Senior Student Support Advisor and Disability Resource Liaison - South Campus

 |  Madison, WI

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Job Overview

Posted about 2 weeks ago Full-Time

Job Details

Position Title:

Senior Student Support Advisor and Disability Resource Liaison - South Campus

Job Type: Disability Services Student Affairs Administration
Location: Madison, WI
Positions Available: 1
Institution Type:
Institution Size:
Employer ID: 28871


Housing for Position:
None provided
Housing for Position:
None provided
Bachelors Required
Major Preference:
No Preference
5-7 Years

Bachelors Required
Major Preference:
No Preference
5-7 Years

Position Description

Senior Student Support Advisor and Disability Resource Liaison - South Campus

Madison Area Technical College


Posting Date: 03/06/2019

Application Deadline:

Open Until Filled: Yes

Salary: $62,048-$77,560 C42

Location: Madison-South

Department: Student Development and Success

Employment Conditions:
Madison College invites applicants to apply for the position of Senior Student Support Advisor – Advising and Disability Resource Services. This is a hybrid position that will support functions of both academic advising and disability resource services. We are seeking a passionate candidate who has the ability to work with stakeholders across the College to deliver timely, accurate and efficient advising. This position is expected to play a key role with a collaborative and dynamic team. If you are looking for a fulfilling career that can display your passion for working with students, apply now!


This is an exempt full time, 40 hours per week, 52 weeks per year position. The core hours are Monday-Friday, 8:00 am – 4:30 pm. Flexible as needed with evening and weekend hours required. However, schedule is subject to change by the supervisor. Madison College offers a generous total rewards package.

This position will be open until filled with a first application consideration date of March 29, 2019, at 11:59 pm. After this date, the recruitment may close without further notice. Interested applicants are encouraged to apply as soon as possible. This posting may be used to fill similar vacancies that occur within six months of the closing date.

Organizational Function and Responsibilities:
This position serves as a generalist for student support in the areas of academic, retention, career and transfer advising and disability resource services. This position will assist in the delivery of comprehensive academic advising and disability resource services that will guide students to develop meaningful educational plans that are compatible with their academic, career and life goals.

This position is housed within Student Development and Retention Services (SDRS) at our new South Goodman campus and works closely staff, faculty and administrators.

This position reports to the Director of Disability Resource and Testing and Assessment Services.

Essential Duties:
The following duties are typically expected of this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

1. Leadership and Coordination

  • a. Acts as a liaison for faculty relations, referrals, program updates and advising services for identified academic programs and the Fort Atkinson Campus community.
    b. Troubleshoots advising-related inquiries with designated faculty or service units (admissions, LS Operations HUB, enrollment, etc.), as necessary.
    c. Utilizes retention data to recommend advising and disability resource-related activities, interventions and support services at the Fort Atkinson Campus.
    d. Regularly collaborates with other advisors and SDRS colleagues to represent and promote disability resource, academic, career, retention and transfer advising services.


2. Academic Advising

  • a. Holistically advises students about career options, admission requirements, programs of study, transfer opportunities, degree requirements and overall academic planning.
    b. Develops, coordinates, and presents information individually and in group settings (classroom visits, workshops, advising & registration events, etc.).
    c. Serves as a SDRS advising liaison on College projects, committees and workgroups.
    d. Resolves student questions or concerns regarding academic policy and procedures and refers to appropriate resources when necessary.


3. Disability Resource Services

  • a. Advises and coordinates programs and services for students with disabilities on academic, career, and personal matters using a developmental approach.
    b. Provides intake and assessment of need services (“transition” into college) by reviewing documentation and engaging students with disabilities in an interactive interview process to determine and authorize appropriate accommodations.
    c. Collaborates and consults with instructional, student development and community agency staff in providing designated referral and support services as well as assessing the psychosocial impact of the disability on the student’s academic progress and on those with whom he/she interacts.
    d. Evaluates and continuously assesses social, medical, vocational and psychiatric information of prospective and current students with disabilities and monitors student academic progress toward educational goals. Consults with relevant professionals with appropriate releases of information as needed.
    e. Works collaboratively with counselors of the Division of Vocational Rehabilitation (DVR) in the implementation and planning efforts on behalf of students with disabilities.
    f. Participates in appropriate disability-related programs and outreach activities that impact students with disabilities at Madison College, particularly special orientation programs, programs for parents of students with disabilities and interested others, including community groups, agencies, schools and individuals.
    g. College wide advocacy to eliminate attitudinal barriers including stereotyping and discrimination toward students with disabilities as well as enhancing sensitivity and awareness.
    h. Promotes access for students with disabilities to programs, facilities and communication so that students with disabilities will not be excluded from full participation in the educational process. Works to eliminate barriers to said access promoting Universal Design.


