Residential Case Manager

Western Carolina University  |  Cullowhee, NC

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Job Overview

Posted December 20, 2018 Full-Time

Job Details

Position Title:

Residential Case Manager

Onsite Event Position ID: 1839
Job Type: Housing/Residence Life
Location: Cullowhee, NC
Positions Available: 1
Institution Type: Public, 4-year
Institution Size: < 8,000 Students
Employer ID: 22053


Salary Range:
$46,500 - $46,500
Additional Compensation:
Meal plan and fully furnished apartment.
Housing for Position:
Housing Pets:
Salary Range:
$46,500 - $46,500
Additional Compensation:
Meal plan and fully furnished apartment.
Housing for Position:
Masters Required
Major Preference:
No Preference

Masters Required
Major Preference:
No Preference

Position Description

The Residential Case Manager is a live-in full-time professional staff member of the Department of Residential Living responsible for supporting residential students. The Residential Case Manager will provide support and assistance to all residential students. Principal duties include residential education, community development, crisis management, administration, summer operations, and other departmental / university-wide responsibilities.  Because the Residential Case Manager’s primary role is to be available in the residence halls for student contact, a desire to spend evening and weekend time with students is required.  The Associate Director of Residence Life for Academic Partnerships supervises the Residential Case Manager. 

Community Development

Actively engages with all residential students to become a known advocate for residential students.  To achieve this, the Residential Case Manager is expected to:

  • Represent the department and participate in all open house events to recruit new students.
  • Represent the department and participate in orientation activities including informational fairs, the residence life presentation, and student programming.
  • Collaborate with other departments to assist with projects
  • Represent the department and participate in Week of Welcome, Whee Call U, Tailgating, Homecoming, and Resolution activities.
  • Conduct rounds in residence halls on a regular basis.
  • Work with RAs and Area Coordinators to assist with programming efforts in the residence halls.
  • Attend evening and weekend programs in the residence halls and campus.
  • Serves as a member of either Western Carolina PEAKS or Western Carolina EXTREMES.

Residential Support and Education

  • Counsels students on academic and social issues through personal relationship development as well as responding to referrals from various campus processes or people.
  • Evaluates SSI data and works with Graduate Community Coordinator, Area Coordinator, and Associate Director staff to help inform programming and areas of strategic growth for individual floors and buildings.
  • Takes an active role with university initiatives geared at student success.
  • Conducts formal and informal assessments to determine the needs of residents.
  • Creates an environment which fosters living and learning, outside of the classroom education and support for the academic mission of the university.
  • Collaborates with campus partners to connect at-risk students with appropriate resources.
  • Remains current on retention and student success issues.
  • In conjunction with other Residential Case Managers and Associate Director for Academic Partnership:
    • Plans and implements ReCalibrate Your Compass event in the fall semester.
    • Plans and implements Registration events each semester.
    • Plans and implements the Human Development and Leadership Retreat each semester. 
    • Plans and implements the academic skills-related programming each year.


  • Coordinates SSIs for assigned buildings.  Works jointly with Graduate Community Coordinator and Area Coordinator staff to ensure successful staff completion rates.
  • Follow-up with any students that did not complete an SSI at the end of SSI 1.
  • Track interactions in a database with at-risk students so their progress can be monitored and evaluated.
  • Assist Area Coordinators with building administration during busy times of the year (opening, closing, health and safety inspections, etc.) should assistance be needed.
  • Administer code of student conduct violations through the student conduct system on an as-needed basis.

Staff Development

  • Conducts departmental training sessions for professional and graduate staff focusing on identification of and intervention with at-risk students.
  • Provides training for student staff regarding Student Success Initiative.
  • Serves as a resource to staff throughout the Department of Residential Living regarding helping skills, relationship development, and effective one-on-one interactions with students.

Departmental / University-Wide Responsibilities 

  • Works closely with the Academic Advising, Counseling and Psychological Services, Student Transitions, University Police, Writing and Learning Commons, and other campus/local resources.
  • Collaborates with university partners to assist in retention.
  • Serves on various departmental, divisional, and university committees, with priority going to those involving student success and retention.
  • Instructs an LC 101 class and/or a LEAD class if needed and approved by the supervisor. 
  • Performs additional duties as assigned by the Director of Residential Living or his/her designee.

Crisis Management

  • Participates in year-round duty rotation to provide support to the residential population.
  • Serves as a member of the Student Crisis Response Team and follows-up with residential students as assigned.

Job Requirements

Required Qualifications

  • Master’s Degree in College Student Personnel, Education, Human Services, or related field.
  • Minimum one (1) to three (3) year’s experience coordinating student learning activities in a higher education environment.
  • Understanding of student retention issues, programs, policies, etc.
  • Outstanding organizational, planning, communication, training, and interpersonal skills.
  • Experience working with at-risk students.

Highly Desirable Qualifications

  • Experience enhancing students’ academic achievement through teaching classes or working with academic enhancement programs, living-learning communities and faculty strongly preferred.
  • Minimum one (1) to three (3) years live-in experience managing a residence hall.
  • Experience responding to crisis and emergency situations in a residential setting.

Application Information

You must apply online through our HR website to be considered for an interview.

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