Director of Housing and Meal Plan Services

Seattle Pacific University  |  Seattle, WA

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Job Overview

Posted July 23, 2021 Full-Time

Job Details

Position Title:

Director of Housing and Meal Plan Services

Job Type: Housing/Residence Life
Location: Seattle, WA
Positions Available: 1
Institution Type: Private not-for-profit, 4-year
Institution Size: < 3,500 Students
Employer ID: 27941

Benefits

Additional Compensation:
This is a full time position with excellent benefits. SPU pays the employee premium for medical, dental, and vision insurance. SPU makes contributions to an employee HSA account and to a retirement account after one year of eligibility in the plan. Tuition discount program available for the employee and qualified immediate family members.
Housing for Position:
None provided
Benefits
Additional Compensation:
This is a full time position with excellent benefits. SPU pays the employee premium for medical, dental, and vision insurance. SPU makes contributions to an employee HSA account and to a retirement account after one year of eligibility in the plan. Tuition discount program available for the employee and qualified immediate family members.
Housing for Position:
None provided
Qualifications
Education:
Bachelors Preferred, Bachelors Required
Major Preference:
No Preference
Experience:

Qualifications
Education:
Bachelors Preferred, Bachelors Required
Major Preference:
No Preference
Experience:

Position Description

Job Description:

Leadership & Planning

  • Develops a viable vision for the Housing & Meal Plan unit. Serves as the subject matter expert for housing and meal plan business processes. Analyzes and revises housing and meal plan policies and processes, as necessary. Uses initiative, creativity, and technological skill to craft solutions that balance student, departmental, and institutional needs. Ensures fairness and efficiency. Effectiveness in this area requires a comprehensive understanding of a complex array of interrelated systems and seasonal cycles. Reviews and revises the departmental emergency plan annually, which includes the ongoing development of an emergency shelter and meal plan management strategy.

Supervision 

  • Recruits trains coaches, and evaluates two permanent full-time staff (and student employees, as needed).  Develops and maintains a staff succession plan.

Housing Operations 

  • Develops, directs and revises SPU's distinct housing processes for new students, returning students, shared graduate housing, summer housing, and early arrival housing.
  • Forecasts demand, assesses inventory, and creates assignment strategies in collaboration with Enrollment Management and Residence Life. Oversees the contracting or leasing process for all residential students; revises agreements in consultation with the University attorney. Facilitates assignments for special populations. Consults with Disability Support Services on assignments for students with accommodations.
  • Develops, directs, and revises the withdrawal from housing process, the room change process, and the residential exemption process. Ensures students meet on-campus eligibility requirements and comply with the Residential Living Requirement.

Meal Plan Operations

  • Develops, directs, and revises the meal plan selection and change processes for residential students, commuters, and faculty/staff.  Manages quarterly promotions to increase participation. Coordinates meals for students arriving early in the fall. . Makes recommendations for the design of the meal plan program.
  • Assists in negotiating the food service contract. Administers the contract as it relates to meal plan operations. Bills third-party vendor weekly for the provision of meal services.

Technology 

  • Designs and directs the content and functionality of application processes and forms in the student-facing StarRez portal. Manages the configuration of tables and parameters in the StarRez (housing), CBORD (meal), and Banner (student information system) databases for proper functioning. Ensures data integrity across all systems. Oversees system-related processes needed for the continued operation of the program, including the quarterly rollover of housing and meal plan assignments.
  • Builds, enhances, and maintains queries and reports. Uses third-party tools, as needed (including MS Excel, Argos, and SharePoint). Analyzes and solve technical issues. Creates and maintain detailed documentation for the unit's business processes. Continues to develop the use of software programs to streamline operations and build the capacity of the department.

Financial 

  • Oversees the billing processes that generate $16M in housing and meal plan revenue annually. Meets guidelines and deadlines set by Student Financial Services. Establishes and maintain controls to ensure the accuracy of housing and meal plan charges and refunds. Oversees the collection and release of housing deposits. Provides financial analysis and detailed projections for the three phases of the University's annual budgeting process.  Analyzes budget variances and investigate as needed. Manages a $200K operating budget.

Marketing & Communication 

  • Develops, evaluates, and revises all housing and meal plan marketing materials in conjunction with University Communications. Ensure accurate content and collaborate in the design of the Housing and Residence Life website. Oversees departmental communication to students regarding housing and meal plan processes, deadlines, and promotions. Interacts with students and families and constructively resolve issues and concerns. Presents at New Student Preview and coordinates departmental representation at New Faculty Orientation, the Faculty/Staff Benefits Fair, and the Student Services Fair.

Research & Statistics 

  • Researches issues through data analysis. Generates housing and meal plan projections. Uses data to evaluate options, formulate recommendations, and make decisions. Creates reports, compiles statistics, and prepares summary information for departmental and University planning.

Collaboration & Development 

  • Develops and sustains partnerships with Academic Affairs (including Student Academic Services and Institutional Research), Student Life (including Residence Life and Disability Support Services), Enrollment Management (including Admissions and University Communications), Student Financial Services, Dining Services, and Computer and Information Systems. Participates in committees, task forces, and work groups, as required. Meets with supervisor weekly. Participates in departmental activities, campus-wide events, and professional development activities, as required. Serves as designate in the University Services Director's absence.

Job Requirements

Requirements:

  • Bachelor's degree or commensurate experience.
  • Two years professional-level administrative experience. 
  • Five years progressively responsible experience in university housing and meal plan services and demonstrated leadership of staff is preferred.
  • Strong skills in organization, communication, and computer applications. Demonstrated customer service and problem-solving experience. Flexibility and willingness to work limited overtime during peak periods.
  • Proficient with Microsoft Office Suite, including Outlook, Word, Excel and SharePoint. Exposure to university housing and meal plan software or similar program.
  • Experience with StarRez, CBORD (Odyssey), and Banner, is a plus. 

Application Information

Please submit a cover letter and resume along with the online application.

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