Coordinator, Senior - Residential Student Assistance/Student Conduct

Northern Arizona University  |  Flagstaff, AZ

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Job Overview

Posted 6 days ago Full-Time

Job Details

Position Title:

Coordinator, Senior - Residential Student Assistance/Student Conduct

Job Type: Housing/Residence Life
Location: Flagstaff, AZ
Positions Available: 1
Institution Type: Public, 4-year
Institution Size: < 20,000 Students
Employer ID: 35251

Stated Non-Discrimination Policy

Gender Expression / Identity Sexual Orientation


Salary Range:
$47,634 - $59,542
Additional Compensation:
This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website.
Housing for Position:
None provided
Salary Range:
$47,634 - $59,542
Additional Compensation:
This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website.
Housing for Position:
None provided
Masters Preferred, Bachelors Required
Major Preference:
Counseling, Educational Administration, Higher Education, Student Affairs
2-4 Years

Masters Preferred, Bachelors Required
Major Preference:
Counseling, Educational Administration, Higher Education, Student Affairs
2-4 Years

Position Description

The Coordinator, Senior for Residential Student Assistance/Student Conduct coordinates the student care and conduct program within Housing and Residence Life. This includes processing and adjudicating student care/conduct cases for residential students. The Coordinator, Sr. plays a critical supporting role in encouraging student development, addressing community issues, intervening in negative behaviors, assisting students with issues of care, and collaborating to reinforce community standards for a residential campus of about 7,000 students.

The Coordinator, Senior will work with the Assistant Director team and the Director to support the development of approximately 25 HRL hearing officers and monitor conduct program operations.  This includes assisting with the training and development of staff to serve as University hearing officers and educating staff on policies and procedures related to the Standards of Residence and Student Code of Conduct.

The Coordinator, Senior will also consult with the Senior Associate Dean of Students in order to ensure compliance with care and concern practices of the Office of the Dean of Students.

General Responsibilities:

  • Addresses the needs of students with concerns in areas such as conduct, academics, health related, psychological, economic, family relationship and social adjustments though a variety of referrals and follow up services.
  • Assists in supporting a student conduct system within HRL in consultation with the Office of the Dean of Students which includes training of conduct officers, database management of Maxient/conduct/care cases, and management of HRL cases.
  • Responsibilities include non-clinical case management, and collaboration and consultation with Office of the Dean of Students, health care providers, parents, and colleagues across campus and the community.
  • Participate in the on-call rotation with Assistant Directors to provide emergency/crisis support and consultative assistance to on-call staff; provide leadership to the residence halls during times of crisis; respond to critical incidents.

Specific Responsibilities

Student Conduct:

  • Work with the HRL staff to coordinate effective policies, practices and training relating to student conduct and care while collaborating with the Office of the Dean of Students.
  • Oversee case management for the HRL conduct program: conduct daily reviews of incident reports, adjudicate or assign cases for adjudication, and ensure all cases are resolved within a designated timeframe.
  • Determine appropriate charges and alleged policy violations for all cases proceeding through the HRL conduct system.
  • Investigate and adjudicate violations of the Standards of Residence and the Student Code of Conduct; assign educational sanctions; make appropriate referrals as necessary.
  • Implement and track sanctions.
  • Train 25 residential conduct officers on Maxient software system and conduct case management.
  • Consult with HRL hearing officers.
  • Collect, evaluate and recording all facts pertaining to student cases.
  • Formulate action plans in order to minimize and/or resolve problems.
  • Contact and collaborate with other University departments to expedite resolution of problems.
  • Submit Maxient database recommendations for use to the Director of Residential Life and/or the Senior Associate Dean of students.

Student Assistance/Care:

  • Contact parents, when necessary, to mobilize parental support for the students’ needs; facilitate communication between parents and the University to address/resolve student issues.
  • Provide referrals to support services within the University as well as community agencies.
  • Follow up with prior cases to ensure compliance with recommendations.
  • Maintain factual case records and prepare necessary statistical reports.
  • Assist students with social services needs including, but not limited to, referral to community resources, coordinating support and crisis intervention.
  • Provide consultation at Student Health Center and Counseling Services Office.
  • Provide information about medical or mental health resources for students with financial and/or transportation barriers.
  • Provide support and guidance to University troubleshooters in matters pertaining to case management maintenance and access to records, when appropriate.
  • Communicate with hall staff and Assistant Directors regarding case needs and related impacts.

COVID Care Management and Supervision:

  • Coordinate COVID Care Team procedures, including hiring, training, supervision and program administration.
  • Hire, train, supervise and evaluate temporary part-time employees and interns through the College of Social and Behavioral Sciences.
  • Schedule staff with appropriate coverage based on fluctuating COVID case demand for quarantine and isolation (Q/I) housing.
  • Coordinate with departmental staff and campus partners to provide Q/I housing that meets student needs.
  • Assist with assessing and improving COVID case management and Q/I housing processes and procedures

Departmental Collaboration, Training and Professional Development:

  • Work directly with the Senior Associate Dean of Students in the training and education of residential staff.
  • Develop and maintain effective collaborations with NAU PD, Counseling Services, Equity and Access, Disability Resources, and the Office of the Dean of Students.
  • Serve on University Committees such as the Alcohol, Tobacco, and Other Drug Task Force, Mental Health Task Force, and/or others as related to the role and departmental need.
  • Serve as a member of the NAU Student Behavioral Intervention Team (SBIT), attend weekly SBIT meetings.
  • Participate in continuing education regarding recent legislation and case law related to Title IX, Clery Act, Campus SaVE Act, Violence Against Women Act, FERPA, etc.; be trained in University resources and procedures.
  • Participate in weekly Housing and Residence Life Hall Leadership Meetings as well as weekly Student Rights and Responsibilities Meetings.
  • Maintain membership in the Association for Student Conduct Administration (ASCA); participate in professional development opportunities to gain knowledge of current trends and best practice.
  • Coordinate and assist with other programs and responsibilities as designated.

Job Requirements

Minimum Qualifications

  • Bachelor's degree and 3-5 years of experience in a related field; or
  • A combination of related education, experience, or training.
  • Excellent written and verbal skills.
  • Knowledge of administrative procedures needed to coordinate various activities and programs.

Preferred Qualifications

  • Master's degree in Higher Education, Counseling, or related field.
  • Experience and knowledge in working with students within a college environment.
  • Ability to work as part of the team and at the same time perform at high levels independently.
  • Familiarity and work-related experience within a university environment.
  • Experience in developing, implementing and coordinating various types of programs.
  • Demonstrated experience working with diverse populations.
  • Proficiency in using the Maxient database system for student conduct/care tracking.

Knowledge, Skills, & Abilities

  • Knowledge of student development theory and application.
  • Excellent verbal/written communication and presentation skills.
  • Ability to work with people from a variety of culturally diverse backgrounds.
  • Skills in development, implementation, and execution of programs.
  • Collaborates effectively with and between departmental units.

Application Information

Applicants must submit an online application within "Staff Openings" on NAU's Careers @ NAU page. Please search for Job ID 605206, "Coordinator, Senior - Residential Student Assistance/Student Conduct." This position is open until further notice.

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