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Residence Hall Coordinator for Apartments & Conference Services
|Job Type:||Housing/Residence Life|
|Institution Type:||Public, 4-year|
|Institution Size:||< 8,000 Students|
The Residence Hall Coordinator – Apartment & Conference Services will manage UNK’s University Village Flats apartment complex. This live-on position will coordinate occupancy, report custodial and facilities concerns, and educate students regarding apartment policies and issues. Conducts disciplinary meetings and/or makes referrals to create a supportive academic environment. Establishes relationships with custodial and maintenance staff; serves on departmental and University committees that support the academic mission of the University; initiates and implements apartment procedures, maintains all records and represents the Office of Residence Life to parents, guests, and members of the University community. Participate in Residence Life Administrator On Call rotation and report to emergencies as needed.
The position will assist with the promotion, scheduling, marketing and managing of the department’s conference services program and apartment occupancy. Collaborate with campus offices to process necessary functions and offer solutions in partnership with various University departments and offices.
Administration/Building Operations: Manage occupancy through assignments, billing, and ongoing communication with residents on issues and concerns. Coordinate the apartment complex facility needs through work requests, liaising with custodial staff, and conducting daily health and safety inspections. Work with desk assistants to ensure professional front desk services maintained. Timely and accurate completion of paperwork. Serve on departmental and university wide committees. Maintain department database, daily.
Communication: Provide timely, accurate and candid information on critical issues to colleagues, superiors, and subordinates to support a seamless academic environment for students. Present information or data in an efficient and understandable format. Establish working relationship with University partners and personnel.
Education: Serve as resource and referral agent to other campus offices or community agencies. Inform students of all University and Residence Life policies. Educate students on policy, accountability, and critical thinking. Adjudicate cases of alleged student misconduct and ensure due process. Assist students in accepting responsibility and adjusting behavior accordingly. Facilitate and mediate roommate conflict resolution in a developmental manner.
Conferences: Assist the Assistant Director of Operations with the responsibility for the oversight, planning, and implementation of all conferences and special events. Provide ongoing communication to Assistant Director and campus partners on housing needs. Reserve rooms and building/campus spaces, research guest questions, and negotiate for internal/external constituency interests to promote the conference services program. Liaise with campus offices and departments to coordinate logistics in support of guest schedules. Develop and conduct assessments and surveys to measure guest satisfaction.
Marketing: Research and suggest content to support departmental marketing efforts related to University apartments and conferences. Develop strategies to retain current residents and conference clients, while pursuing new recruitment avenues. Actively post social media content. Create marketing materials and develop presentations.
Supervision: Engage students in learning leadership qualities that will serve them as they move toward graduation. Primary responsibility for educating, selecting, training and supervising Conference Assistants as well as assisting with RAs and DAs. Conduct formal and informal evaluations for the purpose of encouraging learning of strengths and areas of growth for student employees. Foster an environment based on integrity and high ethical standards and provide appropriate resource and support to eliminate student workers obstacles and meet/exceed goals. Foster professional and personal development among team to develop team spirit and rapport.
Emergency Preparedness: Educate staff with thorough understanding of emergency procedures and practical implications. Provide for daily staff coverage. Assist all university and community agencies in the event of an emergency. Share on call duty rotation for halls.
Bachelor’s Degree, One year supervision of live-in Resident Assistant and experience as a graduate live-in staff member. Demonstrated experience in customer service. Strong oral and written communication skills. Thorough understanding and familiarity with Microsoft Windows 10 and Office Suite products.
Master’s Degree in Student Affairs, College Student Personnel Administration, or Related Field. Two or more years of supervision of student staff, on call duty rotation experience, budgeting experience, front line customer service experience. Experience with logistics, contracting, hospitality, and college/university apartment living. Experience using the StarRez Housing Management System.
Application available online
Because your future is worth the investment!
The Placement Exchange is pleased to announce a funding award to help first-time candidates attend the TPE Onsite Spring 2019 event in Los Angeles! The funding award will create an opportunity for candidates, who otherwise experience financial hardship by attending TPE, to receive some financial assistanceto help defray expenses associated with participating in the event.
As a registered TPE Onsite candidate, The Placement Exchange invites you to participate in an pre-TPE event session for additional preparation, early onsite access, and advice on the TPE experience.
As the recruitment season comes to an end and that new job is about to begin, it’s time to think about what “success” will look like for your new position.
Your resume is your first impression and a narrative of your education and work experience. However, choosing the right format for your resume that highlights your achievement can be a daunting experience.
TPE Executive-in-Residence Post: When constructing a search process to recruit and identify new team members it is important to us that our aspirations are the lens through which potential candidates view the position, division, and university.