The Dean of Students is seeking a Crisis Response Team Program Coordinator. This is a full-time 1.0 FTE, 12-month, professional faculty position.
Oregon State University’s (OSU) Community Wellness, Education & Safety Network aligns services and programs focused on crisis prevention, intervention, advocacy, situational stabilization, and assessment. This Network has created a Crisis Response Team Program that is called OSU Assist. This new Program Coordinator position is dedicated to building and coordinating the new OSU Assist program that provides a compassionate mobile crisis response for non-life-threatening, but crisis-related, emergent scenarios such as behavioral health crises and mental health welfare checks. OSU Assist will be dispatched as an unarmed, first responder team, trained in behavioral health and crisis response. OSU Assist may provide an in-person response, sometimes in lieu of or, when appropriate, in conjunction with law enforcement. OSU Assist will only respond to calls if there are no reports of weapons or threats of violence. The OSU Assist may also provide crisis response via phone or by other remote means.
This student-centric and trauma-informed response program will remain mindful of the unique nature of each individual and each situation or crisis and respond with care and appropriate resources. OSU Assist will be a critical resource in responding to matters such as welfare checks, non-violent conflict resolution and substance abuse or mental health crises.
The Program Coordinator will oversee the program development, launch, and operations including hiring, training, operating, and evaluating the newly created OSU Assist.
This position requires strong collaboration among university departments and teams such as the Office of the Dean of Students, Counseling and Psychological Services, Student Health Services, the Office of Institutional Diversity, the Student Care Team, the Survivor Advocacy & Resource Center, the Threat Assessment Team, the Bias Response Team, the Department of Public Safety, Equal Opportunity & Access, University Housing and Dining Services and others.
The creation of this position is an acknowledgement that there are many crisis-related situations that may not require the presence of armed law enforcement. However, given the ambiguous nature of many crisis situations, it is essential that this position closely coordinate with both on-campus and off-campus public safety and licensed law enforcement units.
Additionally, the position will lead efforts to educate and engage the university community on the “how” and “why” behind the newly created OSU Assist. The specifics around the operations of OSU Assist have not yet been fully determined but a possible outcome is a 365 days a week, 24/7 mobile crisis response team available to serve OSU community.
This position will report to the Director of Student Care and will be located in the Office of the Dean of Students in the Division of Student Affairs.
25% PROGRAM LEADERSHIP, DEVELOPMENT AND EVALUATION:
-Provide leadership and oversight including strategic planning, operational management, program development and evaluation, involving both short-term and long-range goals and objectives.
-Develop, implement, improve, and evaluate the program, workflow, methods, and support in accordance with University and Community Wellness, Education & Safety Network’s objectives.
-Determine training needs and make appropriate arrangements for training staff and others involved in the program.
-Develop policies and procedures to maximize safety for all involved in the OSU Assist program.
-Ensure compliance with federal, state, and local laws, and University policies and standards that are applicable to the program, including the Clery Act, Title IX, VAWA, and FERPA.
-Ensure that services are provided in a culturally appropriate manner, taking into consideration factors such as implicit bias, historical barriers to people of color and other marginalized communities.
-Develop assessment and reporting that illustrates the successes and areas of improvement of the OSU Assist program and suggest policy and procedure improvements.
-Prepare and present narrative and statistical program performance reports and recommendations to the university.
20% RECRUITMENT, SUPERVISION AND OVERSIGHT:
-Provide leadership to attract, develop, and retain diverse, highly competent, service-oriented staff that support the program and the University’s mission, objectives, values, and expectations.
-Provide leadership, supervision, and direction for assigned staff including evaluating performance.
-Coordinate staff schedules and training.
-Create and promote an equitable workplace that demonstrates an environment respectful of living and working in a multicultural campus/ society.
-Ensure that employees are provided with guidance and, where appropriate, opportunity to correct deficiencies, and appropriate discipline procedures are implemented.
-Provide clinical supervision to Mental Health Crisis Clinicians.
20% DIRECT SERVICE:
-Serve in an on-call rotation and/ or as a substitute to the normal rotation if needed to provide direct support to individuals served by OSU Assist.
-Develop procedures to manage any immediate follow up efforts needed after initial incident has been resolved (i.e., coordinate a counseling or survivor advocacy referral the following day) based on individualized circumstances.
