Director, Student Accessibility Services, CSAS

Roger Williams University  |  Bristol, RI

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Job Overview

Posted 2 weeks ago Full-Time

Job Details

Position Title:

Director, Student Accessibility Services, CSAS

Job Type: Disability Services
Location: Bristol, RI
Positions Available: 1
Institution Type: Private not-for-profit, 4-year
Institution Size: < 5,000 Students
Employer ID: 1438
Application Deadline: 05/04/2019


Housing for Position:
None provided
Housing for Position:
None provided
Bachelors Preferred,
Major Preference:
No Preference

Bachelors Preferred,
Major Preference:
No Preference

Position Description

Company Description:

Roger Williams University, located on the coast of Bristol, RI, is a forward-thinking private university with 45 undergraduate majors and more than a dozen graduate programs spanning the liberal arts and the professions, where students become community-minded citizens through project-based, experiential learning. With small classes, direct access to faculty and boundless opportunities for real-world projects, RWU students develop the ability to think critically while simultaneously building the practical skills that today's employers demand. In addition to its 4,000 undergraduates and 300 graduate students, RWU is home to a thriving University College based in Providence as well as Rhode Island's only law school.

Roger Williams University is committed to creating and supporting an intellectual community devoted to teaching and learning and providing the opportunity for personal and intellectual growth for students, faculty and staff. The University credits much of its growth and success to the hard work and dedication of its employees.


Job Description:


The Director, Student Accessibility Services (SAS) serves as a member of the Center for Student Academic Success (CSAS) leadership team, working with team members and various campus constituents to promote academic success and student learning. The Director will lead initiatives sponsored by CSAS and SAS and represent the both units on University Committees including searches, retention initiatives, and other cross-functional committees in order to meet the needs, goals, and objectives of the Division, Department, and University. The incumbent has primary responsibility for the SAS department and the development of services, policies and procedures for students with disabilities. They are also responsible for compliance with Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990.

Manage and Oversight of Operations

  • Direct all Student Accessibility Support (SAS) services to ensure access for and the delivery of appropriate services for population of students with various types of disabilities, including learning, physical, medical and psychiatric disabilities as well as temporary disabilities (such as concussions and injuries). Work with undergraduate and graduate student populations.
  • Lead the SAS team to identify and implement short and long-range goals and objectives for the department in coordination with those identified for the Center for Student Academic Success. Delegate, provide direction and supervise staff in specific tasks and projects in support of meeting these goals/objectives.
  • Interpret and apply disability law in a higher education environment to ensure that the SAS department is in compliance with laws and regulations, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990 (ADA). Make independent decisions related to department and University-wide compliance to these laws. Consult with the Office of General Counsel on sensitive cases to limit legal liability and litigation. Work with Facilities Management and Capital Projects in creating a physical accessibility plan for the campus that allows for easy access to buildings, pathways and activity spaces. Co-chair a campus ADA Committee.
  • Write and manage SAS policies/procedures statements to ensure they reflect the current needs of the SAS student body. Review policies regularly and work with other departments to ensure access. Keep current on best practices in the field, implementing improvements to policies and procedures that promote student success and the ease of accessing support.
  • Ensure the confidentiality and security of SAS documents including: student files, disability-related documentation, session notes, and exams administered by the SAS. Archive correspondence and keep detailed and accurate notes related to the provision of services.
  • Work with faculty and department chairs to determine delivery method of reasonable accommodations in complex situations.
  • Provide expertise related to working with students with disabilities and provide consultation to academic deans, faculty and others across campus regarding the ADA requirements and mandates. Provide on-going training to members of the University community on philosophy and responsibilities of working with this population of students. Demonstrate sensitivity and professionalism in these situations.
  • Manage classroom re-assignments with the Registrar's Office to meet the needs of students with physical disabilities or temporary disabilities.
  • Manage department budget lines and allocate resources to serve in the best interest of students with disabilities. Work with supervisor on recommendations for annual budget requests and allocations.
  • Supervise SAS staff to ensure proper delivery of services, response to issues and referrals for additional support. Train office staff in addressing emergency or high-risk situations. Provide corrective guidance and re-training as needed. Work with staff to set priorities and accomplish tasks and projects in a timely manner. Train and oversee the supervision of student office assistants.
  • Assess services and departmental functions on a regular basis. Create reports to document services provided as well as department initiatives (examples include annual reports, Board of Trustee updates, etc.)

