Residence Life Philosophy
University Student Housing at Texas Tech University is an innovative department committed to serving residents through customer service and the creation of environments that support the intellectual and emotional growth of our students. We collaborate with students, faculty and staff to foster a seamless learning experience that promotes Civility, Achievement, Engagement, Character and Independence to develop responsible, caring, and confident life-long learners and citizens.
The Residence Life Coordinator has primary responsibilities in supervision/advising, administration, on-call crisis response, and summer operations. The Residence Life Coordinator – In-Hall is responsible for building management which includes the management and direct oversight of a residential complex within University Student Housing. The Residence Life Coordinator is a member of the Residence Life Professional Staff and is supervised by an Assistant Director in Residence Life. Within University Student Housing, all positions are considered a part of the larger team. In the event of a vacancy, staff may be asked to fulfill a role or have other job duties added to their position to meet the needs of the students and the department. Every effort will be made to recruit and fill positions as quickly as possible to allow staff to return to the duties for which they originally were hired.
Essential Job Functions
- Supervise 1 Full-Time Senior Business Assistant, 1-2 Graduate Hall Coordinators, 6-23 Community Advisors and up to 12 Student Assistants
- Participate in the recruitment, selection training and development of professional and paraprofessional staff
- Complete formal and informal evaluations of assigned staff each academic semester
- Provide indirect supervision and advising to departmental staff, complex councils, and student organizations
- Manage implementation of the Residential Curriculum within assigned complex, including guidance of staff, oversight of proposals, evaluations, and funding
- Administer budget responsibilities for complex
- Monitor, maintain, and/or approve payroll
- Manage student of concern and incident reporting via Maxient system
- Support, provide guidance for, and implement the Disney Customer Service model (SERVE TECH & SERVE USH)
- Collaborate with internal and external stakeholders regarding Learning Communities, Programming, and other complex initiatives and needs
- Support departmental initiatives within Residence Life including but not limited to In-Hall, Academic Initiatives, Recruitment &Training, Social Justice Education, Student Intervention, Student Leadership, and Summer Conferences
- Serve on departmental committee(s) as assigned
- Utilize departmental databases and online systems for the management of University Student Housing and Residence Life operations
- During assigned on-call shifts, be accessible by the department provided cell phone 24-hours per day (may include holiday breaks)
- Be available on a call-to-duty status whenever residence halls are in operation and assist Residence Life staff with residence hall and campus emergencies
- Work with stakeholders, including the Texas Tech Police Department, Crisis Hotline, and Student Counseling Center, to respond to student concerns or incidents within the residence halls
- Ensure accurate reporting and provide follow-up as necessary with student and parent concerns.
- Serve as a Residence Life Coordinator for Summer Camp/Conference Operations and/or Summer School
- Collaborate with internal and external stakeholders regarding summer needs
- Maintain up-to-date information in applicable Summer Databases to ensure accuracy for planning, billing, etc.
- Promote community development via building walkthroughs, programming and visibility within the hall to foster student ownership and care of residential facilities
- Oversee 24-Hour Desk Operations with the assigned residence hall complex
- Implement required emergency drills (Fire Drills, Severe Weather Drills etc.) and complete any required paperwork or follow-up
- Partner with building stakeholders (i.e. facilities, housekeeping, hospitality) regarding management of assigned facilities
Quality of Customer Service/Relationship with Others/Communication (Oral and Written)
- Respectful, cooperative, and effective in getting along with a diverse group of employees and customers. Expresses ideas/information in a complete, clear, concise, organized, and timely manner. Actively listens to others and is open to suggestions.
- Complies with all university and departmental rules, laws, policies and procedures; attends all required training or certification programs with the specified time frames.
- Planning and Organizing Work/Quality of Work/Initiative/Adaptability
- Effective and efficient utilization of time and resources. Anticipates and responds to the needs of the department.
- Degree to which the employee can be relied upon and complete tasks in a timely manner.
- Leadership Ability and Coaching
- · The ability to organize and influence a diverse group of people to achieve a common goal, communicate clear expectations, provide feedback, recognize effort and celebrate success.
- Effectiveness in making sound decisions and taking appropriate actions.
- Identify conflict and utilize appropriate listening and communication skills to help resolve workplace disputes.
Management of Fiscal Responsibilities
- Effectively demonstrates a commitment to stewardship and appropriate use of resources.
Equal Employment Opportunity Policy and Affirmative Action (TTU OP 40.01)
TTU does not tolerate discrimination or harassment of any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, status as a protected veteran, or any other legally protected category, class, or characteristic. While sexual orientation and gender identity are not explicitly protected categories under state or federal law, it is the university’s policy not to discriminate in employment, admission, or use of programs, activities, facilities, or services on these bases. (the remaining text of the OP can be found at http://www.depts.ttu.edu/opmanual/OP40.01.pdf)
Due to the on-call nature of this position, the following physical requirements are expected of a successful candidate. Reasonable accommodations may be made as necessary: Ability to drive and operate a university vehicle, ability to Push/Pull, Lift and/or carry 5-25 pounds; Work with office equipment regularly; Hearing; Speech; Vision (including depth and spatial perception); Work indoors away from natural light for six or more hours at a time; etc.
A Master’s degree in Student Personnel, Higher Education Administration or related fields plus 1-3 years post-Master’s, full-time residence hall management experience is strongly preferred. A Bachelor’s degree in a related field plus one-year related experience; OR a combination of related education and/or experience to equal five years. The Residence Life Coordinator is considered a security sensitive position. If offered the position, candidates will be required to complete a criminal background check, drug test, and submit official transcripts to verify education.