Success Coach for the Mason Care Network

George Mason University  |  Fairfax, VA

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Job Overview

Posted about 2 weeks ago Full-Time

Job Details

Position Title:

Success Coach for the Mason Care Network

Job Type: Administrative Career Services First Year/Orientation/Transition/Retention Programs Other
Location: Fairfax, VA
Positions Available: 3
Institution Type: Public, 4-year
Institution Size: 30,000 & Over Students
Employer ID: 31094
Application Deadline: 11/28/2019


Salary Range:
$50,000 - $53,000
Housing for Position:
None provided
Salary Range:
$50,000 - $53,000
Housing for Position:
None provided
Masters Preferred, Bachelors Required
Major Preference:
Counseling, Educational Administration, Higher Education, Student Affairs, Other Education

Masters Preferred, Bachelors Required
Major Preference:
Counseling, Educational Administration, Higher Education, Student Affairs, Other Education

Position Description

The Division of University Life’s Mason Care Network is a hub for student engagement for all new freshman and transfer students. The Mason Care Network increases the retention rate and academic success of incoming students by helping students set and achieve academic, career, and personal goals and connecting students to campus and community resources. The Mason Care Network provides incoming students access to ongoing mentoring, advising, and coaching from professional and student staff that maintain university-wide and college-specific knowledge to ensure the success of Mason’s incoming student populations. 

Reporting to the Assistant Director for the Mason Care Network, the Success Coach assists in increasing academic success and retention rate of new students (freshmen and transfer students) by helping students set and achieve academic, career, and personal goals and connecting students to campus and community resources. Success Coaches manage a caseload of 250 new students. Success Coaches meet with students during 1:1 appointments to develop targeted strategies for exploring and deciding on academic programs, engaging in the campus community, and completing their degrees in a timely manner. Success Coaches will monitor established student progress and success markers, and will team with academic advisors as needed to support students. Success Coaches contribute to Mason’s strategic goals of preparing career-ready graduates who are Scholars and Citizens who are prepared to act, while increasing graduation and retention rates. 


  • Provides 1:1 holistic academic advising and coaching to a caseload of 250 new students (freshman and transfer) at least once per semester. Navigation will include but not limited to topics such as academic exploration and planning, career goals, financial aid, housing (on or off-campus), co-curricular and Mason Impact opportunities, Mason policies and procedures, student services, and student well-being;
  • Monitors student progress and performance for new students and up to 750 established students, analyze problem areas, work with academic advisors and determine solutions and conduct student intervention activities;
  • Provide interim advising, coaching, and planning for experienced students who are not assigned a major advisor, either because of choice or because of dismissal from an academic program;
  • Provide ongoing advising and coaching for students as they work to successfully achieve their academic and career goals;
  • Help students identify and clarify academic, personal, and career goals;
  • Maintain university-wide and college-specific knowledge of relevant policies, procedures and resources for new students;
  • Encourage student participation in strategic initiatives of the university (i.e. Patriot Experience, Mason Impact, etc.);
  • Leverage technology to connect with and relay information to students throughout the first year, and with academic advisors and students as appropriate throughout student’s enrollment at Mason;
  • Provide appropriate, accurate, and timely referrals for students;
  • Use the Patriot Success Survey (and other relevant student surveys to follow-up with at-risk students or student interested in additional curricular or co-curricular engagement;
  • Represent the MCN unit at various new student programming and engagement events including orientation, Welcome2Mason, and large campus programs;
  • Assist with on-going benchmarking and best practices research of coaching programs at other institutions;
  • Attend regular meetings with key stakeholders involved in the development and implementation of the program;
  • Serve on committees and other projects as assigned by the Assistant Director;
  • Participate in regular professional development and training activities;
  • Other duties as assigned by Assistant Director.

Job Requirements

Required Qualifications:

  • A Bachelor’s degree in any field, or the equivalent combination of education and experience;
  • Experience in, and enthusiasm for, serving and supporting diverse student populations;
  • Demonstrated experience with or knowledge of academic advising, orientation, disability services, veteran’s services, career services, student involvement, and/or student rights and responsibilities in a college or university setting;
  • Have a strong working knowledge of student development and/or transitional issues;
  • Outstanding verbal and written communication, organizational skills, and marketing/outreach skills;
  • Be able to work to meet deadlines, work accurately and quickly with attention to detail and be able to manage multiple complex programs and projects simultaneously;
  • A strong commitment to customer service and student learning;
  • Ability to manage conflicting and competing situations;
  • Ability to competently interact with a culturally and ethnically diverse population of students, faculty and staff;
  • Flexibility to work evening and weekend hours, particularly in the summer.

Preferred Qualifications:

  • A Master’s degree in a related field (e.g. Higher Education, Student Affairs, or College Counseling), or a combination of education and two or more years of higher education experience, related to the position responsibilities;
  • Experience with educational database management systems and customer relationship management systems (CRM);
  • Prior experience in academic advising or working with student coaching programs;
  • Demonstrates experience with leadership, communication, program development, and administrative skills in their previous experience and interview process.

Application Information

Interested applicants must apply via the George Mason University jobs site.

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