Program Assistant, Center for First-generation Student Success

NASPA  |  Washington, DC

Login to Apply

Job Overview

Posted one week ago Full-Time

Job Details

Position Title:

Program Assistant, Center for First-generation Student Success

Job Type: Administrative First Year/Orientation/Transition/Retention Programs Other Student Affairs Administration
Location: Washington, DC
Positions Available: 1
Institution Type: Non-Profit Company,
Institution Size:
Employer ID: 32079
Application Deadline: 01/13/2020

Stated Non-Discrimination Policy

Gender Expression / Identity Sexual Orientation

Benefits

Additional Compensation:
NASPA is the leading association for the advancement, health, and sustainability of the student affairs profession. We serve a full range of professionals who provide programs, experiences, and services that cultivate student learning and success in concert with the mission of our colleges and universities. Established in 1918 and founded in 1919, NASPA comprises more than 16,000 members in all 50 states, 29 countries, and 8 U.S. Territories. Through high-quality professional development, strong policy advocacy, and substantive research to inform practice, NASPA meets the diverse needs and invests in realizing the potential of all its members under the guiding principles of integrity, innovation, inclusion, and inquiry. NASPA is an equal opportunity employer. NASPA does not discriminate on the basis of race, color, national origin, religion, sex, age, gender identity, gender expression, affectional or sexual orientation, or disability in any of its policies, programs, and services.
Housing for Position:
None provided
Benefits
Additional Compensation:
NASPA is the leading association for the advancement, health, and sustainability of the student affairs profession. We serve a full range of professionals who provide programs, experiences, and services that cultivate student learning and success in concert with the mission of our colleges and universities. Established in 1918 and founded in 1919, NASPA comprises more than 16,000 members in all 50 states, 29 countries, and 8 U.S. Territories. Through high-quality professional development, strong policy advocacy, and substantive research to inform practice, NASPA meets the diverse needs and invests in realizing the potential of all its members under the guiding principles of integrity, innovation, inclusion, and inquiry. NASPA is an equal opportunity employer. NASPA does not discriminate on the basis of race, color, national origin, religion, sex, age, gender identity, gender expression, affectional or sexual orientation, or disability in any of its policies, programs, and services.
Housing for Position:
None provided
Qualifications
Education:
Bachelors Required
Major Preference:
No Preference
Experience:

Qualifications
Education:
Bachelors Required
Major Preference:
No Preference
Experience:

Position Description

The program assistant will provide programmatic and administrative support to the daily operations, professional development offerings, and online presence of the Center for First-generation Student SuccessⓇ. The program assistant will engage with direct Center staff as well as a broad set of NASPA colleagues in a fast-paced environment to offer evidence-based guidance and solutions to higher education institutions seeking to advance the success of first-generation students. The program assistant will support key Center programmatic offerings, identify content for the Center’s online scholarly literature and media archives, develop new website content and event pages, provide social media strategy and management, and engage in the development of general marketing and communication needs. The program assistant will assist with front line of customer service for the Center through oversight of the official email accounts, responding to inquiries regarding products and services, and managing emerging program contacts.
 
The program assistant will support:
 
  • First Forward: a national recognition program acknowledging higher education institutions for their commitment to first-generation student success.
    • Manage annual recruitment and application intake; 
    • Organize and execute timely email communication and marketing needs;
    • Support the execution of virtual informational and follow-up meetings;
    • Update website; create social content to elevate messaging across Center social platforms; 
    • Design and update visual graphics and supporting content; and
    • Collect and track institution program requirements.
       
  • First-Generation College Celebration: a national celebration of the first-generation college student and graduate identity and accomplishments, typically celebrated on November 8.
    • Support the year-round plan and execution to grow national engagement for the First-Generation College Celebration;
    • Assist with the application, selection, and fiscal management of the First-Generation College Celebration Grant Opportunity;
    • Update the First-Generation College Celebration website, manage institution highlights, and create original social content promoting across Center social platforms; and
    • Design and update visual graphics and supporting content.
       
  • First ScholarsⓇ: the Center’s signature approach for scaling first-generation success 
    • Support Center staff with general administrative and programming tasks including: 
    • Schedule meetings, create agendas, and provide meeting minutes;
    • Develop marketing materials and collateral; 
    • Contribute to website development and management of product sales and troubleshooting; 
    • Contract execution, invoice payment, and general accounting tasks; 
    • Travel planning for site visits and speaking engagements; and 
    • Plan meeting logistics for First ScholarsⓇ Network events. 
       
