StarRez - Variety of Roles

StarRez  |  Denver, CO

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Job Overview

Posted January 16, 2020 Full-Time

Job Details

Position Title:

StarRez - Variety of Roles

Onsite Event Position ID: 2334
Job Type: Other
Location: Denver, CO
Positions Available: 1
Institution Type: For-Profit Company,
Institution Size: < 500 Students International Students
Employer ID: 32579
Application Deadline: 03/26/2020

Stated Non-Discrimination Policy

Sexual Orientation

Benefits

Salary Range:
$50,000 - $80,000
Housing for Position:
None provided
Benefits
Salary Range:
$50,000 - $80,000
Housing for Position:
None provided
Qualifications
Education:
Bachelors Preferred,
Major Preference:
Counseling, Educational Administration, Higher Education, Student Affairs, Other Education
Experience:
2-4 Years

Qualifications
Education:
Bachelors Preferred,
Major Preference:
Counseling, Educational Administration, Higher Education, Student Affairs, Other Education
Experience:
2-4 Years

Position Description

StarRez offers the most intuitive, easy-to-use, and cost effective housing solution in the world.  Our products are utilized globally and manage over 1.5 million beds for over 650 global customers. StarRez offer a number of market leading solutions, encompassing end to end student and staff housing management, a student portal, as well as conference and event management.

We are conducting informational interviews about potential future roles with our company.  A high percentage of our team come from a Higher Education background and in partciular Housing and Residential Life roles.  We are looking to expand our team in the futrue with energetic, self motivated, responsible professionals looking for a challenging career.

Here are the different roles 

Project Manager - Key Responsibilities

  • Managing concurrent multiple software implementation projects
  • Running professional training sessions - Internal and External
  • Provide customers with subject matter and business process consultations
  • Understand customer requirements, translating them into refined and specification documents
  • Provide resolution to project, implementation or customer issues, following proper escalation procedures based on internal practices
  • Create project documentation and procedures
  • Support customers to strategize and design the integration of StarRez software with other systems, and data mapping / data loading needs
  • Testing of products, custom tools or components
  • Create/update documentation for customers and internal purposes
  • Traveling required: an average of 30-40%

Account Manager - Key Responsibilities

  • Identify, cultivate and close upsell opportunities
  • Regularly visit customer sites
  • Support company marketing and sales initiatives
  • Perform on-site and remote demonstrations
  • Attend multiple events including national and international trade shows
  • Develop prototype solutions tailored to customer needs
  • Work with internal teams to review and scope customization requests
  • Licensing, invoicing, and credit collection management for assigned accounts
  • RFP/RFI analysis and responses; contract negotiations; addendum preparation and management

Technical Support Representative - Key Responsibilities

  • Ensure customers are our biggest advocate by providing a superior level of technical support with a positive and confident approach via telephone, email, chat and remote screen sharing
  • Remotely install and configure integration for a broad range of solutions
  • Remotely perform software version updates
  • Investigate and manipulate data as needed, to aid in troubleshooting and issue resolution
  • Work on all customer enquiries in Zendesk, a best-of-breed ticket tracking system. Update Zendesk real-time and log time as work is carried out
  • Track and advise on chargeable work being completed
  • Troubleshoot high level technical issues across multiple systems, from inception to completion
  • Document new procedures learned.  Share knowledge with colleagues, make changes to existing procedures and documentation
  • Follow escalation procedures, liaise effectively with other departments and keep management informed
  • Proactively ask questions and seek assistance when needed, active communication with the team is essential

Customer Success Advocate - Key Responsibilities

  • Manage to successful resolution internal, external, and executive escalations
  • Provide exemplary customer support and technical issue resolution of complex problems via phone, email, and chat.
  • Meet performance objectives in call quality, customer satisfaction, and call handling
  • Utilize critical thinking skills to analyze information and provide solutions
  • Provide after hours and/or on-call coverage (scheduled in advance when possible)
  • Effectively communicate and partner with colleagues to assist in resolving client issues
  • Provide specific expectations and timely follow up on all customer issues
  • Effectively communicate and partner with colleagues to assist in resolving client issues
  • Facilitate screen connect sessions to aid customers in troubleshooting the product
  • Guide and advise the Support team in conjunction with Team Leads and CSM.
  • Facilitate support team trainings on a regular basis

Job Requirements

Education and Experience
• Bachelor’s degree - demonstrated relevant professional experience of 5 or more years considered
• Higher education housing experience such as Associate or Assistant Director of Housing, Residential Life, Housing Operations Manager, Conference Services Director, Residential Services Technology Support Specialist, etc.
• Experience managing multiple priorities at the same time
• Advanced knowledge of MS Office Suite of products
• Experience using a housing/conference management software


Qualifications
• Previous use of StarRez software
• Previous use of CRM systems preferably Salesforce
• IT background or experience working with IT projects/teams
• Basic understanding of software licensing contracts, terms, conditions, pricing, etc.
• Experience working with software vendors
• Active Participation in RFP/RFI projects
• Basic knowledge of Accounts Receivable
• Be self-motivated, disciplined, and able to work independently
• Outgoing and engaging personality
• Excellent attention to detail
• Ability to successfully build rapport with stakeholders
• Able to maintain a high level of productivity
• Able to manage multiple competing priorities, and
• Able to work effectively under pressure and with time constraints in a fast-paced team-oriented environment
• Ability to prioritize tasks and set, manage, and meet deadlines
• Willingness to travel nationally and internationally approximately 50%
• Other duties as assigned

Application Information

If you are interested in scheduling an informational interview at TPE, please contact us to schedule an 30 minute interview for the conference. Our goal is to meet with potential candidates to share more about our company and potential future roles. When reaching out please indicate the 1 or 2 roles you would like to discuss during the interview. If you have any questions please contact Justin Price - jprice@starrez.com

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