Case Manager

East Carolina University  |  Greenville, NC

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Job Overview

Posted about 4 weeks ago Full-Time

Job Details

Position Title:

Case Manager

Job Type: Student Conduct
Location: Greenville, NC
Positions Available: 1
Institution Type: Public, 4-year
Institution Size: < 20,000 Students
Employer ID: 13190

Benefits

Housing for Position:
None provided
Benefits
Housing for Position:
None provided
Qualifications
Education:
Bachelors Required
Major Preference:
No Preference
Experience:

Qualifications
Education:
Bachelors Required
Major Preference:
No Preference
Experience:

Position Description

Vacancy #: 002506
Recruitment Range: Commensurate with Qualifications
Closing Date: Open Until Filled

Organizational Unit Overview
The Division of Student Affairs actively supports the University's missions of education, research, and service by providing comprehensive programs and services to assist each student in developing intellectually, socially, morally, and culturally. The Division anticipates students' developmental needs throughout their collegiate experiences and promotes students development by fostering a community of learning, which encourages individual student involvement and participation. The Division of Student Affairs provides a broad range of support services, activities, and programs that seek to: Assist students in developing respect and appreciation for individual differences, interpersonal civility, and human rights. Enhance the learning environment, facilitate retention, and optimize the student experience. Accommodate the diverse needs of all students. Support a community environment that is welcoming, safe, and secure. Assist students in meeting their basic needs for housing, nutrition, and physical and emotional well-being. Provide the means for students to become active participants and leaders in their own learning. Assist students in developing logical thought processes and sound decision-making skills. Assist students in developing an appreciation of the arts. Moreover, the division seeks to contribute to the development of the whole individual by fostering in each student a deeper appreciation of the importance of life-long learning, individual responsibility, and human diversity. Through collaboration, the division provides programs and services that are grounded in theory, assessment, and sound practice.

The Office of Student Rights and Responsibilities (OSRR) staff fosters student growth by promoting students' awareness and understanding of their rights and responsibilities as community members, addressing student conduct and creating developmental learning opportunities, and engaging students in ethical decision-making. OSRR administers the East Carolina University Student Code of Conduct, which governs students' on- and off-campus conduct. Office staff is also engaged in campus education on various issues, such as academic integrity, citizenship development, and conflict resolution.

Job Duties
The Case Manager position is part of the Office of Student Rights and Responsibilities and supports the work of the University's student conduct and judicial system, and other University stakeholders. This position has a commitment to care for each person and assist the university in promoting a safe and healthy living, learning, and working environment. This position provides support to students, performs fact-gathering and investigative functions primarily related to the ECU student code of conduct that involve East Carolina University students. The ability to remain neutral and unbiased is a crucial aspect of this position. The Case Manager assists in the monitoring of Title IX, CARES, UBCT, and Conduct cases. This position supports the Title IX and Student Conduct Boards, and OSRR staff with case tracking, hearing scheduling, and complaint intakes. This position works with OSRR Associate Directors and the Associate Dean of Students/Director to recruit and train Title IX hearing board members. The objective of the case manager position is to facilitate the flow of information between parties. In addition, the Case Manager will assist and monitor students who are in distress or crisis situations, and who have come to the attention of OSRR and other University employees. This position communicates with students, attorneys, and stakeholders.

Specific Responsibilities: Performing case intake of student conduct matters and direct students to appropriate campus and community resources and advise students of the processes for responding to complaints; provides regular contact for communication between parties that may include but is not limited to: ECUCARES, the SMRT [Sexual Misconduct Response Team] committee, Organizational case, students of concern, and “need-to-know” individuals and departments, ensuring that all needed support resources of East Carolina University and the local community are made known to students of concern; works directly with students, assessing their needs, safety issues and concerns; oversees case management responsibilities which include: providing on-going case management for all students involved in cases related to Title IX once a findings report is submitted to OSRR; preparing files for hearings, including redacting information, compiling hearing packets, and facilitating file reviews by students, attorneys, and panel members; maintaining timely and complete case documentation via electronic record-keeping system of committee meetings and activities; remaining knowledgeable of current state and federal law and regulations and trends in the field of education; preparing and disseminating educational materials, including brochures, posters, and web-based materials that inform members of the campus community of students rights and responsibilities.

Recordkeeping and Policy/Procedure Management duties include assisting in the maintenance of accurate records and authorizing appropriate access to student records in accordance with university policies and state and federal laws; Maintaining confidential student conduct records in accordance to the Family Educational Rights and Privacy Act (FERPA); Run regular reports in Maxient database; Assisting with administrative tasks related to hazing investigations;

Projects & Committee Involvement duties include participating in special projects and serving on various University committees as assigned. Performs other duties as assigned.

This position requires strong interpersonal communication skills, team building skills, excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines. Ability to build positive and effective relationships across the campus and community. Strong commitment to diversity. Ability to work independently with minimal supervision. Ability to manage multiple tasks. Ability to provide exemplary customer service. Ability to handle confidential and sensitive cases. Have a well-developed sense of responsibility, sensitivity to individual differences.

Minimum Education/Experience
Bachelor's degree and 2 years of relevant experience. Basic knowledge of ethical and legal parameters in higher education, especially as they pertain to conduct and students. Ability to incorporate a trauma-informed approach to dealing with persons in sensitive cases, such as sexual misconduct and hazing related cases. Strong organizational and administrative skills. Excellent written and verbal communication skills. Knowledge of legal issues in higher education. Experience interacting with the public, attorneys, parents, students, staff, and faculty. Also, demonstrated skills of leadership and communication. Knowledge of Student Conduct, Hazing, Title IX, VAWA/Campus SaVE Act, and federal, state, and local laws and requirements, especially as related to accommodations and interim measures.

Preferred Experience, Skills, Training/Education
Master's degree in Student Personnel, Counseling, or a related behavioral science. Experience and/or training in the administration of a student code of conduct. Prior work with Maxient conduct database is desired. Demonstrated knowledge of current research and practice related to student success in the higher education environment. Experience working with an office responsible for addressing complaints of sexual misconduct, and/or student misconduct. Familiarity with the student disciplinary regulations.

Special Instructions to Applicant
In order to be considered for the position, all applicants are required to submit online a letter of interest, a current resume/vitae, and a list of three (3) references including contact information.

Additionally, original official transcripts, a criminal background check, and two (2) signed letters of reference will be required upon offer of employment. All degrees must be received from appropriately accredited institutions and conferred by the time of hire.

East Carolina University seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. In order to promote the university's diversity goal, Student Affairs strongly encourages applicants from women, minorities, and historically underrepresented groups.

Additional Instructions to Applicants
In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.

Applications will be considered until position is filled. Please submit an online ECU application for vacancy # 002506 to ECU Human Resources at http://jobs.ecu.edu.

East Carolina University is an Equal Opportunity/Affirmative Action Employer.

Visit this job posting at https://ecu.peopleadmin.com/postings/27985

 

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