Residential College Operations Manager/Specialist

New York University  |  Abu Dhabi, Abu Dhabi

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Job Overview

Posted one week ago Contract

Job Details

Position Title:

Residential College Operations Manager/Specialist

Job Type: Housing/Residence Life
Location: United Arab Emirates
Positions Available: 1
Institution Type: Private not-for-profit, 4-year
Institution Size: < 30,000 Students
Employer ID: 21826
Application Deadline: 11/30/2018

Stated Non-Discrimination Policy

Gender Expression / Identity Sexual Orientation

Benefits

Additional Compensation:
Competitive Salary and Benefits
Housing for Position:
Live-in/on
Domestic Partners Allowed:
Yes
Benefits
Additional Compensation:
Competitive Salary and Benefits
Housing for Position:
Live-in/on
Domestic Partners Allowed:
Yes
Qualifications
Education:
Masters Preferred, Bachelors Required
Major Preference:
Educational Administration, Higher Education, Student Affairs
Experience:
0-1 Year

Qualifications
Education:
Masters Preferred, Bachelors Required
Major Preference:
Educational Administration, Higher Education, Student Affairs
Experience:
0-1 Year

Job Requirements

The Residential College Operations Manager / Specialist (RCOM) is responsible for managing undergraduate student housing operations and assignment processes for all the residential colleges.  As a member of the residential college leadership team, this live-in position’s responsibilities integrate operational logistics and opportunities for frequent and meaningful interactions with students in a variety of settings. This includes promoting accessibility by meeting with student groups to address inquiries related to housing assignments, billing concerns, facilities requests; providing insight for Residential Education’s occupancy projections, room change processes, check-in/opening day for returning and visiting students, room key management, policies and procedures; assessing student trends and housing needs in the residential colleges. The RCOM is also engaged in community development and leadership initiatives with Resident Assistants, Interns, Cultural Advisors, the professional staff team and Faculty Fellows in Residence.  The RCOM serves on a 12 month on-call duty rotation and has some evening and weekend responsibilities.

Residential College Administration

  • Serve as a member of two residential college leadership teams
  • Ensure that the members of the residential college (including students, Resident Assistants, Faculty Fellow In Residence, and Residential Education professional staff) have an operating knowledge of the procedures, policies, and practices essential to the effective functioning of the residential college
  • Monitor and assess student trends in the residential colleges to develop proactive solutions, best practices in order to enhance student satisfaction
  • In conjunction with the RCD, communicate and explain community standards, university procedures and regulations to residents
  • Work with the Office of Residential Life and Housing Services (New York Campus) to update and maintain various web applications such Room Inventory and Condition Reporting form

  • Assist with residential college opening and closing procedures.  Maintain lists for early arrival/late stay students, student staff housing, required room cleanings, etc. Maintain and distribute lists to staff and offices as needed

  • Manage mass communications regarding information relevant to all residential students. Strategize and execute communication plans regarding processes including, but not limited to, application, check in, check out, transitions, and room selection

  • Recruit and supervise Residential Education Interns during both the Academic Year and Summer Term

Housing Operations

  • Develop communication and marketing plans to educate students about housing operations process, timelines, and expectations; this includes utilizing social media platforms
  • Assess and determine required occupancy needs in alignment with room inventory and enrollment reports from NYUAD university offices and government partners 
  • Coordinate with facilities regarding room occupancy, maintenance checks, room inventory, upkeep, and inspection
  • Meet periodically with Facilities to ensure adequate communication about anticipated Planned Preventative Maintenance (PPM) procedures, and  other ongoing projects
  • Respond to inquiries regarding housing assignment processes, room assignments, arrival/departure procedures, and special requests. Administer necessary room changes.  Ensures requests for information are answered efficiently and accurately
  • Coordinate housing assignment needs for new students, continuing students, visiting students, and various other program groups in conjunction with Senior Leadership in Residential Education
  • Collaborate with Public Safety to update student NYU ID access for the residential colleges and maintain accurate building rosters
  • Liaise with NYU Housing about staff and FFIR apartment transitions and inventory; manage distribution and collection of apartment keys

StarRez Administration

  • Administer the housing database and maintain accurate student records;  provide assessment and reporting when necessary
  • Update and Oversee application process through Portal X web software
  • Assess and review housing fines with regard to late application fines, cancellation fees, and other applicable fines or fees that are submitted through StarRez
  • Communicate and work with NYU Bursar and Student Finance to assess housing charges to student accounts through StarRez
  • Manage the room assignment and selection processes including marketing campaigns, facilitating informational sessions, tabling, and accessibility for Google chats during selection
  • Complete day-to-day tasks associated with housing assignments and billing including data entry and processing for room changes, new assignments, cancellations/termination, and billing reconciliation.  Works with various database systems such as StarRez & University Data Warehouse
  • Facilitate the room inventory and condition processes for the residential colleges ensuring staff and students understand their responsibility with regards to documentation and damages. Input and report room damages in StarRez
  • Work with the Office of Residential Life and Housing Services (New York Campus) to update and maintain various web applications such Room Inventory and Condition Reporting form

  • Work with Facilities to record and administer housing damage billing. Compile information, track completion, and initiate notifications to students related to damage billing processes following term or program closings. Enter billing charges as needed in StarRez. Communicate and answer questions related to damage billing and appeals

Para-professional Counselor

  • Develop informal mentoring and counseling relationships with students
  • Serve as a resource for students through the engagement of critical conversations when addressing student behavior and providing necessary referrals to assist students in making educated decisions.  Specifically, respond to conduct violations in relation to operations violations and guests, damage, etc.
  • Provide advice and support to students with personal or interpersonal problems and refer students, as necessary, to other offices and resources at NYUAD
  • Participate in the rotating “on call’ system, responding to student incidents, or crises such as such as medical, mental health, and facilities emergencies
  • Responsible for the University’s initial response to student incidents on weekends, holidays, and after business hours in the residential college, including university closures and transition periods throughout the academic year
  • Provide appropriate post crisis follow up necessary to re-normalize the student’s life through advice, information, referral, and support

Organizations, Committees, Special Initiatives, & Task Force Member

  • Serves as a member or chair on departmental committees, special projects, and/or collaterals
  • Attend all departmental and Campus Life training sessions, as required. This may include facilitating training or sharing best practices with members of the Residential Education team
  • Assist with the recruitment and selection processes for all Residential Education student leaders including hosting information sessions, reviewing applications, and facilitating interviews
  • Connect with other university offices such as Public Safety, Facilities and Health & Wellness issues, and make referrals when deemed appropriate
  • Maintain partnerships with other university offices and departments to identify collaboration opportunities, inform students of relevant information, and offer/solicit support for community efforts
  • Represent the department as a member of university wide committees as well as participate in staff training and development opportunities offered by Residential Education and other campus departments
  • The RCOM is encouraged to maintain involvement at the regional, national, and international level within professional development organizations, as well as attend local, regional, and national conferences. They will keep up-to-date on current literature

Bachelor’s Degree required. Candidates should have demonstrated administrative, project management, and communication skills.

Master's Degree preferred in higher education administration, counseling, college student personnel, business, or related field. Preference will be given to candidates with supervision experience and educational database management.

Must possess strong computer skills, be proficient with MS Office (Word, Excel, Powerpoint) and have experience working with database systems. Must have experience maintaining data and extracting reports. Computer Science, Database, StarRez experience preferred

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