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Senior Program Manager, Scholarship Selections & Volunteer Engagement
|Job Type:||Administrative Career Services Communications Counseling Services Enrollment Management/Admissions Leadership Development/Programs Management Multicultural/Diversity/ALANA Services Service Learning/Volunteerism|
The Cal Alumni Association (CAA) provides over $2 million in scholarship awards and support services to nearly 800 UC Berkeley undergraduate students every year. The Senior Program Manager manages our scholarship selections and awards disbursement processes. To make this happen, we engage, recruit and lead hundreds of Cal Alumni to volunteers to interview and identify qualified scholars every year.
Please apply if you have a passion to support access to undergraduate education opportunities for all students.
SUPERVISION: This position reports to the Senior Director, Alumni Scholars Program. The Senior Program Manager will lead, mentor and supervise a team of full-time and part-time staff.
Strategic and Operational Planning (40%)
Collaborate with the Senior Director to develop and maintain a strategic plan for Scholarship Selections and Volunteer Engagement.
Collaborate with the Senior Director to develop and oversee an annual budget for Scholarship Selections and Volunteer Engagement.
Under general supervision, implement the strategic and operating plans for Scholarship Selections and Volunteer Engagement in alignment with CAA’s mission and overall strategic plan.
Collaborate with CAA’s development department to identify and implement opportunities to engage donors and increase alumni volunteer engagement. Support donor stewardship events.
Develop and maintain metrics for the programs. Analyze the effectiveness of strategies, events, and activities, making and implementing strategic and operational recommendations. Lead the writing of impact reports for Scholarship Selections and for Volunteer Engagement.
Develop and implement strategic and operational improvements to enhance the alumni volunteer engagement experience and increase participation at events.
Collaborate with the Senior Director and Associate Director to identify and implement process improvements, and to streamline and document the processes for matching scholars with endowments.
Represent CAA on relevant campus-wide task forces (i.e. Yield Task Force) and committees as needed.
Supervise the Program Manager, Scholarship Selections. Oversee and mentor a team of professional staff and student assistants.
Volunteer Management, Training, and Retention (40%)
Research, develop and implement engagement and recognition practices for scholarship volunteers with the goal to increase retention.
Research, implement and maintain best practices for recruiting scholarship program volunteers.
Lead and oversee volunteer recruitment efforts for the scholarship program.
Collaborate with CAA’s marketing department to develop and maintain a program video, and update the Alumni Scholars Program website and program print materials.
Oversee, cultivate and manage the pipeline of District Chair volunteers and provide leadership to and oversight of volunteers that support our scholarship program.
Lead and oversee event planning for all reading and interview events. Lead and serve as the onsite manager for the events.
Research, develop, and implement policies and best practices for District Chairs and other program volunteer roles. Develop and maintain volunteer training method, content, and materials. Lead and oversee the delivery of training for all CAA-led alumni scholarship events.
Collaborate with other CAA programs to identify, develop and implement mutually beneficial volunteer opportunities.
Oversee the maintenance of the Alumni Scholarships volunteer database and ensure program data is reflected in CADS.
Scholarship Selections Process (20%)
Lead and manage the selections process for all scholarships, developing selections criteria, updating scholarship applications, updating selections rubrics, event planning and management, and data management.
Analyze surveys, data, and scoring trends, benchmarks and selections best practices to improve the selections process annually for Scholars and volunteers.
Oversee maintenance and updates, and the workflow processes for the scholarship management and communications platforms, applications, and technologies. Identify, recommend, and implement improvements.
Assist the Senior Director in fund disbursement for scholarship applicants using the Financial Aid disbursement process.
Other duties as assigned by supervisor.
Salary and Benefits:
This is a full-time, exempt position. The anticipated starting salary range is $57,000 - $60,000 annualized. CAA offers a competitive benefits package, generous paid-time-off benefits, and positive work-life balanced environment. CAA also offers affordable medical/dental/vision benefits, access to campus parking, AFLAC and a 403(b) retirement savings option. CAA staff members are also eligible for many UCB faculty/staff discounts on campus. We have a friendly, relaxed but professional environment, and we pride ourselves on our team approach.
