Director of Student Services (Los Angeles)

American Academy of Dramatic Arts-Los Angeles  |  Los Angeles, CA

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Job Overview

Posted one week ago Full-Time

Job Details

Position Title:

Director of Student Services (Los Angeles)

Job Type: Adult/Commuter/Off-Campus Student Services First Year/Orientation/Transition/Retention Programs Housing/Residence Life International Student Services Management Student Affairs Administration Student Conduct
Location: Los Angeles, CA
Positions Available: 1
Institution Type: Private not-for-profit, 2-year
Institution Size: < 500 Students
Employer ID: 24625

Stated Non-Discrimination Policy

Gender Expression / Identity Sexual Orientation

Benefits

Additional Compensation:
Compensation: This is a full-time, live-in, on-call, exempt position, with a competitive salary and benefits including health, dental, life insurance, 401K plan, and vacation time; Lightly furnished on-campus apartment; Utilities, Wi-Fi, and TV included; Free laundry machines available on-site; Free on-campus parking space.
Housing for Position:
Live-in/on
RESUME COLLECTION ONLY

This employer is collecting resumes only and will NOT conduct interviews at the TPE Onsite event.
Benefits
Additional Compensation:
Compensation: This is a full-time, live-in, on-call, exempt position, with a competitive salary and benefits including health, dental, life insurance, 401K plan, and vacation time; Lightly furnished on-campus apartment; Utilities, Wi-Fi, and TV included; Free laundry machines available on-site; Free on-campus parking space.
Housing for Position:
Live-in/on
Qualifications
Education:
Doctorate/J.D. Preferred, Masters Required
Major Preference:
Educational Administration, Higher Education, Student Affairs
Experience:
8-10 Years

Qualifications
Education:
Doctorate/J.D. Preferred, Masters Required
Major Preference:
Educational Administration, Higher Education, Student Affairs
Experience:
8-10 Years

Position Description

Start Date: Immediately
Location: Los Angeles Campus

About us:
Founded in 1884, The American Academy of Dramatic Arts is the first conservatory for actors in the English-speaking world.  Since then, its purpose has remained constant: to provide students with the tools needed to make acting their profession.  The Academy is an accredited, degree-granting institution with campuses in Los Angeles and New York.  With an unmatched history and rich legacy, the Academy honors its past while continually striving to maintain its place at the forefront of training and creativity.  To learn more about us, please visit our website at: www.aada.edu.

Position Overview:
The Los Angeles campus is seeking a full-time Director of Student Services.  Director of Student Services promotes the principals of engagement, leadership, and social development of students.  This position is responsible for creating a culture of care for students, their families, faculty, and staff by providing exemplary programs and services designed to support students' academic and personal success. The incumbent should have a positive attitude, an active, energetic mind; and a leadership style characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness.  This is a high impact, high student-contact position centered on customer service, community building, educational programming, counseling and advising, directing student conduct, budget development and oversight; as well as crisis intervention and emergency response.  Under the direct supervision of the Senior Director of Operations (Los Angeles) and with guidance from the Director of Student Services (New York), this role provides oversight and is responsible for formulating and administering policies and procedures for both Student Services (Reception Desk, Library Services, Counseling Services, Student Council, Orientation, etc.) and Housing and Residence Life programs and services.  This position is a live-in, on-call, full-time position.  Evening, weekend, and holiday responsibilities required.  See “General Position Responsibilities” below.

General Position Responsibilities:

Leadership/Supervision

  • Provides leadership and vision to the Student Services division to develop an active, high-quality, vibrant student life program which promotes collaboration, student engagement, and student success.
  • Supervise all student services departments, including Reception Desk, Library, Counseling, Housing and Residence Life, Student Council, Campus Student Worker Processes, etc.
  • Participate in weekly staff meetings with Residence Director (RD) and Resident Assistants (RAs).
  • Participate in individual one-on-one meetings with RD and RAs every two weeks.
  • Provide ongoing training, recognition, and staff development opportunities.
  • Schedule RA staff for building coverage; including breaks, closings, and graduation.
  • Hold staff members accountable for actions by routinely evaluating job performance.
  • Participate in RD and RA selection and training processes.
  • Keep supervisor informed of all situations.

