Working Title: Residence Hall Coordinator (RHC)
Classification Title: Student Services Professional II
Under general supervision of the Student Services Professional IV, the Student Services Professional II performs moderately complex professional student service work. Assignments typically require the application of both knowledge and judgment in using the principles, techniques, standards, guides and professional skills characteristic of a particular student service program or activity. This generally requires: planning; both interviewing and counseling techniques; judgment to recommend solutions to problems and changes in program procedures; and/or acting as spokesperson within the area of expertise.
This role requires use of sound independent judgment while dealing with moderately complex student service problems. It demands the utilization of effective interpersonal skills with both individuals and groups, to be flexible and versatile, to use tact and sensitivity and to apply effective analytical skills in assisting with the preparation of documentation, mandatory reporting and program assessment.
The purpose of this work is to assist students in making successful progress toward their degree objectives; to provide learning experiences which supplement those in the classroom; and to assist and encourage students to utilize effectively the knowledge, skills and abilities learned during their university careers.
University Housing Services (UHS) is a non-general fund, self-support program with approximately 2,100 on-campus beds housing a mix of first-year through graduate school students with 7 residence halls and 1 dining center; 45 full- time employees, 56 paraprofessional staff, approximately 150 student staff. UHS includes a First-Year Experience Program and Residential Theme Floors and a full Summer Conference Program.
The Residence Hall Coordinator (RHC) is responsible for the development of a positive community atmosphere in the living environment conducive to student development and academic success.
The RHC is responsible for implementing and carrying out the University Housing Services conduct within assigned community. The RHC will work with the Sr. Associate Director for Residential Education on higher level conduct issues.
The RHC will generally serve as the first responder regarding safety, crisis, and emergency situations in the residential community. The incumbent will oversee the daily building administration, procedures, and operation of their hall. In addition, this position will serve in a variety of capacities working on projects, committees, and tasks.
The RHC has responsibility for direction and leadership of 1-2 residence halls including providing lead work direction to 6-14 Resident Advisors, 8-15 Desk Attendants, 1-4 graduate students, and 20-50 Student Safety Ambassadors/Student Delivery Staff. The incumbent is also responsible for advising Hall Council and performing academic advising. This is a 12-month live-in position renewable each year based on performance, departmental need and available funding.
FLSA: Exempt - This position is covered by health benefits, and is exempt, (not eligible for overtime compensation) according to the Fair Labor Standards Act.
Classification Salary Range: $4,304- $6,120 monthly
Work Hours: This is a full-time, live-in position, ending on or before June 30, 2022. Renewable annually. Typical work hours 8am-5pm. Hours and days may vary including evenings and weekends. (On-Call).
Offering various and diverse living and learning experiences, the University Housing Services Office is an integral part of the educational mission of Sacramento State. As such, the office strives to create a welcoming and stimulating environment that prompts students to participate in co-curricular activities which promote life and leadership skills, social responsibility, and academic success.
For more information, please visit: https://www.csus.edu/student-life/housing/
Knowledge and Abilities: Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior.
Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.
Possession of these knowledge and abilities typically is demonstrated through the Experience requirements below.
Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience.
Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
1. University student services experience (e.g. advising, admissions, community development, conduct, residential education, or student programming)
2. Experience working with students from various ethnic and socioeconomic backgrounds
Knowledge, Skills, Abilities
3. Ability to independently prioritize, plan and organize work in a fast-paced environment
4. Strong interpersonal skills and the ability to provide direct programs and/or services to a diverse student population
5. Excellent verbal and written communication skills and a demonstrated ability to communicate effectively in a diverse environment
6. Ability to compile, prepare, write, and review reports
7. Ability to prepare and give presentations
8. Proficiency using standard office software packages (e.g. Microsoft Office Suite)
9. Familiarity working with school-based record/data systems/software (example: PeopleSoft, StarRez)
10. Ability to understand, interpret and apply moderately complex rules, regulations and procedures
11. Ability to maintain confidentiality
12. Ability to train and provide lead work direction to others (i.e. student employees/student leaders)
Work Schedule Requirements
13. Ability to work a flexible schedule including evenings, weekends and holidays
14. Ability to live on-campus and participate in an on-call duty rotation
Conditions of Employment
- A background check must be satisfactorily completed post-conditional offer.
15. Master’s degree in Higher Education or related field
16. Experience working with students considered to be “at risk”
17. Experience in a college or university housing services program beyond the Resident Advisor level
18. Experience working with theme/learning communities or first year experience programs.
19. Experience with programming, crisis management, community development, conduct and/or administration
20. Knowledge of live-in requirements and the challenges that go with living on campus
21. Knowledge of and ability to respond to safety and emergency situations
Background Check Disclaimer:
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.
Selected candidate must furnish proof of eligibility to work in the U.S.
California Child Abuse and Neglect Reporting Act
The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in the California State University Executive Order 1083 as a condition of employment.
Equal Employment Opportunity
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.
It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/internal/your-hr/benefits/disability-parental-leave.html#reasonable-accommodations-interactive-process .
The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/compliance/hr-compliance/mandatory-dhr-training.html .
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery .
The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union.
Posting Number: AS0871P
Number of Vacancies: Up to 5
Priority Application Deadline: 04/21/2021
Special Instructions to Applicants: Candidates invited to virtual interview will be required to give a presentation that is open to the campus.