Case Manager

East Carolina University  |  Greenville, NC

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Job Overview

Posted 3 weeks ago Full-Time

Job Details

Position Title:

Case Manager

Job Type: Counseling Services
Location: Greenville, NC
Positions Available: 1
Institution Type: Public, 4-year
Institution Size: < 20,000 Students
Employer ID: 13190

Benefits

Housing for Position:
None provided
Benefits
Housing for Position:
None provided
Qualifications
Education:
Bachelors Preferred, Bachelors Required
Major Preference:
No Preference
Experience:
5-7 Years

Qualifications
Education:
Bachelors Preferred, Bachelors Required
Major Preference:
No Preference
Experience:
5-7 Years

Position Description

Vacancy #: 002540
Salary Range: Commensurate with Qualifications
Closing Date: Open Until Filled

Organizational Unit Overview
The Division of Student Affairs actively supports East Carolina University's missions of education, research, and service by providing comprehensive programs and services to assist each student in developing intellectually, socially, morally, and culturally. The division anticipates students' developmental needs throughout their collegiate experiences and promotes students development by fostering a community of learning, which encourages individual student involvement and participation. The Division of Student Affairs provides a broad range of support services, activities, and programs that seek to: Assist students in developing respect and appreciation for individual differences, interpersonal civility, and human rights. Enhance the learning environment, facilitate retention, and optimize the student experience. Accommodate the diverse needs of all students. Support a community environment that is welcoming, safe, and secure. Assist students in meeting their basic needs for housing, nutrition, and physical and emotional well-being. Provide the means for students to become active participants and leaders in their own learning. Assist students in developing logical thought processes and sound decision-making skills. Assist students in developing an appreciation of the arts. Moreover, the division seeks to contribute to the development of the whole individual by fostering in each student a deeper appreciation of the importance of life-long learning, individual responsibility, and human diversity. Through collaboration, the division provides programs and services that are grounded in theory, assessment, and sound practice.

Under the Division of Student Affairs, the Office of the Dean of Students at East Carolina University is the campus resource for addressing and responding to student issues and concerns. Staff within the Dean of Students office often serve as the liaison between students, faculty, staff and administrators. The Dean of Students office staff provides assistance to students and family members who are navigating their way through various campus procedures. Staff in the Dean of Students office often help to develop, articulate, disseminate and enforce East Carolina University rules, regulations, and policies.

The Dean of Students office staff works directly with students to help them solve problems, to assist with individual and group crisis management, and to advocate for students when appropriate. Students are encouraged to visit staff in the Dean of Students office to discuss ideas, personal issues, or other general concerns they may have about student life at East Carolina University.

By connecting with other university departments and offices, the Dean of Students office supports the needs of students and our student communities, then identifies the appropriate resources capable of responding to these needs.

Committed to teaching civic engagement, the staff in the Dean of Students office cultivates a caring environment that values personal and academic integrity, respect for all people, and responsible citizenship, wherein students are held accountable for their behavior. In collaboration with the university, the Dean of Students' staff is committed to and invested in serving students in a safe and healthy environment.

Job Duties
Under the direction of the Associate Dean of Students Director of Safety and Student Services, the Case Manager provides intake for, meets directly with, and develops a supportive action plan for students experiencing medical, mental health, and/or family emergencies. The cases are managed in collaboration with on-and off-campus partners and the end goal is to create a long-term success plan by connecting students with appropriate resources. The Case Manager ensures students receive appropriate interventions, referrals, follow-up services and monitoring in order to maximize student success and minimize community members' distress. The Case Manager meets directly with on-and off-campus partners to assist in creating proactive and preventive approaches to student welfare.

Provide case management and related support services for students and their families on a wide variety of adjustment, distress, and trauma issues. This includes, but is not limited to, assessing issues of concern for students, providing immediate assistance, making long-term referrals, and conducting follow-up to determine the success of and/or the need for additional referrals or interventions.

Implement and adhere to standard Dean of Students office intake and case management protocols. Track and monitor students in distress and maintain real-time student case records using applicable tracking tools. Create and provide summary reports for weekly case management meetings and work with the case management team to identify and articulate student trends to Student Affairs, Campus Living, and other campus partners. Prepare reports, as needed, to support the work of the CARES Team, the Extenuating Circumstance Committee, and similar university groups. Provide support for administrative functions and information tracking.

Create and deliver training materials and workshops for university departments and programs to help staff and faculty recognize signs of distress and address the needs of students in crisis. Develop educational and training plans in collaboration with on-and off-campus partners to assist in creating proactive approaches to student welfare. Trainings may include coping and adjustment issues, reporting a person of concern, faculty/staff intervention strategies.

Establish and maintain positive working relationships with members of the Dean of Students Unit, Student Affairs educators, faculty, and staff, including: Athletics; East Carolina University Police; Undergraduate Advising; the Graduate School and professional schools. Provide direct communication and follow-up, as appropriate, for students within the Case Management System and respond to faculty and staff concerns in a timely manner.

Minimum Qualifications
Master's degree in in Education, Social Work, Psychology, Counseling or a related social/behavioral science field and three years of experience in delivering case management services or a Bachelor's degree in Education, Social Work, Psychology, Counseling or a related social/behavioral science field and five years of experience in delivering case management services.

Knowledge of student development theory and its applications and common issues and trends for college students (graduate and undergraduate), and case management models.

Special Instructions to Applicant
In order to be considered for the position, all applicants are required to submit online a letter of interest, a current resume/vitae, and a list of three (3) references including contact information.

Additionally, original official transcripts, a criminal background check, and two (2) signed letters of reference will be required upon offer of employment. All degrees must be received from appropriately accredited institutions and conferred by the time of hire.

East Carolina University seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. In order to promote the university's diversity goal, Student Affairs strongly encourages applicants from women, minorities, and historically underrepresented groups.

Additional Instructions to Applicant
In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.

Applications will be considered until position is filled. Please submit an online ECU application for vacancy #002540 to ECU Human Resources at www.jobs.ecu.edu.

East Carolina University is an Equal Opportunity/Affirmative Action Employer.

Visit this job posting at https://ecu.peopleadmin.com/postings/27113

 

 


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