Complex Coordinator for University Apartments

University of Illinois at Urbana-Champaign  |  Urbana, IL

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Job Overview

Posted about 3 weeks ago Full-Time

Job Details

Position Title:

Complex Coordinator for University Apartments

Job Type: Housing/Residence Life
Location: Urbana, IL
Positions Available: 1
Institution Type: Public, 4-year
Institution Size: 30,000 & Over Students
Employer ID: 20886
Application Deadline: 10/29/2019

Stated Non-Discrimination Policy

Gender Expression / Identity Sexual Orientation


Housing for Position:
Domestic Partners Allowed:
Housing Pets:
Cats, Dogs, Birds, Small pets in aquariums/cages
Housing for Position:
Domestic Partners Allowed:
Masters Preferred, Masters Required
Major Preference:
Higher Education, Student Affairs
2-4 Years

Masters Preferred, Masters Required
Major Preference:
Higher Education, Student Affairs
2-4 Years

Position Description


University Housing, University of Illinois at Urbana-Champaign


The Complex Coordinator is responsible for the leadership, management and coordination of three apartment communities (1120 units), housing approximately 2500 residents from over 70 countries, primarily graduate students and their families. The Complex Coordinator administers the residential curriculum that includes community development activities, learning opportunities, emergency/crisis response, supervision of staff, and facility related issues within the residential community. The Complex Coordinator provides direction in meeting the diverse needs of the residents which include domestic and international students and their families, visiting scholars, faculty, and staff. Through coordination with professional and paraprofessional staff and by working directly with residents, the Complex Coordinator ensures that services and the living environment meet the daily needs and mission of the community.

Job Requirements

Major Duties and Responsibilities:

Community Development and Leadership Responsibilities: (30%)

• Assume leadership role in development of a safe, positive, and welcoming apartment community environment through promotion of the Illinois Residential Experience.

• Identify assessment best practices and assist in the development of community and activities that support the implementation of the Residential Curriculum.

• Implement evaluation and assessment of curricular strategies within their communities.

• Provide guidance and support to staff, residents, and resident groups in planning and developing programs to meet the diverse needs of the community. Particular attention will focus on the needs of international residents and families.

• Assist with the development and implementation of resident orientation programs and activities.

• Enhance resident development opportunities through advising of resident groups such as the Family Housing Council.

• Educate residents, faculty and staff regarding University and Housing policies and procedures. Identify and address behaviors that violate community standards and University and Housing policies.

• Coordinate staff intervention regarding resident concerns, conflicts, and crisis. Assist staff in resolving interpersonal and inter-group conflicts and mediate as needed. Engage residents in learning communication and problem-solving skills.

• Serve as professional staff on-call for check-ins and emergency response.

• Serve as primary resource for incidents of domestic violence.

Staff Supervision, Recruitment, and Training Responsibilities: (30%)

• Recruit, select, train, supervise, and evaluate direct reports including graduate assistants, paraprofessional staff and hourly student staff members.

• Oversee the development of strategies and lesson plans to meet outcomes for the residential curriculum in their communities.

• Plan and facilitate regular staff meetings and staff development.

• Assist with the development and implementation of staff training for paraprofessional staff.

• Participate in staff meetings and professional development opportunities.

Administrative Responsibilities: (30%)

• Serve as liaison for residents with other Housing units and private vendors and coordinate facilities and grounds related projects as they affect residents. Communicate resident concerns to appropriate staff. Respond to resident concerns.

• Coordinate various administrative tasks within community, such as lease renewal campaign, resident check-in/out, yearly resident census, residential parking program, and damage assessment.

• Manage the dissemination of information to residents. Assist in developing marketing materials.

• Participate in professional staff meetings and professional development opportunities.

• Serve on and chair, as needed, various committees on the department and division level.

• Develop and administer area programming budget.

• Maintain accurate budget and judicial information.

• Perform other duties as assigned.

Crisis Response & Management Responsibilities: (10%)

• Assume on-call responsibilities within a multi-residence hall and multi-apartments areas on a regularly scheduled basis with a 3-4 member rotation during the academic year, including addressing follow-up with on-call incidents.

• Assist with campus on-call coverage rotation during all University break periods for break housing, which may include holidays.

• Respond to apartment emergencies related to fire, weather or some type of outside emergency.

• Coordinate response with Housing Staff in the area (Building Services, Maintenance, etc.) during emergencies.


Knowledge, Skills, and Abilities:

•Knowledge of residential curriculum philosophy and strategies.

• Maintain an effective working relationship with supervisor, co-workers and University Housing staff.

• Be open and receptive to constructive criticism and feedback.

• Demonstrate excellent oral and written communication skills.

• Demonstrate quality decision-making and evaluative skills, including taking responsibility for actions and decisions.

• Demonstrate a positive attitude toward the position, area community, Family & Graduate Housing, and University Housing.

• Fulfill expectations for assigned committees and projects, and other duties as assigned.

•Demonstrated ability to work with and appreciate people from diverse backgrounds.

Environmental Demands:


This is a live-in residential, full-time, 12-month Academic Professional appointment. Must be able to access apartments, community space and office locations. Light lifting may be required. The work is mostly performed in an ordinary administrative setting. Work will involve stressful situations such as resolving conflicts and problem situations with residents and may require evening and weekend hours.

Application Information

To view the complete job announcement, and for full consideration, create your candidate profile at and upload a cover letter, resume and contact information for three professional references by September 24, 2019. Interviews will take place on a rolling basis once the search opens, but no final decision will be made until after the closing date. The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer. The U of I is an EEO Employer/Vet/Disabled

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