  • Center Online Learning: virtual events (live and recorded) covering strategies, evidence-based practices, and approaches to advance the success of first-generation students.
    • Review literature and research topics to propose as future offerings;
    • Collect necessary information to support creating the accompanying websites, registration page, and virtual hosting platform;
    • Correspond with practitioners, schedule necessary meetings and calendar placeholders, as well as collect presentation materials and supplemental documents;
    • Support social promotion, messaging to increase awareness and registration, and setup paid campaign ads;
    • Design and update visual graphics and supporting content; and
    • Provide outstanding customer service to those participating in events.
       
  • Administrative Support:
    • Assist in the execution of conferences, workshops, events, live briefings, and other services, both NASPA and external Center engagements:
    • Support conference logistics; review of programs, selection, and scheduling; travel; packing and shipment of supplies, and expense reconciliation.
    • Create and schedule social content as well as design visual content.
    • Design and edit program materials (i.e. invitations, images, templates, lists, announcements, slide decks).
    • Assist with Center inventory and manage the shipment of supplies to internal and external events;
    • Liaise with NASPA staff for promotion, production, and printing needs;
    • Support Center social strategy and website management:
    • Investigate web-based resources for emerging media and scholarly literature to populate the Center’s online archives;
    • Support the development of original Center website content to include blogs, interviews, and profiles and to provide review and formatting;
    • Advance the Center social media strategy with the goal of increasing followership, traffic to Center website, and engagement opportunities with the Center;
    • Create Center related visuals to accompany social content;
    • Grow and schedule weekly content for the Center’s social media accounts, as well as review daily content and identify engagement opportunities.
    • Support execution of Center newsletter and audience growth;  
    • Provide excellent internal and external customer service and support.
    • Participate in departmental, divisions, and organizational strategic planning, meetings, and projects, as well as responsibilities required of all NASPA staff. 

Job Requirements

  • Qualifications:
    • Bachelor’s Degree Required.
    • Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook, and Google Drive.
    • Ability to work effectively via videoconference and remote communication channels.
    • Demonstrate effective writing, communication, and project management skills.
    • Strong organizational skills, with the ability to establish priorities, manage multiple demands and projects, and meet deadlines.
    • Ability to take initiative, use sound judgment, resolve problems diplomatically and discreetly, and work effectively, independently, and cooperatively with all levels of staff and constituents.
    • Exceptional interpersonal skills with the ability to build relationships inside and outside the organization with stakeholders, customers, and colleagues.
    • Flexible, with the ability to multi-task and frequently adjust to changing priorities and timelines in a fast-paced working environment. Ability to work under tight deadlines with short turnarounds.
    • Demonstrated ability to think strategically, listen carefully, communicate and advocate effectively in a complex matrix organization.
  • Preferred Qualifications:
    • Experience in higher education settings and a general understanding of first-generation student experiences.
    • Experience with Content Management System (CMS), desired experience with Far Cry, and website development and proficiency in managing social media platforms and executing strategy.
    • Experience with graphic design for web, video, and audio editing skills, as well as experience with Adobe Photoshop, Illustrator, and InDesign.
    • Ability to learn new technology systems (Nimble, Qualtrics, Learning Management System, etc.)

 

Office Location/Working Conditions/Physical Requirements
This position is located in the NASPA Washington, D.C. Office (111 K Street, NE, behind Union Station) with the option for occasional work from a remote location.
 
This position is primarily office-based with primary work on a computer, including phone, email, and video conferencing. This position will be required to support the packing of program materials for shipment, including moving potentially heavy boxes, and to assist in set up of meeting spaces. Occasional overnight travel to NASPA events is expected during which the position may be expected to complete set-up and stand for longer periods of time than usual, traveling by air and ground transportation.

Application Information

To Apply: Interested candidates should submit the following for consideration: a letter of interest including salary requirement; resume/vitae; three references; and a sample of recent writing relevant to this position or a product or presentation that demonstrates creativity, critical thinking, and communication skills. A complete set of materials should be emailed to Deana Waintraub Stafford, assistant director, Center for First-generation Student SuccessⓇ, at first-gencenter@naspa.org. Materials received by Wednesday, December 4, 2019 will receive priority consideration but review will continue until the position is filled. No calls, please.

Log in to Apply
View all jobs for NASPA View All Jobs

Recommended Reading

Expand your career path by adding knowledge each step of the way.