Housing Coordinator

University of Michigan-Flint  |  Flint, MI

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Job Overview

Posted one week ago Full-Time

Job Details

Position Title:

Housing Coordinator

Job Type: Housing/Residence Life
Location: Flint, MI
Positions Available: 1
Institution Type: Public, 4-year
Institution Size: < 8,000 Students
Employer ID: 24159
Application Deadline: 12/15/2018

Benefits

Salary Range:
$34,600 - $42,000
Housing for Position:
Live-in/on
Benefits
Salary Range:
$34,600 - $42,000
Housing for Position:
Live-in/on
Qualifications
Education:
Masters Required
Major Preference:
No Preference
Experience:
2-4 Years

Qualifications
Education:
Masters Required
Major Preference:
No Preference
Experience:
2-4 Years

Position Description

Housing & Guest Services Operations

  • Manages the day-to-day occupancy management process within the housing community compromised of approximately 700 student beds including applications, contracts, assignments, room changes and annual opening and closing. This includes fall/winter and spring/summer processes.
  • Develops and maintains all system administrator functions of Residential Management System (RMS). Creates and maintains data within RMS. Provides reports and queries for individuals, departments and outside entities.
  • Trains users and functional teams in the RMS system.
  • Maintains accurate student housing files and records through database systems and non-electronic systems. Work within multiple semesters and multiple systems for accurate housing assignments and records for various student categories. 
  • Reviews all requests for room changes and processes requests including meeting with students as necessary.
  • Reviews all contract terminations and coordinates contract termination process.
  • Assists with the coordination of all occupancy usage and reporting, including identifying trends, projections and forecasting for future housing needs.
  • Corresponds with incoming and current students regarding occupancy status and housing deadlines.
  • Coordinates wait-lists for incoming and returning students 
  • Performs work of a confidential nature including grade audits.
  • Works with department and campus partners to coordinate ADA assignments for students with special accommodation needs.
  • Works with other campus partners (Financial Aid, Student Accounts, Dining Services, etc.) to implement Housing processes as they pertain to other departments on campus. 
  • Assists with conferences and guest services, summer camps, visits, and tours.
  • Assists with facilities management to ensure daily operations run efficiently including custodial, maintenance, grounds, laundry, and vending.
  • Assists with the development and implementation of Living-Learning Communities.
  • Develops, and revises manuals and publications which support policies and procedures within the residence halls.
  • Assists with all aspects of facilities management for both residence halls.

Desk Operations

  • Manages the 24/7 desk operation in both residence halls including mail management, key safety, guest check-in, and door and building security systems. This includes implementation and management of related technologies that assist with desk operations.
  • Selects, trains, supervises and evaluates approximately 25 front desk assistants. 
  • Oversees desk schedule and payroll processing
  • Ensures desk operations are compliant with related university and department policies and procedures. 
  • Develops, and revises manuals and which support policies and procedures with desk operations. 

Marketing and Recruitment

  • Assist in the creation, promotion, implementation and measurement of marketing communication programs for assigned products or brands consistent with overall organizational strategic goals.
  • Edits and proofreads all correspondence, reports and materials for publication.
  • Implement and maintain Housing website and social media accounts.
  • Grows and develops marketing strategies to promote housing accommodations to varying student populations (international, transfer, graduate, etc).
  • Implement new technologies as available.
  • Assists with marketing for the department of Housing and Residential Life including print, Web site design updates, and utilizing social media.
  • Represents Housing & Residential Life in all Admissions (Undergraduate & Graduate) and Orientation related events.
  • Manages residential tour space and coordinate daily tours.

Administrative

  • Provides 24 hour on-call first response coverage on a rotating basis.  
  • Work evenings and weekends as needed.
  • Serves as a member of the Housing & Residential Life Leadership Team.
  • Serves as a mandatory reporter (Clery Act) and responsible employee (Title IX) and immediately reports related incidents according to federal mandates and university policies. 
  • Participates in activities and programs within the department, division, and university as needed. 

Other duties and responsibilities as assigned.


Job Requirements

Required Qualifications

  • Master’s degree or equivalent combination of education and experience.
  • 1-3 years of experience working in residential life/housing or related experience.
  • Demonstrated attention to detail.
  • Proven experience to handle multiple tasks, set priorities, and work to meet deadlines.
  • Ability to manage a diverse workload in a timely and professional manner.
  • Demonstrated strong communication skills.

Desired Qualifications

  • Experience using residential management software applications and student accounts mainframes.
  • Considerable proficiency using MS software.
  • Knowledge of University of Michigan practices, rules, and procedures.
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