Administration

  • Manage all aspects of the student housing program – including the physical plant, programmatic, and student service elements.
  • Manage housing occupancy plans (full-time and summer).
  • Manage all check-in and check-out processes (full-time and summer).
  • In conjunction with other key administrators review department’s budgets and spending.
  • Prepare survey and reporting data to key administrators.
  • Participate in on-call responsibilities on a rotating basis with RD.
  • Respond to emergencies in a timely manner and be present on behalf of The Academy.
  • Hold regularly scheduled office hours. 
  • Complete paperwork in a timely manner.
  • Check voicemail, e-mail, and office mailbox regularly.
  • Attend all departmental trainings.

Community Development

  • Develop a vibrant, cohesive, active community through various outlets including campus-wide programming.
  • Manage all Los Angeles Student Services social media channels (Facebook, Twitter, Snapchat, etc.)
  • Direct, support, and participate in RD and RA programming efforts.
  • Work with staff to assess student needs and develop programming goals to meet identified needs.
  • Be visible, accessible, and available by spending informal time with residents in residence and being available nights, weekends, and holidays.
  • Organize and implement the Orientation and Registration process.
  • Advise, mentor and provide guidance for Student Council

Policy Development and Enforcement

  • Act as Deputy Title IX Coordinator and/or Investigator.
  • Act as ADA/504 Coordinator, working with Academic Advisor.
  • Uphold and enforce The Academy policies; including any violations.
  • Clearly communicate policy to staff and students.
  • Assist RD and RAs with confrontation of students violating policies.

Building Management

  • Develop strategies to assess, improve, and maintain student satisfaction (in and out of housing).
  • Participate in monitoring the condition of facilities.
  • Maintain relationships with housekeeping and facilities staff to ensure building is well kept.
  • Tour residence hall(s) on a regular basis to identify maintenance issues.
  • Initiate work orders for repairs.
  • Inspect the building during inspections, hall openings and closings and throughout year.

Job Requirements

Expectations

  • Other duties as assigned.
  • Provide general guidance and mentorship to students.
  • Embrace staff unity and a sense of teamwork.
  • Maintain 24-hour/365 day on-call duty rotation with Residence Director, which may require crisis management.  This includes nights, weekends, and holidays.
  • Communicate openly and honestly.
  • Demonstrate privacy and confidentiality.
  • Follow up on issues in a timely manner.
  • Be on time & prepared.

Experience/Education

  • Master's degree required.
  • 5+ years of progressive professional residential experience in collegiate setting.
  • 5+ years of on-call professional crisis management experience.
  • 5+ years in supervising professional and student staff.
  • Experience with Title IX issues, investigations, training, and compliance.
  • Ability to work evenings and/or weekends required.
  • Ability to integrate student development theories and practice into work.
  • Proficiency in computer skills including MS Office Suite, databases, and e-mail.

Required Skills

  • Effective and precise written and oral communication skills.
  • Superior organizational and problem resolution skills.
  • Strong computer and analytical skills.
  • Meticulous attention to detail and ability to manage competing projects and priorities in a fast-paced environment.
  • Ability to easily connect with people and constructively discuss various problems and issues.
  • Energetic, innovative, creative leader with a proven commitment to excellence.
  • Ability to understand student development issues in post-secondary education.

Application Information

All qualified candidates should email cover letter, resume, and at least three professional references to: James Wojtkiewicz, Director of Student Services at StudentServices@aada.edu. Documents should be in Microsoft Word or PDF formats only. Position Open until Filled. The Academy is proud to be an equal opportunity employer and does not discriminate based on race, religion, color, sex, age, national origin or ancestry, sexual orientation, gender identity and expression, disability, or status as a veteran.

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