4. Student Retention/Case Management

  • a. Supports students in planning their educational experience including identifying academic support needs, time management and related strategies for success.
    b. Develops academic plans for students on College SAP (Academic Alert and Probation) and students on Financial Aid SAP (Suspension).
    c. Assists with Early Alerts (EA) from faculty and staff to successful resolution (assess situation, determine possible solutions); monitors progress; communicates with students and faculty; tracks EA data, completes processing and reports.
    d. Provides information and referrals for personal and academic support services including counseling, Veteran Resource Services, mentoring, financial planning, employment support, first-generation services, conflict resolution, tutoring and supplemental instruction.
    e. Utilizes developmental advising techniques and success strategies to advocate for and support the individual needs of each student.
    f. Assists in development and facilitation of innovative, proactive retention activities and programming for both at-risk and general population students.
    g. Promotes a culture of access, inclusivity and equity. Respects, advocates and supports the diversity of students and the college community.


5. Career and Employment Advising

  • a. Assists students with career exploration, decision making, education pathways, self-assessment, labor market and job search resources.
    b. Administers and interprets career assessment data to evaluate student skills, values and interests related to their education and career goals.
    c. Explains and interprets data (graduate employment report, labor market and wage data, etc.).
    d. Acts as a resource and refers appropriately to local workforce development programs and resources (WorkSmart Network, Job Centers, Urban League, etc.).
    e. Assists with classroom presentations, workshops and employment-related events (job search strategies, resumes/cover letters, mock interviews, etc.).


6. Record Keeping and Reporting

  • a. Enters student contacts in Customer Relationship Management (CRM) system(s) within 24 hours of contact.
    b. Prepares and submits reports, including monthly, quarterly, mid-year and end-or-year reports in a timely fashion.
    c. Completes client-reporting steps for grant tracking purposes.


7. Technology

  • a. Troubleshoots technology problems.
    b. Communicates with software vendors and/or technical support personnel as necessary.
    c. Participates in and delivers training in use of technology to students and staff.
    d. Regularly utilizes computer applications and tools (CRM, PeopleSoft, OnBase, Transfer Information System (TIS), Career Locker, Wisconsin TechConnect, Blackboard, etc.).


8. Marketing and Public Relations

  • a. Assists in the development of marketing materials and promotional activities.
    b. Prepares and presents information related to advising services and activities.

Knowledge, Skills, and Abilities:
1. Knowledge of Student Development and Learning College theory and principles.

2. Demonstrated knowledge of developmental, academic and career advising skills for liberal arts and technical/occupational program students.

3. Demonstrated experience assessing and providing accommodations for persons with disabilities.

4. Thorough knowledge of physical and mental disabilities, including physical and functional capabilities, psychosocial aspects, and medical terminology.

5. Engage with prospective DRS clients in informational appointments.

6. Build, maintain and improve relationships with transition stakeholders in the districts served by Madison College.

7. Demonstrated knowledge of identified school offerings, program and degree requirements, certifications and other pertinent information to deliver effective advising.

8. Knowledge of college enrollment management tools (i.e. People Soft).

9. Knowledge of CAS standards for academic and career advising and NACADA core values and their application in program delivery is essential.

10. Knowledge of financial aid processes and resources.

11. Demonstrated ability to successfully lead and collaborate with staff in a team-based environment.

12. Demonstrated leadership skills in supporting staff, program and organizational conflict, utilizing effective problem solving and resolution techniques and strategies.

13. Demonstrated ability to review and direct the work of team members, provide feedback and make recommendations for improvement.

14. Demonstrated research and presentation skills and the ability to plan, promote, conduct and implement events, educational workshops, trainings and programs.

15. Ability to work both independently and in a collaborative, team-oriented environment.

16. Ability to establish and maintain effective and cooperative working relationships with individuals at all levels in the organization – students, employees, and the public.

17. Demonstrated skills in communicating effectively both orally and in writing.

18. Demonstrated skill in cultural competence, communications and supporting individuals with diverse socio-economic and racial/ethnic backgrounds.

19. Working knowledge of advising, career, and employment technologies and their applications (Transfer Information System, CareerLocker, Career Cruising, Wisconsin TechConnect, etc.).

20. Working knowledge of software such as Windows, Outlook, PowerPoint, Word, Excel and web browsers.

21. Ability to travel to various locations within the district and work varying and flexible schedules (evenings and weekends) to meet staffing demands.

22. Ability to be flexible and adapt to a fast-paced, high-volume unit with a commitment to excellent student service and professional development.


1. Bachelor’s degree in education, counseling, psychology, social work, or a related field.

  • a. Preferred Educational Requirement: Master’s degree in education, counseling, psychology, social work, Special Education, Vocational Rehabilitation, or a related field.

2. Five years (10,000 hours) of directly related work experience in a post-secondary academic, retention, career and/or transfer advising setting or student affairs related setting.

3. One Year (2,000 hours) experience with determining and providing accommodations for students with disabilities in an educational setting.

4. Global Career Development Facilitator certification or the ability to attain certification within twelve months of employment (this training is currently provided in-house at the college).

5. Spanish or Hmong bilingual preferred.

Special Instructions:

Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in its programs or activities. The following person has been designated to handle inquiries regarding the non-discrimination policies:

Rosemary Buschhaus, J.D., SPHR, SHRM-SCP
Director of Employment and Employee Relations
1701 Wright St
Madison, WI 53704
(608) 246-6904

Position Type: Support Staff

Posting Number: 20160603209

FLSA: Exempt

To apply, visit

Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities.

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