Coordinator, Greek Life Housing

Case Western Reserve University  |  Cleveland, OH

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Job Overview

Posted 2 weeks ago Full-Time

Job Details

Position Title:

Coordinator, Greek Life Housing

Job Type: Housing/Residence Life
Location: Cleveland, OH
Positions Available: 1
Institution Type: Private not-for-profit, 4-year
Institution Size: < 5,000 Students
Employer ID: 28413
Application Deadline: 07/25/2018


Salary Range:
$39,610 - $47,625
Housing for Position:
None provided
Salary Range:
$39,610 - $47,625
Housing for Position:
None provided
Bachelors Required
Major Preference:
Educational Administration, Higher Education, Student Affairs, Other Education, Other
0-1 Year

Bachelors Required
Major Preference:
Educational Administration, Higher Education, Student Affairs, Other Education, Other
0-1 Year

Position Description

Job Description


The Greek community has existed at Case Western Reserve University for over 175 years and has flourished to include 10 sororities and 17 fraternities. Guided by the pillars of scholarship, ritual, citizenship, and leadership, the Greek experience is one that 35% of CWRU's undergraduate population chooses to help them achieve their personal best. The Coordinator is responsible for oversight and coordination of the delivery of housing and property management services to the 7 university-owned, chapter operated Greek life facilities. Primary property management responsibilities include lease negotiations and administration, including asset analysis, financial analysis, transaction management, and relationship management.

The Coordinator is also responsible for oversight and financial viability of the 12 university-owned and operated Greek life facilities.  Primarily responsible for quality control of facility services provided by University Facilities, safety and compliance inspections and coordination of equipment/furniture replacement.  Also responsible for contractor services and facility renovation projects with Greek chapter leadership and University Facilities.  This position also serves as University Housing’s primary day-to-day liaison with the Greek Life office.



1.             Provide leadership, planning, and assessment for University owned Greek Life facilities, which includes property management, lease negotiation and project coordination. Oversee property management operations associated with the university housing portfolio of Greek properties located on campus. Conduct meetings with various stakeholders on issues related to Greek housing properties; provide regular updates for university housing staff meetings. (20%)

2.             Working closely with Office of Counsel to negotiate all Greek chapter leases related to university-owned facilities and ensure compliance with lease requirements uniformly across the entire portfolio. Work closely with Dining Services to ensure compliance with meal plan provisions. Maintain an updated database of all chapter leases and keep lease database. (20%)

3.             Oversee financial viability of the Greek properties with annual revenue of approximately $3 million. Create annual budgets and present quarterly updates. Analyze profit and loss statements for Greek properties; communicate budget and forecast information to management. Coordinate with Greek Life House-to-Home funds and ensure that projects are completed in a timely manner.  (13%)

4.             Develop small-scale capital improvements for Greek properties in addition to coordinating routine maintenance and repairs of property in accordance with university policies and procedures. Manage Chapter expectations regarding service and quality of housing and costs; collaborate with Greek Life regarding terms and conditions of lease agreements and coordinate amendments as necessary.  (9%)

5.             Maintain individual Greek life buildings and space profiles detailing furniture purchase records, maintenance, upgrades and asbestos testing. Use current condition data to inform the creation of a multi-year cyclical improvement plan. (9%)

6.             Oversee continuous improvement strategies and policies to enhance customer service, reduce expenses by coordinating routine maintenance and performing inspections, and troubleshoot tenant/resident maintenance concerns. Manage internal customer expectations regarding service, quality and cost effectiveness; resolve internal and external conflicts as necessary. Contact student and others involved on a proactive basis to ensure clear understanding of facility projects and their impact on individuals and other processes or projects. (9%)

7.             For all Greek life facilities ensure university maintenance and safety standards are maintained; assess and identify property risk management-related issues; direct and facilitate property inspections on a regular basis and follow up with Housing Maintenance to ensure satisfaction of required repairs, maintenance, and safety issues; develop plan for utilization of properties over the summer, including establishing standards for security, access, and timing for capital projects. Consult with asbestos/lead experts to comply with federal and state laws and regulations. (9%) 

8.             Represent university housing and the university at large in handling complaints, arbitrating disputes or resolving grievance.  (9%)



1.             Be available and respond to off-hour emergencies. (1%)

2.             Perform other duties as assigned. (1%)



Department: Weekly contact with supervisor to review project status(es), areas needing further discussion, and general update on activity within housing facilities

University: Weekly contact with CWRU Greek Life, Residence Life, Housing Facilities, and Real Estate to provide updates on projects, represent Housing, and discuss common areas of concern.

Monthly contact with Legal Counsel, Planning, Design & Construction, Environmental and Safety Services, Risk Management, Cashier, and Controller’s Office as necessary to advance projects, review information regarding Housing facilities, and financial concerns of the same.

External: Frequent contact with contractors and regular contact with environmental consultants as they relate to the conduct and successful completion of Housing improvements.

Students: Frequent contact with students (residents of properties) to review plans and gather input for changes and improvements contemplated or to be made within residence halls and Greek houses.



Directly supervise 1 to 2 facility assistants (may be students). Work closely with the Department Assistant, sharing oversight with director for task-specific purposes.




Typical office environment. Frequent travel between buildings. Will need to respond to off-hour emergencies


Diversity Statement

In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity.  Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.


Reasonable Accommodations

Case Western Reserve University provides reasonable accommodations to applicants with disabilities.  Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Inclusion, Diversity and Equal Opportunity at 216-368-8877 to request a reasonable accommodation.  Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.

Job Requirements


Experience: 5 years of property management experience (with 1 to 3 years in a college/university environment preferred).

Education/Licensing: Bachelor’s degree required. Certified Property Manager or a candidate for designation preferred.



1.       Ability to manage relationships with internal and external business partners, including investigating and resolving matters of significance on behalf of university housing.

2.       Understanding tenant/landlord law and environmental regulations is necessary; provide consultation on matters concerning issues to university housing and campus services leadership.

3.       Ability to formulate short- and long-term strategic property management plans for multiple buildings of varying types and ages; collaborate with internal and external customers to implement plans.

4.       Must be able to work in a culturally diverse, demanding environment, demonstrating sensitivity to various constituents

5.       Must be thorough, detail oriented with knowledge of residential building systems and repair.

6.       Strong written and verbal communication skills

7.       Sound judgement and solid analytical and financial acumen.

8.       Proficient in use of personal computer including spreadsheets, word processing, database, and property management software.

9.       Have an understanding of building maintenance and basic repairs.

10.   Have a grasp of basic property inspection.

11.   Ability to independently identify maintenance needs for the safety and satisfaction of residents.

12.   Strong customer service skills.

Application Information

Please complete our on-line application on our Human Resources website.

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