Please submit your cover letter and resume to Tai Rushing, Senior Director, Alumni Scholars Program. Please note Senior Program Manager, Scholarship Selections & Volunteer Engagement in the subject line. Resumes without cover letters will not be accepted. Please send your application as an attachment in either MS Word or PDF format. This position will remain open until filled, however, we encourage you to submit your materials for consideration by Friday, August 23, 2019.
Deadline to Apply:
Friday, August 2, 2019
About CAA: The Cal Alumni Association (CAA) provides all Cal graduates with rewarding connections to the University, to fellow alumni, and current students. Founded by the original graduates of the University of California in 1872, the Cal Alumni Association today represents nearly half a million alumni living throughout the world. Visit us at alumni.berkeley.edu for more information.
Cal Alumni Association
1 Alumni House
Berkeley, CA 94720
Ability to work with confidential and sensitive information.
Previous management experience, and the ability to oversee and mentor full-time and part-time staff.
Experience and ability to recruit, lead, and manage onsite and remote volunteers. Knowledge of volunteer management resources, policies, and procedures.
Ability to develop and execute strategic and operational plans and budgets of $100,000 or greater.
Excellent public speaking, presentation, interpersonal, and customer service skills.
Excellent written, analytical, and organizational skills.
Ability to write on-brand, relatable and engaging content and ensure brand consistency. Strong editing and proofreading skills; able to quickly and efficiently produce error-free content that aligns with CAA’s brand and editorial standards. Advanced knowledge of English language, including grammar, syntax, and punctuation; writing samples upon request.
Able to manage multiple deadlines with short, competing turnaround times.
Extremely collaborative and comfortable working in a fast-paced environment under broad supervision.
Experience and ability to develop and manage an operating budget.
Flexibility and adaptability in work schedule to permit evening and weekend commitments, and the ability to travel in the domestic US 10% of the time.
Excellent computer skills and ability to learn and use project management platforms, event registration and management tools, social media, complex databases, spreadsheets, word processing applications using Microsoft Office and Google applications. Technology savvy for employing web-based instructional techniques and tools. Innovative, creative and comfortable researching, learning and using online applications and platforms.
Working knowledge of common practices, systems, and terms of financial aid and admissions for higher education.
Experience using databases and customer relationship management (CRM) tools. Experience maintaining and extracting data from complex alumni databases.
Experience and ability to lead, plan and execute events. Able to lift/push/pull up to 20 pounds and willing to move equipment and supplies.
Must possess a valid CA driver’s license and clean driving record
Must submit to and pass a background check including FBI/DOJ screening
Fluency in financial aid systems and programs
Familiarity with UC Berkeley and/or the Cal Alumni Association
UC Berkeley alumnus/a
Marketing, communications, and publicity experience.
Experienced with HTML and/or basic website design.
Experience using the UC Berkeley Campus Advancement Database System (CADS).
Experience in higher education, alumni association, and/or non-profit setting.
Please submit your cover letter and resume, noting Senior Program Manager, Scholarship Selections & Volunteer Engagement in the subject line.
Because your future is worth the investment!
The Placement Exchange is pleased to announce a funding award to help first-time candidates attend the TPE Onsite Spring 2019 event in Los Angeles! The funding award will create an opportunity for candidates, who otherwise experience financial hardship by attending TPE, to receive some financial assistanceto help defray expenses associated with participating in the event.
As a registered TPE Onsite candidate, The Placement Exchange invites you to participate in an pre-TPE event session for additional preparation, early onsite access, and advice on the TPE experience.
As the recruitment season comes to an end and that new job is about to begin, it’s time to think about what “success” will look like for your new position.
Your resume is your first impression and a narrative of your education and work experience. However, choosing the right format for your resume that highlights your achievement can be a daunting experience.
TPE Executive-in-Residence Post: When constructing a search process to recruit and identify new team members it is important to us that our aspirations are the lens through which potential candidates view the position, division, and university.