Direct Outreach Efforts and Activities

  • Work with Enrollment Management on prospective student and family/ outreach ensuring students are informed of SAS services. Participate in enrollment events such as Open Houses, Accepted Student Days and other recruitment events.
  • Serve as a strong voice and advocate for the values of diversity and inclusion as they relate to disability. Participate in the diversity and inclusion efforts on campus by advocating for the needs of students with disabilities as they relate to access and equity and make recommendations for addressing these needs.
  • Prepare documentation for the provision of academic accommodations as well as other forms of verification/notification required for meeting students' needs. Create materials that educate the campus community and invite consultation with SAS.
  • Act as primary liaison between Counseling Center and Student Accessibility Services to further support the well-being of students with disabilities. Work closely with the Department of Residence Life and Housing to ensure housing accommodations and ADA requirements are met.
  • Work with the New Student & Family Orientation program to develop and coordinate materials and sessions for summer orientation. Coordinate pre-matriculation SAS information session for new students. Provide pre-matriculation consults for students and families.
  • Administer on-going training for a wide variety of campus constituents including faculty and staff. Provide specialized training by request for faculty and student groups. Share expertise in working with students with disabilities, student learning theory and access issues with campus community.
  • Continue to assess the current model for service delivery and identify opportunity areas. Make recommendations for necessary changes to adapt to the increasing needs of this specialized population.

Advising, Coaching and Management of Student Services

  • Direct all facets of providing reasonable accommodations for students with documented disabilities such as note taking assistance, priority registration, accessible housing and parking requests, extended time for test-taking, alternate text requests and requests for service or emotional support animals. Consult with and supervise staff determining reasonable accommodations.
  • Meet individually with students, providing individualized coaching and advising to assist them with identifying their areas of challenge, strategy development, and academic goals. Manage a case- load of students. Meet directly with SAS students to address the accommodation process, learning strategies, study techniques, and time management, as well as career options, major choices, and personal issues relating to students' academic success.
  • Interpret complex evaluations and disability documentation to determine eligibility, needs for services, associated accommodations and/or auxiliary aids to ensure equal access. Consult with health care providers, psychologists, physicians and educational personnel to understand documentation and needs.
  • Work with an assigned group of students with disabilities who are participating in the ASEP Program. Make recommendations based on their needs to the ASEP coordinator. Advocate for the specialized needs of students with disabilities who are struggling academically.
  • Identify and supervise outside vendors providing services for students with disabilities. Oversee all administrative tasks related to relationships with these vendors, including vetting, reviewing and authorizing contracts and/or service agreements, negotiating contracts, and evaluating quality of services.
  • Create a viable student mentoring program to support students with disabilities.

Additional Functions

  • Provide coverage at University events as required including working some nights and weekends.
  • Respect and maintain confidentiality, parameters of operation, professional protocols, and individual privacy.
  • Perform other duties as assigned by supervisor or supervisor's designee.


Bachelor's degree in Special Education, Rehabilitation Counseling, Social Sciences, or a related field.

Minimum five year's of directly related professional experience in a higher education setting.

Five to seven year's supervisory experience.

Experience with and in-depth knowledge of disability support services in the higher education environment, including all applicable federal mandates.

Intermediate computer software skills including Microsoft Office Suite and database software.

Ability to function independently, maintain high level of productivity, provide attention to detail, prioritize, and schedule/organize multiple projects.

Excellent organizational, problem solving, conflict management and time management skills.

Ability to multi-task in a fast-paced environment.

Ability to interact and communicate effectively (both orally and in written context) with a variety of audiences. Excellent presentation skills.

Experience with budget management.

Available to work nights and weekends.

Preferred Qualifications

Master's Degree in Special Education, Rehabilitation Counseling, Social Sciences, Higher Education Administration or a related field.

Five to seven years' experience with disability support service provision at the post-secondary level.

At the University's discretion, the education and experience prerequisites may be excepted where the candidate can demonstrate, to the satisfaction of the University, an equivalent combination of education and experience specifically preparing the candidate for success in the position.


Additional Information:


As an institution committed to strengthening society through engaged teaching and learning as well as building the university that the world needs now, Roger Williams University values inclusion, seeks to reflect the diversity of the region and create access to higher education and career success.

The University seeks candidates who, through their work and life experiences, service to the community, and teaching or research, can contribute to our diversity, inclusivity, and equity goals.

Roger Williams University is an affirmative action/equal opportunity employer and committed to a diverse workforce. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other basis protected by applicable state and federal law.

For information on our Non-discrimination and Title IX policy, visit:

Salaries for new hires at Roger Williams University usually fall between the minimum and midpoint of the salary range.

Minimum 25th Midpoint 75th Maximum

$56,899 $62,944 $68,987 $75,032 $81,076


Application Instructions:


Please attach a resume, cover letter, and list of three (3) professional references. In your cover letter/letter of interest, in addition to listing how your qualifications meet the requirements of the position, please include information about how you would be able to contribute to RWU's diversity, inclusivity, and equity goals.


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