-Establish and implement a plan, during and after the crisis response, to successfully engage individuals through referrals to appropriate university or community services and resources.
-Establish a process to ensure all documentation and data collection is complete and appropriate follow up to each crisis response call occurs.
-Consult with Counseling and Psychological Services, Student Health Services, Oregon State University Police Department, University Housing & Dining, and/or Dean of Students and others in situations where there is a concern for the individual’s safety or the safety of others in the community.
-Develop processes and procedures to appropriately share information to involved university offices in the resolution of a situation using comprehensive knowledge of confidentiality, privilege, if any, OSU policies and standards, and professional judgment.
-In managing cases, consult and collaborate with other university interdisciplinary teams as needed, such as the Threat Assessment Team, Bias Response Team, and Student Care Team.
10% INTERNAL AND EXTERNAL PARTNERSHIPS:
-Coordinate with law enforcement, fire and rescue, and dispatch to determine the most appropriate call types and scenarios appropriate for OSU Assist.
-Establish and maintain collaborative relationships with internal campus partners and outside community-based organizations to partner and provide coordinated wrap-around care services for individuals as part of the crisis response and/or as follow up referrals.
10% CAMPUS COMMUNITY OUTREACH AND EDUCATION:
-Provide and/or coordinate the education and community engagement programming on how this team operates within the university community to support individuals and supports other campus units in doing the same.
-Develop training content for OSU students, faculty, staff, and university community members on skill development in engaging with distressed individuals, how and when to contact OSU Assist, and what services OSU Assist will generally provide.
-Review all communication materials related to OSU Assist for current, consistent, and accessible content that is published within the university community.
-Contribute to and maintain proper record keeping and reporting requirements in accordance university’s records retention policy and other applicable laws and policies.
-Provide input to supervisor to assist in budget development and oversight for the program.
-Oversight of the use of vehicles, radios and other equipment used to train and to respond to calls.
- Undertakes special projects as needed or requested by supervisor.
- Other duties as assigned.
Masters of Social Work, Masters of Counseling, Masters of Marriage and Family Therapy, or similar degree from an accredited program. Doctoral degree also acceptable. If not currently licensed as a mental health professional in the State of Oregon, applicant must be licensed-eligible.
3 or more years of experience in personnel management, supervision, and performance evaluation.
2 or more years of professional experience working with or supporting people in high need, emotional, or crisis situations.
Demonstrated leadership and strategic planning experience.
Demonstrated program development, management, and evaluation experience.
Demonstrated knowledge of various forms of trauma (acute, chronic, racial, generational, etc.) and demonstrated experience in trauma-informed care.
Excellent and effective verbal and written communication skills.
Demonstrated experience in any number of crisis support and intervention services, such as: suicide prevention and intervention, sexual assault survivor support, chemical dependency and/ or crime victim advocacy work.
Demonstrated commitment to promoting and enhancing diversity.
Demonstrated experience collaborating with communities of color and people traditionally underrepresented.
Possess and maintain a current, valid Oregon driver’s license within 30 days of appointment to the position. At the time of application for this position have, and maintain throughout the duration of this position, an acceptable driving record based on a DMV motor history vehicle check.
This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a Criminal History Check and be determined to be position qualified as per OAR 576-055-0000 et seq. Incumbents are required to self-report convictions and those in Youth Programs may have additional Criminal History Checks every 24 months.
This position requires driving a university vehicle or a personal vehicle on behalf of the university; therefore, the incumbent must successfully complete a motor vehicle history check, possess and maintain a current, valid driver’s license in their state of residence, be determined to be position qualified and self-report convictions as per University Policy 05-030 et seq. Offers of employment are contingent upon meeting all minimum qualifications including the motor vehicle check requirement.
PREFERRED (SPECIAL) QUALIFICATIONS
Experience with first responder and public safety systems.
Experience working with college students or individuals in a higher education setting (traditional, transfer, non-traditional, commuter, residential, etc.).
Demonstrated knowledge and experience in implementation of harm reduction intervention strategies in student support and ability to problem-solve through a student development lens.
Experience in cross-cultural communication.
Demonstrated experience working with multi-disciplinary teams.