution Size: < 8,000 Students
Employer ID: 30721

Stated Non-Discrimination Policy

Gender Expression / Identity Sexual Orientation


Salary Range:
Housing for Position:
None provided
Salary Range:
Housing for Position:
None provided
Masters Required
Major Preference:
Counseling, Educational Administration, Higher Education, Student Affairs
5-7 Years

Masters Required
Major Preference:
Counseling, Educational Administration, Higher Education, Student Affairs
5-7 Years

Position Description


The Associate Director reports to the Director of Residence Life, provides daily management and assumes responsibility for decisions impacting departmental functions and operations. Given the departmental functions of the position, great focus on efficiency behind program design and service delivery is expected, as is a responsibility for overall quality of service provided to students and departmental staff.

The Associate Director supervises four to five full-time master’s level professional staff (Resident Director/Area Coordinator), has significant responsibility for overseeing daily operations and coordinates the all aspects related to student staffing and programming, including, but not limited to, the management of recruitment, selection, training and evaluation of student staff members. In addition, the position serves as a liaison between the Office of Residence Life and other university offices to create a seamless residential experience that supports the growth and development of students.

The department is responsible for approximately 3,400 undergraduate residents housed in a variety of accommodations (traditional residence halls, mini-suites, suite/apartments and townhouses) and includes 93 student staff, 15 senior staff and 10 full-time live-in professional staff.

Position is a full-time live-off position and requires a full-time commitment including the flexibility to work evenings and weekends.


Staff Supervision

  • Serve as the direct supervisor for up to five master’s level professionals (Resident Director/Area Coordinators) and provide guidance, leadership, direction, and support while ensuring quality and accountability.

  • Conduct weekly or bi-weekly one-on-one supervisory meetings with a focus on performance and professional growth.

  • Provide ongoing feedback and complete annual performance reviews.

  • Provide indirect/second level supervision for student staff (Community Facilitators/Neighborhood Representatives) and desk assistants and assist professional staff in the management of paraprofessional performance concerns.

  • Provide guidance and support on all matters relating to the community.

  • Use various styles, techniques and communication methods to achieve successful results and build good relationships.

Departmental Operations and Processes

  • Develop systems to organize the department’s workflow to ensure quality, precision and timeliness.

  • Provide oversight and direction to departmental processes and committees including selection, training, evaluation, recognition and other centralized processes.

  • Coordinate and supervise the work of the professional staff responsible for Leadership Council and departmental recognition and provide ongoing feedback and support.

  • Responsible for identifying student staff emphasis area/committee assignments and ensuring quality and accountability.

  • Oversee the development, planning, implementation, and evaluation/tracking of programming model(s) and all programmatic efforts in the residence halls based on the mission of the university, core values of the department and the developmental needs of the residential populations.

  • Coordinate departmental programmatic initiatives including, but not limited to, Justice Starts Here, wellness and late night programming.

  • Provide coordination and leadership for departmental recognition and leadership development including recognition efforts and supporting the Northern Student Leader Drive-In Conference.

  • Act as departmental representative with students, staff, faculty and the external community requiring extraordinary support and assistance in the resolution of resident issues, counseling, conduct, facilities, etc.  

  • Respond to all resident, student staff and parental concerns in the residence halls in the four to five communities for which this position is responsible.

  • Assist in budget planning and overall management of the departmental operating budget as related to specific committees and projects.

  • Assist the Director in identifying departmental outcomes, conducting regular assessments for the purpose of evaluating the department's ability to meet those goals, and when needed, institute change for the purpose of meeting those goals.

  • Create policies, procedures, schedules, and forms for the department.

  • Serve on University and Division committees and complete other projects and tasks as assigned by the Director of Residence Life.

  • In the absence of, or when deemed necessary, assume the responsibilities of the Director.

  • Serve as an Essential Staff Person and respond to campus immediately when the campus is experiencing a natural or other disaster.

  • In the Director’s absence provide on-call support, which requires evening and weekend availability to manage crisis response and student welfare issues.

Staff Recruitment, Training, Development and Evaluation

  • Responsible for the overall management of recruitment and selection of student staff (CF, NR) and desk assistants including applications, group and individual interviews, hiring, contract development and placement.   

  • Responsible for the development and implementation of student staff training, including the spring term student staff leadership course, summer formation/training, and regular All-Staff meetings and desk assistant training.

  • Coordinate the senior, student staff and desk assistant evaluation process including self, peer, resident and supervisor feedback and managing the student staff accountability process to ensure consistency across the department.

  • Provide leadership for implementation of university-required training including, but not limited to the following: emergency preparedness, active shooter/campus lockdown, mandated reporting, prevention of sexual harassment, etc.

  • Create and implement online training modules to supplement in-person training sessions.

Liaison Responsibilities

  • Serve as the department liaison for departmental partnerships including campus diversity and inclusion initiatives, Counseling and Psychological Services (CAPS) Liaisons and Adopt-A-Hall.

  • In partnership with the Housing Office, plan and coordinate administrative processes for opening and closing including early arrival check in, fall opening, winter and spring closing and extension processes, and coordinate Welcome Weekend volunteer recruitment and training.

  • Provide consultation as appropriate to those departments concerned with Residence Life related issues and work collaboratively to build and maintain relationships across the division and campus.

  • Confer with, counsel and advise students, faculty, staff and parents regarding the activities, programs, and services available to students through Residence Life, through programs such as Orientation, Admissions, Open House, Preview Day, Alumni and Development programs, and on an individual basis as needed.

  • Represent the University in establishing community relations in those areas involving Residence Life.

Application Information

Review of applications will begin immediately. For full position description and to apply, please refer to

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